Fast Tack Direct

Ordered a Whitaker outdoor rug. Arrived promptly. Within a week one of the chest clips had broken, so I contacted Customer Service and sent photos of the fault.

They suggested a 50% rebate which I accepted and within hours the refund had been processed.

In this Covid era when so many of us are ordering online, customer service is King, and I cannot fault this company on the way they handled both the original order and the complaint.

Excellent customer service. The boots I'd ordered were delivered in 2 different sizes. The company responded immediately and sent a replacement pair. Also chased up the courier company to ensure delivery and pick up issue addressed. Mistakes happen, its how the company deals with putting them right that matters. Definitely a company I'll shop with in the future

Excellent service
The free delivery over 拢15 is brilliant even with living in the far north of Scotland.

Fab prices and quick delivery

Fantastic service and value for money. Very impressed would definitely use again and recommend to friends. Thanks

My delivery came while I was in hospital so I couldn鈥檛 try on my jodhpurs when they arrived. Of course they didn鈥檛 fit so I emailed them to explain the situation, there wasn鈥檛 even a reply.
Terrible, rude customer service.

Good quality and didn't have to long for delivery

Efficient and Friendly.
I recently ordered a few items from this company and had to return them, wrong sizes, my fault. From the start of taking the order, processing it, and then arranging the return, it has been a really good experience, all the staff I had contact with were helpful and happy, I would buy from you again, even if your price (which in this case it wasn't) was more, customer service like this is really important to me.
Thanks
Phil

Fantastic speedy service, highly recommend

I have used this company several times now and I cannot recommend them enough. No matter what item I purchase it's a great price and very quick delivery.
They are my first port of call if I am looking to purchase something.

I ordered a bridle from them and they sadly didn't have it in stock. They then upgraded me. They were very prompt and they were so polite and courteous. Definitely will use them again!

I ordered a coat from fast tack direct and it was at an unbeatable price. Even better is that you can get free delivery. I was delighted with my order from this website, fast delivery and great customer service. The items are so competitively priced and I will be buying from fast tack direct again.