3 years ago

I have been trying to get Fireworld UK Ltd out to repair and service my Gazco Studio 1 Gas fire since 10th November 2017. It is now 20th December 2017. They use a guy called Stephen David Prout based in Torquay. You would have more chance of getting an appointment with the Pope, at Christmas than getting anywhere with these guys.

Let me explain, I rang Fireworld in Torquay on numerous occasions, but never managed to speak to anyone, I eventually spoke to Paul in their Exeter branch to see if a mains conversion was available for our 2013 Gazco Studio 1 fire. I had to ring back 3 days later to check if the part was available, it was. He suggested I contact Steve Prout their self employed installer based in Torquay. I did this on 15th November in a mobile phone message. I heard nothing so contacted Fireworld on 25th November, they said they would ring when the part arrived. They didn't. Steve was going to call me to make an appointment. He didn't.
13/12/17 I rang Paul in Fireworld and Steve and asked if they would contact me. Steve rang back saying that he could service and repair the fire on 19th or 20th December and as as gesture of goodwill would include the part free of charge. I sent Steve a text asking which of the two days specified he would call and how much the service would cost. He did not reply. On 20th December, I got a call from Paul at Fireworld stating that the earliest Steve could make an appointment was now 28th December. Life is too short for this level of muppetary. I have arranged to get a proper, reliable, local heating engineer out to service and repair the fire.

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