I have not ever managed to speak to someone on the phone since my policy started, despite dozens of atempts over the last few weeks. Phone just rings for 30 mins then cuts off.
They keep emailing me requesting "documents" with out telling me what document they require. I phone several times to no avail, so I email instead. Finally get and answer and upload document X. a few days later i get another text saying they need "documents" same process again to find out what dopcument it is this time. Again, I get told to upload another document…. and so this goes on repeating itself.
if it wasnt for the expensive cancelation fees i would have walked away..
I would have dreaded to have an incident while with them and thank God no longer with them.
I am writing this review as I just needed information regarding a claim on my van. Which was made last year by a third party. The holding times could go into the Guinness World Book of Records.
On first attepmt 1 Hour and a few minutes until my battery died. Rang up again and call just blanked out after 30 odd minutes.
As I write this, I am on the line again for the 3rd time. If it goes on for less than an HOUR, I would have to pinch myself as that would be BECAUSE I AM DREAMING.
I can't imagine if someone actually has an incident and needs to report it to them.
DON'T ALWAYS SPRING TO THE CHEAPEST QUOTE.
AS THE SAYING GOES " PAY PEANUTS, GET MONKEYS"
No calls back as requested.
Over the odds cancelation fees.
Delays in paying refunds.
Take over half an hour to answer the phone even in quiet times.
& I found a good price on the online comparison website and I paid online end of the transaction website asked me to phone ASAP to activate my policy, I called them ( after 30 mints waiting time) I manage to talk to someone called 'Saiqa' and she asks me to confirm the detail & and verified my Driving license From DVLA. everything was alright and accurate.
and she asked me if I have any no claim bonus I said I have 2 years in my can but I'm not going to use in this van insurance so I put like a 0 NCB. & she said they can use the 2-year NCB as a mirror, so I can get more discount. so I said yes. after 30 mints on hold she came back to me nearly 拢200 extra on my policy I asked her if you are using 2yrs no claim bonus the premium must drop-down not to go up. but they said if I have any access to another car the system takes as 5-year NCB. so I should have 5 yrs NCB but I only have 2 years so they charged me 拢200 extra. At this point, they robbed my money so clearly this is robbing people.for no reason
'' How came to their system automatically take like 5 years NCB if I have access to another car'' ?????
she has no answer ..
I advise people to very carefully with this company.
and the managers know this but don't care
This company is the epitome of UK "Terms and Conditions" which were NOT EVER explained in that detail. I was told as I described above and they tried to put this one over us. I am waiting for their manager to call me, it better be good"
You have been warned!