Firefly Car Rental


 http://global.fireflycarrental.com
Serena
7 months ago

Don't trust this company. They send me take a car the from firefly company which belong to hertz.

I paid 鈧?9.85 for a car from Liverpool Airport to london stansted for 2 day on the 7th march to 9th march they took 拢185 for deposit then again charged 拢65 on the 4th april for no reason…

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Lakesha
9 months ago

FIREFLY

I hired a car from Firefly from 29th November 2019 till Dec 4th 2019.
The car they gave me had at least 16 areas of damage and only 6 were shown on the documents. I had already waited 30 minutes for this car, and if I had rejected it I would have been forced to wait a further 30 minutes. I photographed/video'd it all. After I had returned the car, no damage was found through their check-in process, for which I had allowed an hour. In fact they completed it in 5 minutes, and waved me away saying it was fine.
Weeks later I was charged 150 euros for damage.

The Firefly on-line documentation requires that the customer goes through the agency through which the rental booking was made. The agent was DoYouSpain, and they accepted that the rental company had done nothing wrong.

The only 'evidence' is a photograph of a pen against a piece of glass – it isn't time-stamped and does not show that it is the car I rented. It isn't even obvious that its a piece of glass on a car.

I have been unable to get my money refunded by Firefly. Firefly are a subsidiary of Hertz, which I previously thought was a reputable car rental company. The transaction was processed by Hertz, but they refused to accept any responsibility for the fraud perpetrated in their name.

Incidentally Firefly are required by Spanish law to have a complaints process, but refused to allow me to use it so it seems that they operate illegally.

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Susana
10 months ago

Absolutely corrupt company. Do not use under any circumstances.

On pick up the representative spent loads of time trying to insist I took extra insurance, even though I made quite clear I didn't need it, as I had already purchased annual excess insurance in the UK. Then she tried to insist I pay extra for roadside assistance. All the time her manner was rude and unhelpful.

Once this charade was over, the rep. told me the car we were getting was brand new and therefore did not require checking for scratches as there were none. When we returned the car (having hardly used it and certainly not scratched it) the same rep. found the tiniest mark on one of the wing mirrors (almost unnoticeable), which was in a place that the scratch could not possibly have been caused through driving the car (and therefore must have been put there deliberately). We were charged 鈧?0 for this scratch.

I am absolutely convinced the rep. had put this scratch above the mirror prior to giving us the 'new' vehicle. This was planned.

Disgusting.

Location of this Firefly office is Seville Airport, Spain.

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Gordon
11 months ago

Rented a Fiat 500 automatic from them, at Alicante airport, 20 days on a daily rate of .50 euro per day. An absolute bargain. However, the morning after returning the car I am emailed an invoice based on 1.10 euro per day.
It is only on checking my initial renters agreement that I find that the charges listed are "estimated charges".
You may think that it is still a bargain. You are missing the point. If they can charge what they like when you've returned the car and you're back in England, would you rent a car from them? Not knowing how they will amend the "estimated" to "actual" charges. No, I won't do it again either.

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Natalie
1 year ago

Been meaning to write this review for a while, and was shocked to see the reviews posted. I have been using Firefly as my company of choice whenever I fly in and out of Bordeaux, which I do quite frequently. I went with them as my first choice after some excellent service the first time I used them, and following some dodgy dealings with other suppliers.

Each time I use them I find them honest, friendly and helpful. I always book extra insurance through Auto-Europe and never experience any questions when I've picked up the car. I've never been over-charged, and the reception staff have been happy to go over the car with me on return and confirm there is no problem.

So what's happening? Does this company only operate fairly in one airport? I'm distressed to read of the experiences of others, and completely baffled

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Kristine
1 year ago

My husband booked car in Valencia for 5 days started from 19 th December 2019. Hebooked through Holidayauto and paid online. He bought damage insurance from AXA as well. We picked up the car at the airport. At the desk, it took few minutes to get the car as all amount and insurance were paid before through online. When the agent saw my insurance policy, she did not ask me to buy their insurance and even did not offer me any other insurance. She just took my credit card information and told my husband that was everything already paid.

We returned our car on 24th December in the airport. On 31th December, when He received my credit card statement, He noticed they charged him in 鈧?55,17(Euros). He instantly contacted Holidayauto customer service and they found out that they charged him for insurance and advised me to contact Firefly. At the desk, even the agent did not tell me about their insurance or any other charge. But they charged him. He has not received their invoice or any explanation. This is totally absurd. This company is totally scam and they are being promoted by Holidayauto. He must say this is illicit business or activities. They cannot charge without discussing at the desk or beforehand. He will be happy to bring them to EU Court regarding their scam and illicit activities.

