FireplacesDirect

2810 Stoner Court North Liberty 52317 United States
877.374.2070
 http://fireplacesdirect.com
Freddy
10 months ago

The manufacturer had my item in back order but I received timely information from Fireplaces Direct customer service and was kept in the loop. As soon the item was ready, it was shipped to me by FedEx and it arrived in two days.
Despite the long delay, I'm giving 5 stars because of the excellent and personalized customer service I received. The fireplace bucket I ordered is of high quality as all the other items I previously ordered from Fireplaces Direct.

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Janet
10 months ago

Order was not complete at first but was resolved quickly thereafter

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Pablo
1 year ago

Extremely helpful staff. Would recommend Fireplaces Direct to my friends that need equipment such as I did. Great job and Thank you.

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Daniela
1 year ago

The order process was fine, the shipping fine, the boxing fine.
My issue is with the documentation which includes various models in several languages. I personally would prefer a link to an online document that pertains to the unit I purchased.For example, it appears that the pilot flame is too high and wading through all the documentation I never did figure out how to lower it. This is not, in my opinion, an easy installation.

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Rodney
1 year ago

Very fast Delivery!! Items arrived in perfect condition!

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