I recently rented with Fleet and had a fabulous experience. Although I had read some odd reviews, I still opted to go with Fleet as they allow younger drivers. It was easy to book, good value and came with brilliant service. Our car was brand new, just as described and a great little runner. The staff were friendly and helpful at pick up and drop off.
A lot of people complain about car hire companies, but realistically you just have to be reasonable and use some common sense. Regardless of the company or the car, always take photos and cover your back. Otherwise it seems fair for them to assume that you caused damages. It's also worth noting that people only tend to leave reviews if they've had a bad experience, so the overall rating is probably a little biased.
DO NOT USE THIS COMPANY. WAS CHARGED AN EXCESS OF 1500PLN FOR NON EXISTANCE DAMAGE. AN EMBARRESSMENT OF A COMPANY
Staff at Krakow are a disgrace
I cannot stress how terrible Fleet is – DO NOT USE them.
We got a brand new car from Dubrovnik airport – 3 days later the clutch failed. They left us waiting for 4 hours at the side of the road, and then seemed angry at us when they arrived. The lack of concern really shocked me. They claimed to have already looked for us, I don't know where they thought we had gone! There were no phone calls and many changes to their story.
They then immediately started telling us we had ruined the clutch – I have no idea how we could have done this or how they knew, again no concern. We were charged over 拢800 for this and blamed. There was no mechanic report – they gave me something that I did get translated, which was clearly not a report.
My father was charged for a smudge on the car!! Clearly they make money any way they can.
I complained to head office, was assured it was being taken seriously and still have not received a response.
A quick look at reviews shows our experience was not unique – our mistake was not looking at these before.
DO NOT be fooled by low prices and STAY AWAY FROM FLEET
4 days later when I went to drop the car at their Dubrovnik downtown office, they did their usual scrutiny as mentioned by the various contributors above and found a minor dent on the right side of the bonnet. The rest of the story is similar to what many contributors above. They force you to sign the paper for a ridiculous amount (4000Kuna in this case) for any minor damage (given the dent on the front bonnet, which can never be a driver's fault). Not to mention their unacceptable behavior in their scruffy little office. With sarcasm they were trying to assure me I can claim this money back from my credit card company or my car insurance provider!
yes, I did not opt for their insurance which may have saved me from this experience. But given their reputation(!) I don't feel even taking an insurance from them could have saved me from this hassle.
Previously I have used Enterprise, with far better experience from start to finish.
Don't be fooled by the results you may get from car comparison sites, stick with your regular Enterprise/SiXT/Hertz and save yourself from the hassle.
Surprise, surprise they tried to 'stiff' me with 136Euros extra for an extra driver, despite it being included in the original agreement and returning the car on a Bank Holiday even though neither extra charge was mentioned when booked with AutoEurope or on any literature. (Small print on page 5 about only being free between Nov-Jan; ironically when there's no season!) They hide charges where you won't see them then hit you with them on return.
They did however remove the charges but only when I flatly refused to pay them!
Shame really it was a decent car at a good price. but they seem determined to clutch defeat from the jaws of victory!
Eventually were given a car. It hadn't been cleaned..a minor thing as we are not fussy in that regard..no screen wash in container and wind screen/front of car covered in encrusted insects from previous rentals.
AVOID AT ALL COSTS…check if booking through a broker that they don't use this car company..it was not especially cheaper than any of the others offered at the time of booking.
One thing to be aware of when renting from Pula, or Croatia in general I suspect. The tank is never full and it states in the contract it should be. I also noticed Fleet put 8 when the tank was 6. I think this is common in Croatia as it happened to me before when I rented a moped in Rabaz, Croatia. The staff were using bike to to get to work and then expect tourists to pay for a full tank. Be aware and complain! Petrol is expensive in Croatia, so I think this thieving of petrol is quite common. One reason why the tank is never full is they like to catch you out. 70 Euro fine if you return the car with less petrol. This is why the tank is never full. They know this and this is how they get cars back with more petrol. We aren't stupid Fleet. This is enough reason for me to not use Fleet again and I travel to Croatia every year. If they put 8 I need to return the car with 8 which is not easy so you always go over. If it's full, your covered. The best scam for rentals.