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Monique
1 year ago

Extremely disappointing experience …
Extremely disappointing experience …
Extremely disappointing experience …
I used this company to rent a car with full insurance coverage for 3 days in Barcelona. Based on my need I collected the cheapest car (Fiat 500) and I paid 65 EUR.
When I was about to pickup the car, EUR 260 got blocked from my account by Firefly. They told me this amount of money will be released after I drop off the car and the investigation process, so I didn't ask about the details and signed the contract. But after 1 month I just received 158 EUR !!!!, when I asked them, they answered me as bellows:
"… your 260 EUR deposit includes, local insurance (SCDW), PAI (Personal Accident Insurance), a credit card fee, as well as an airport fee. "
Can I ask you a question guys?
How could it be possible to pay 165 EUR for the lowest level of car in 3 days when the most expensive offer from other companies was 75 EUR? and also if I had to pay this amount of money why I didn't know? why didn't they mention in their website when they were offering me the rental fees? and why the office guy didn't tell me that they will never give me back this 260 EUR.

So if you want to get surprised you can try Firefly and enjoy flying through the fire.

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Darrell
1 year ago

Thieves
Thieves.
when picking up the car, they charged me around 160 euros extra.
1- service fee
2- an additional service fee because i arrived after midnight (even though that was in my booking)
3- pay for the whole gas tank
4- 21% VAT on the above

Seriously?!

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Adrian
2 years ago

I booked car in Valencia for 4 days started from 1st January 2019. I booked through Ryanair and paid online. I bought damage insurance from AXA as well. Their security deposit was 1200 Euro. I picked up the car at the airport. At the desk, it took few minutes to get the car as all amount and insurance were paid before through online. When the agent saw my insurance policy, she did not ask me to buy their insurance and even did not offer me any other insurance. She just took my credit card information for 1200 Euro security deposit.

I returned my car on 5th January in the airport. On 13th January, when I received my credit card statement, I noticed they charged me 拢94 (British pound). I instantly contacted Ryanair car hire customer service and they found out that they charged me for insurance and advised me to contact Firefly. At the desk, even the agent did not tell me about their insurance or any other charge. But they charged me. I have not received their invoice or any explanation. This is totally ridiculous. This company is totally scam and they are being promoted by Ryanair. I must say this is illicit business or activities. They cannot charge without discussing at the desk or beforehand. I will be happy to bring them to EU Court regarding their scam and illicit activities.

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Steve
2 years ago

Conned out of 500 pesos MX, by bare face lies at the desk. I got off lightly compared to others on here, but the cheek of the lies is enough to put a bad taste in your mouth.
STAY AWAY! There are other cheap rental companies with more scrupples. Dont trust these guys, especially at Cancun airport

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Fred
2 years ago

Appalling. If you have no credit card (a debit card is no good) you can't have the car unless you pay additional 225 euros for full insurance. Then what they don't tell you is that there is also additional 47 euros VAT. So, the car may seem very cheap to book on line but if you don't have a credit card the price increases by 3 or 4 times. Also having taken the car I need to contact firefly at Alicante Airport. I rang them more than 20 times and nobody picked up Checked the number on the Internet and it was the right number. Appalling company and appalling customer service Strongly recommend you hire from another company.

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Sara
2 years ago

The worst experience ever and looking to take legal action to prevent the disgraceful practice of hidden charges for absolutely nothing – Hertz should be so ashamed to consider this acceptable.

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Connie
3 years ago

I rented a car in Malaga, paying it in advance through Expedia.
At the time of the withdrawal, I clearly told the attendant that I did not want additional services. On returning home, FIREFLY charged my credit card for 鈧?108. I protested with FIREFLY, but they did not repay anything. I have read in internet reviews that there are many people who have the same problem.

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Mercedes
3 years ago

I hired a car from them 2 years ago and when I got there they charge me a extra 500+ euro for extra insurance and 2 years later I have been charge 30.50 euro. I have no idea why. The numebr on the site put me onto hertz. There is no email only a 404 error for the contact page.

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Demarcus
3 years ago

1 hour wait and then deceived into signing for and paying 147 euros for super waiver insurance that was not requested

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