FireStoreOnline

210 Parktowne Blvd. Suite 7 Edgewater 32132
+1.3864098875
 http://firestoreonline.com
Morgan
11 months ago

Ordered a Wrigley field Chicago fd t-shirt. Fit well, great quality and I got it in 5 days! Great job! Thank you!

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Jarvis
11 months ago

Don't get fooled with Firestoreonline site. Items on the website are mostly out of stocks. They don't have warehouse, only drop shipping which cost more money. I spoke to customer service rep and he don't even know what is going on with my order. I have absolutely nothing positive to say about this company and will not ever recommend them to my family or friends and will not ever order from them again. I am frustrated with calling and never getting this problem solved. I feel that they could care less about customer service. NEW management??? LIARS!!!! Same people, they just change emails.

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Oliver
11 months ago

Don't get fooled with Firestoreonline site. Items on the website are mostly out of stocks. They don't have warehouse, only drop shipping which cost more money. I spoke to customer service rep and he don't even know what is going on with my order. I have absolutely nothing positive to say about this company and will not ever recommend them to my family or friends and will not ever order from them again. I am frustrated with calling and never getting this problem solved. I feel that they could care less about customer service. NEW management??? LIARS!!!!

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Stefanie
11 months ago

Don't get fooled with Firestoreonline site. Items on the website are mostly out of stocks. They don't have warehouse, only drop shipping which cost more money. I spoke to customer service rep and he don't even know what is going on with my order. I have absolutely nothing positive to say about this company and will not ever recommend them to my family or friends and will not ever order from them again. I am frustrated with calling and never getting this problem solved. I feel that they could care less about customer service. NEW management??? LIARS!!!!

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Maxwell
1 year ago

All these reviews are correct. I was successful in getting my money back through a credit card dispute. Once American Express realized their numbers were disconnected the dispute was closed and refund processed.

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Clinton
1 year ago

The title says it all; ordered two pairs of EMS Pants back in October of 2019 for the total of 144$.

Been given the run around on why I haven't gotten my order. They finally got back to me from I guess another Customer service representative; saying sorry. I couldn't get a refund do to something with paypal……..I still haven't gotten my refund or my product and its 02/28/2020. I've opened up several BBB cases against the company only to see 1. Their not accredited and they sell equipment and 2. Bad reviews, some are very true..

You have my email and phone number @firestoreonline.com give me a call or my product I've ordered or my refund.

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Enrique
1 year ago

I ordered a wallet about a month ago as a gift for Christmas. I emailed the company numerous times and have recieved no response. Total scam company. Oh and here's my order number so you can't comeback and say I ordered somewhere else. ORDER #1029759

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Sophia
1 year ago

When I ordered my items I was told they would arrive in 7 days. After 12 days I called to find out where my items were. I was told they had not even shipped because they did not have them in stock. I was never notified of a back order problem. I went to cancel my order and was told they did have them and they would ship that day. When the items arrived a few days later it was not what I had ordered. I called them again to fix their problem. I was now told I needed to return their mistake before I could get a refund. I had to threaten to contest the charge with my credit card company before I got the return label needed to begin the refund process. I am pretty sure I will have to still contest the charges since I have little faith they will refund my credit card payment. Not sure how a company stays in business with this kind of service.

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Gabriel
1 year ago

I ordered a beach mat last summer, a year later and several attempts to reach them now I realize that their website no longer exists either. The first time I emailed them I got a response saying that it was on the way but their site said it had not shipped but preparing to ship. Then I received an email saying it would be here by August 26 2018 yet it was already August 27th. The header claimed August 6th. When I emailed back telling them the date they were giving me made no sense at all because it had already passed I got no response..I sent several email attempts after that and still no response from them..So dissappointing!!! Now I will paste the email I recieved that I copied…(Please note the email date and dates given, Very contradicting!!) >>>>>>>>Your Order Will Be Delivered By August 6th – Apologies For The Delay Due to Extremely High Order Volumes 🙂 Re: ORDER UPDATESPLEASE READ
Inbox
x

Fire Fashion <[email protected]>
Aug 27, 2018, 5:26 PM
to me

Hey,

Due to extremely high volumes of orders recently there has been a delay getting all of these shipped, but we can assure you that you'll receive your order by early August 26th 2018 at the very latest

Our small team means we've struggled to get back to everyone as quick as we would have liked, so hopefully this reassures you that we have seen your message and your order is being taken care of, regardless to whether you have received a direct response to your query just yet.

Please don't worry that your order has not been delivered yet. Most orders are still delivered within our specified delivery time, however some have been delayed and we offer our sincere apologies for this!

In the meantime, please refer to our FAQs page for answers to some common questions.

Thanks again for shopping with us 🙂

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Joan
1 year ago

What a terrible company I ordered 12 chairs and paid with credit card!!! It's been over 30 days still NO CHAIRS
Do NOT do business with this company it's a SCAM

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Leann
1 year ago

This company does not return emails or calls. Takes your money and runs. Tell your bank to attempt to get your money back as soon as possible. I should had realized it was fake when everything was $12 each. Though it was many one of those Chiense warehouses.

