Family RV Center

1410 Northwest Georgia Avenue Sweetwater 79556 United States
325-235-4488
 http://familyrvonline.com
Reuben
9 months ago

I inquired about a 39FKL Palomino Destination Trailer that was listed on their web page. They told me that they would get back with me first thing in the am. I heard nothing, so I called this am. The man I spoke with told me that they would beat another dealer's Price, Fun Town. He said that they would have to get someone to call us back. Well, we waited, NO CALL. Finally I messaged again, and the internet person said that they would have someone call us back. Well he finally got around to calling us back. He did NOT match the Fun Town Price instead put them down. Was not interested in selling us an RV for sure. Very disappointed.

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Tracey
9 months ago

We purchased our first travel trailer yesterday and drove 15 hours round trip to complete the purchase. Our salesman, Rhylon made the process stress free and I highly recommend using him for your RV purchases. Definitely worth the drive.

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Jake
1 year ago

Very good people!

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Yolanda
1 year ago

Lenny's crew is awesome go to family RV there the best

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Chester
1 year ago

Very friendly staff. If you need your rv detailed Jonathon I. is the man to see.
Looking forward to purchasing an rv with "THE FAMILY!!"

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Charlene
1 year ago

Lenny and his crew do an outstanding job. Informative and knowledgeable about their inventory.

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Alaina
1 year ago

Very bad service and equally unprofessional. Purchased a pre owned 5th wheel trailer (first I've owned of this type) Presentation was great. they seemed really helpful. I was told the trailer would have a complete walk through and cleaning and also a complete and detailed walk through of the unit since this was our first time owning one. Upon receiving the unit via delivery, The walkthrough was quick and not explained to well and the individual who performed it seems to be in a hurry to leave. After the fact I seemed to notice the trailer had not been cleaned at all. It was still covered in dust and cob webs. Used q-tips and toilet paper with feces on it were found under the bathroom sink. Upon hooking up the sewer line I discovered it had not been drained due to the fact of removing the cover of the connector I had about 10 gallons of someone else's bodily fluids (and chunks) splash all over the ground and parts of my arm and clothing. I notified them and they promised to make it right. I have yet hear anything back from them. Most recently I ran into a problem with my slide outs. The didn't want to retract all the way. At first thinking it must be a mechanical issue I was able to bring out a RV mechanic to take a look. We discovered it was a simple fix and an educational error on my part being the bunk beds were bumping together causing the slide not to retract fully. This being partially my fault it is also an educational error on Family RV failing to demonstrate how to work this issue like was promised, Me being unfamiliar with this type of unit. Every time we have called about an issue we get a vibe of being an inconvenience to the company and they act like its not really their issue. We will no longer do service with family RV and will for sure take our business elsewhere………..

*Reply. There was no mandatory 2 hour training session, instead more like 10 minutes to show basic controls like how to turn the lights on or lower the stabilizers.Nothing nothing detailed at all. Yes I agreed to pay half I had no problem with this.This is no way a form of retaliation. This is just a simple review aka my opinion of the matter. Cleaning wasn't done despite what your crew may have said. You said "…have done many things outside our normal policies to make things right…" We've yet to see these things nor do we expect them or want them. All we want is family rv to hold up their end of the contract when it comes to any future mishaps until the contract is done. Like I mentioned this is only my opinion and nothing more. Thank You.

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Darnell
1 year ago

We've purchased two trailers from Family RV and couldn't be happier with both experiences. Chris has guided us through the sales processes and has always been knowledgeable and helpful. He's gotten us into the right trailer at the best price. You can't go wrong calling Chris and letting him take care of your RV needs. Gabe, Grant, and Gil have always gone above and beyond in making you feel like you really are part of the family. We wouldn't go anywhere else.

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Branden
1 year ago

I had a great experience dealing with them… got exactly what I wanted and the salesman was on top of everything consistent with communicating with me and very straight forward and honest… will definitely be doing more business later on and referring some coworkers to them

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Melanie
1 year ago

Outstanding Salesman and entire process was pain free!

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Jared
1 year ago

Had the best experience buying our first RV at Family RV Center. They were so incredibly helpful with all our needs, walked us through the unit before we left to make sure we had an understanding of how everything works and just made us feel that much more excited about our purchase! Proud to be part of the family and so excited to start making memories!!! Thank you Family RV!!

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Summer
1 year ago

I would recommend Family RV to anyone that is looking for an RV.

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Myron
1 year ago

Chris was a pleasure to work with when we purchased our 5th wheel. He was very knowledgeable and willing to show us anything we wanted to look at.

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Renee
1 year ago

I would recommend this company to everyone, I thought they were very knowledgeable, about the item, The sales person answered all question and concerns, in and out of the unit, we are very happy with ours, good monthly payments,,,,,, thank you

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Lindsey
1 year ago

Family RV was the best choice out of 3 that I was looking to buy from. They were kind and helpful and my salesman Brad did a great job at finding what I was looking for.

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Jeffery
1 year ago

We had such an amazing experience buying from Family RV. Brad was super helpful and knowledgeable. We definitely recommend Family RV.

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Rodney
1 year ago

Very professional we started shopping back in November they made occasional contact with us but never pressured us they allowed us to shop and choose our RV at our pace and lead us to our final chose in April. Very pleased and recommend them to others.

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Bobby
1 year ago

Gabe cherry is a great guy to deal with

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Heather
1 year ago

Chris did a fabulous job in the sales department making us feel comfortable with the purchase of our new trailer,and showing us all around it. He has gone above and beyond with us and I highly recommend giving him a shot at your next purchase. Family RV is setting the bar high for others to have to try and reach.

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Lamar
1 year ago

Very nice people to work with. They actually listened to what I was wanting out of a camper and showed me what fit my needs and wants. They didn't try to push anything on me. The buying process was very easy and they made sure everything was lined up and ready for me.

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Darren
1 year ago

Outstanding preparation prior to us arriving at the dealership. The 5th wheel was clean and ready for delivery. Pricing was outstanding and made it worth the drive to sweetwater.

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Danny
1 year ago

We highly recommend buying from Family RV. We walked in and told Rhylon what we were interested in and he took us through their inventory that matched our list. From start to finish he answered every question and got us a great deal on a new RV.

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Ronald
1 year ago

Chris did a great job in making our experience hassle free.

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Teri
1 year ago

Everyone was friendly and very helpful!

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Clinton
1 year ago

Was only looking for another used Travel Trailer, ended up buying a new Trailer. Very pleased with staff at Family RV. Albert made the time to take my wife and I around and looked at what we were looking for. Finally, after looking at so many trailers, we finally found the right one. The price was affordable and received a good price on our trade in. Albert should be commended for his knowledge and floor plans of the trailers and we picked the one we liked and closed the deal. We will continue to frequent this store and buy our products from them. Thanks to Albert and the Family RV Center for everything. HAPPY CAMPING.

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