Fios.verizon.com


 http://fios.verizon.com
Caitlin
1 year ago

Sara was great. She completed our complex transaction in ten minutes. She got

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Gwendolyn
1 year ago

Verizon Fios has ZERO customer service. Three months in, I made a BIG mistake choosing them over Comcast. I have had problems from day one, starting the first week of January. Today, this is day two WITHOUT TV. I started reaching out to Verizon at 9:00 am this morning: Calls go nowhere. You get a pin and you hear music, but never get to talk to anyone. I hung up after 25 minutes. Chat was inactive too, got through after half an hour, was given a pin… again, one hour and half later, Mohammed just left the chat with no warning. Calls to Verizon executive relations -Brian- are NOT returned. They are currently charging me for TV I do not have. They should not be in business. Filed a complaint with the FCC.

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Nadia
1 year ago

Called FIOS when I got an outrageous bill from Spectrum Cable. They couldn't have been any easier to work with. They were upfront about pricing (what the total bill would be with all fees and taxes included) so I was able to make a more informed decision about what package I wanted to go with. Also, no surprises come billing time. Christopher was my customer service person and he couldn't have been any nicer to deal with. He was well informed and the perfect combination of professional and personable. My install isn't going as planned, but it's not the technician fault, there's an issue with the entire network right now. Obviously my internet is working and so far I've noticed an increase in speed with that. Once the rest of the install is done I'm sure I'll be happy. I'm happy I had another choice and was able to get away from the ridiculous price Spectrum wanted to charge me. Thanks FIOS.

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Elliott
1 year ago

The representative that I spoke with – Micheal was excellent. He was patient, friendly and took care of all of my concerns. He made me feel very confident that everything that I needed was taken care of.

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Elena
2 years ago

alex was very helpful and helped me with all that i need

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Colby
2 years ago

I do satisfied,thank you

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Kristyn
2 years ago

Felt rushed but overall Alexander answered my questions and provided satisfactory customer service.

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Patrice
2 years ago

You promised greater internet speed but didn't deliver on this. I can only get 300/300 upload/download. You lied to me and I switched to Verizon for this sole reason (from Cox). Please contact me to try to resolve this or i will go back to Cox as even your technician could only get 2/3 of internet capability with an ethernet cable plugged into his device. This is clear misrepresentation and fraud. I want my bill adjusted as you are false advertising and I bet the speed test will show the same at all of the friends and family I have that also have Verizon.

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Patricia
2 years ago

Even though I find your services to be pricey I have had great experience with FiOS. Our sales person was phenomenal. He took the time to explain everything and was very patient and answered all of our questions. I would definitely recommend these services.

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Cari
2 years ago

Sales representative was excellent!

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Lamont
2 years ago

The customer service rep I dealt with was very nice and helpful. He explained everything well. The only thing I was disappointed about was having to pay $99 for installation. While I understand this is a discounted rate I still was put off by it as Cablevision does not charge for installation and their services are slightly cheaper. We had Verizon only a few months ago so I felt the charge to install was unnecessary and I would have liked it waived. This is the only complaint I have. Other then that customer service was great.

Thank you

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Silvia
2 years ago

I had the pleasure of speaking with Jasmine and she was accommodating and friendly. She made my Verizon experience a lot better.

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David
2 years ago

I had such an awesome time chatting with Jessica. She was so helpful and extremely nice. It made me feel very comfortable in making the decision to switch over from Xfinity Comcast service. I will continue recommending it to my peers!

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Douglas
3 years ago

Thank you, very helpful and patient,Allyssa..was a pleasure to,speak,with her!

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Jade
3 years ago

The man was very courteous, professional and helpful

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Raphael
3 years ago

Hello and thank you for the welcome. Just wanted to say that we were very pleased with your salesman and his very helpful ways !!! We so look forward to using fios.

Mr. and Mrs. Intindoli

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Darcy
3 years ago

Wayne was awesome! Great customer service and truly listened to what I wanted.

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Brenna
3 years ago

Great service, very knowledgeable technicians,Wi-Fi and wireless best in the business.

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Randal
3 years ago

My interaction with the company representative was a very positive and informative experience. The representative was very knowledgeable and forthcoming with information. He expedited the process. The only negative was a credit check lowered my credit score.

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Joelle
3 years ago

Excellent customer Service when placing an order

The representative was absolutely fabulous. He was informative, helpful and explained things really well.

His temperament was awesome and he was extremely professional

I would like to thank him again for his help and assistance with my FIOS order

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Ciera
3 years ago

I have the wireless plan and loved it so much I decided to get FiOS. The representative (Lloyd) was really nice and understanding of what a potential customeright want and the need if that customer. I appreciated that very much because it not only showed me that the business was wanted but I actually felt like a I was already part of the FiOS family

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Terrance
3 years ago

Helpful and pleasant

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Tera
3 years ago

The lady who helped me was great she offered the best options that I was looking for.

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Charity
3 years ago

Verizon Fios is very fast and customer service was very helpful in assisting me set-up!

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Misty
3 years ago

My guy was ??????? very proud customer. He actually went above and beyond his duties for me. And i would recommend him to everyone. Great man great spirit.

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