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Ernesto
1 year ago

I ordered a beach towel last year and STILL not arrived. Every time I email them I get the same email back saying it will be delivered by 26th August 2018!!! It's Feb 19 ffs!!

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Noe
2 years ago

I DO NOT recommend Firestoreonline … Literally such a nightmare to work with. I ordered Husband's uniform along with equipment from them (located in Edgewater, so basically local) because the EMT program only allows you to purchase from two approved stores (Firestore or Cubico).. We reached out to them through email several times, no correspondence with updates on our shipment. It had been in "Awaiting shipment" for days. Friday comes and STILL no updates. My husband gets a hold of them. He is trying to be understanding but they basically run him in circles.. No resolution until Tyler pushes for one that they didn't want to offer. Go to find out, our package had been set aside with no intention of shipping. We paid $15 just in shipping alone. The man said he would send it out and we may or may not receive it by Saturday(today).. & that he would refund $5 for shipping. Well the package arrived BUT with ONLY one item out of the two that were NEEDED. They also refunded the entire amount for the one item we needed that we didn't receive. Which the cancellation of that item was NEVER discussed. So upset with this place! Mind you, I placed my order at the BEGINNING of this month.. Their website advertises a tracking number 24 hours after order placement and then same day shipping excluding a group of items which we had none of. We received no updates, no correspondence with our items PLUS a canceled order. Do not recommend.

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Ciera
2 years ago

I've ordered a fan never ever came try emailing them they said it would be here shortly his was ordered July

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Elias
2 years ago

Fire Fashion Sun 16 Sep, 09:49 (3 days ago)to me Translate messageTurn off for: EnglishHey,Due to extremely high volumes of orders recently there has been a delay getting all of these shipped, but we can assure you that you'll receive your order by early August 26th 2018 at the very latestOur
small team means we've struggled to get back to everyone as quick as we
would have liked, so hopefully this reassures you that we have seen
your message and your order is being taken care of, regardless to
whether you have received a direct response to your query just yet.Please
don't worry that your order has not been delivered yet. Most orders are
still delivered within our specified delivery time, however some have
been delayed and we offer our sincere apologies for this!In the meantime, please refer to our FAQs page for answers to some common questions.Thanks again for shopping with us :)– Fire Fashion Store Team

Wasfy WilliamSun 16 Sep, 11:10 (3 days ago)The date to day Sep 16, 2018Wasfy William <[email protected]> Sun 16 Sep, 16:07 (3 days ago)to Fire
The date to day Sep 16, 2018

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Blanca
2 years ago

Ordered Dutywear Deluxe XXXL Fire Gear Bag with custom embroidery, upon opening package found gear bag had very sharp slice in it as if were cut on machinery? I contacted their customer service and sent pics, "#firestoreonline" implied that I had cut it opening the bag. I sent pics of the shipping bag with comparison to where the cut was on the gear bag to show that would have been impossible! It's been almost 2 months now and I have yet to receive a replacement and the damaged bag was already sent back!!!

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Marlon
2 years ago

I ordered a beach towel back in beginning of the summer, have been waiting for at least 5 months now. Wrote the company twice and never got a reply.
They should really be reported somehwere, because it is fraud.

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Carmen
2 years ago

I am out over $80.00 from an order I placed in June and its now September. I kept trying to get updates and kept getting a email back saying they were backed up. Now i cant get aahold if anyone and I've waited to long for my bank to do anything about it.

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Cortney
2 years ago

I ordered a unicorn charger June 12 every month I've been checking sent a email yesterday asking why a delay August 26 no later it's October really. This guy responded send order number they check well here's my order number An the crash on the site

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Dina
2 years ago

They Said my order was dissapered, but they dont give me a tracking number.
They Said they will give me an extra gift. Two months later… I still havnt got ANYTHING!
This company is bull$#*!!

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Silvia
2 years ago

What everyone else said, just don't go near them. Nothing received at all, months and months later, and no way to contact them.

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Jesse
2 years ago

I ordered my daughter the unicorn charger and a chargeable case back in July, still nothing! She asks just about everyday for them and when they're coming, makes me sad that I wasted money that was for my child to a "company" that doesn't care!!

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Hector
2 years ago

Unfortunately, I have found out too late that this store is the biggest scam ever and probably doesn't even have ANY goods to sell at all! Everything that has happened to all the folks giving reviews, has happened to me too! I ordered a bundle of stuff back in July 2018 but nothing has arrived. One order was supposedly delivered to me but nothing was. How can they get away with it? Why can't "Sitejabber" do something about it? Every review is a complaint. Someone should be able to stop them.

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Kimberley
2 years ago

I feel taken advantage of by this site. If sites like this are allowed to just set up and say "hey buy this item really cheap." And never shop the item and keep the money and never have a way to get in touch with them to confirm. They do nothing but sit back and take everyone's money

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Ian
2 years ago

i ordered this item 3rd august 18 still not recieved paid for not recieved it is now sept 23rd sent them many emails last one this morning saying it will b delivered 8th august due too demand are they taking the micky looks like ill have to write a piece on facebook telling people not to buy items from this seller

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