I bought a lifetime prescription for their Mailwasher Pro software and needed to re-install it after an upgrade to my PC and they sent the new code for it. No problems just did as they promised.
,
http://www.urlvoid.com/scan/firetrust.com/
Safety Reputation 0/29
Domain 1st Registered 2002-07-01 (13 years ago)
Server Location Flag (US) United States
https://www.virustotal.com/en/url/a197342c978d715da8c49db04930f496a7fc9673a24622a17a4de1e2043be99b/analysis/
Detection ratio: 0 / 63
Analysis date: 2015-07-07 23
IP address resolution : 209.213.221.170
,
,
Reading the other comments I see one by PHung about one section in their support forums that helps folks figure out if Chinese sites are legitimate or scams. Funny it is called racist when the intent is exactly the opposite, which is to help folks shop safely on Chinese sites. Since Firetrust is a New Zealand company they have a number of users and visitors that are interested in the topic.
Another by xu_ci that talks about firehound. While Firetrust did have a product called Sitehound a while back they aren't selling it any longer, at least on the site product list. When they were selling it they offered a no hassle, no questions money-back warranty on it as they do on their other products. So not liking the amount of space it used shouldn't be worth a bad rating for the whole site.
,
,
,
http://www.firetrust.com/en/blog/chris/the-bigger-list-of-chinese-scams
,
,
If anything I recommend WOT than Firehound.