I am expecting issues when I return the car but we will see. Lot of complaints about Fleet. I think I made a mistake. If they charge me extra for fuel or anything I am going to lose it as I have read Fleet reviews already online and not impressed. I made a mistake and the petrol scam already annoys me because they expect tourists to fill their tanks or come back with a fuel level highe than when you rented the car. For this alone, I will never use them again.
Update pending on 23 Sept. three starts do far
As I couldn't find complaints and customer service contact e-mail on your web page I had to resort to writing an e-mail.
My booking through rentalcars.com was for a Peugeot 2008 (or similar) and I got VW Golf Diesel. Even on your web site (and most of other car renting companies) they are not on same class SUV vs Medium Car.
Car that I got was very very scruffy, to say the least.
On the outside:
it was dirty, with a massive dent at the front, numerous scratches around the body (see some of the pictures attached, as taking pictures of all dents was impossible). I expected it to have had at least a quick wash, which, I can assure you it didn鈥檛.
On the inside: it was even worst. It was very dirty. It had a Thick layer of dust everywhere. A spillage on the top of the dashboard and stains on all of the seats. These stains could鈥檝e been from everything but they did resemble on the human urine (again see attached pictures).
Of course, because of technology, I cannot as yet attach the smell of the inside of the car. It was disgusting.
I was pressed for time and so didn鈥檛 have time to wait for another 鈥減roper鈥?car as I was due so had to set off with what I was given.
As soon as I set off, the sign 鈥淚nspection due now鈥?lit on the dashboard. I am no car specialist, but I believe that this was not good and drove throughout my 13 days with the fear that I will be left somewhere.
Few days later a tyre pressure light was on and could not be switched off even after trying different pressures on all tyres multiple times.
This 鈥渁dventure鈥?did not end with this.
I have also paid for green insurance card and fleet have not provided up to date one. A female employ at the Zadar Airport checkout office was more concerned about selling me extra insurance cover that I didn't really need as I already had insurance with Rentalcars.com then double checking that it had correct documentation.
So we got turned back at one of the border crossings. We had to ask fleet to fax us an up to date green card. Faxed insurance card, in turn, posed extra questions and extra delays from border control officers each time.
On return an employee had a common sense to give me discount on my 鈥済reen insurance card鈥?(quote sings here, because I never had the real one), but overall this was terrible experience. This discount however, does not go anywhere near enough troubles caused by Fleet鈥檚 bad service.
I have rented before from Fleet, and other companies in Croatia, UK, EU, US and other countries in the region of Balkans, but this was by far my worst experience.
Yes, I do expect some form of compensation from you and have raised this issue with rentalcars.com. I will also post this into trustpilot and various review and social media sites, if that means anything to you.
Needless to say that I will not be Fleet customer ever again, if that means anything to you (number 2).
We hired a car from Fleet Car Rental via our Travel Agent at Zagreb airport. The car was filthy inside and out when they eventually found it and presented it to us, and as we later found out had only just been returned 13 minutes earlier. When we asked if there was an alternative car we were advised this was the only one available and with a not caring shrug of the shoulder we were told we could take it or leave it as we had already paid for the hire. We did a joint inspection as we have done many times with previous reputable hire companies and all appeared OK. We drove the car to Plitvice Lakes and it was just left in our hotel car park for the next two days whilst we did the magnificent lake and waterfall walks. We then drove back to Zagreb airport. Upon return a young and over zealous young Fleet representative proceeded to inspect the car with a fine tooth comb obviously looking for a fault ( they probably work on a commission basis ). When dismayed that nothing could be found he proceeded to open the doors and triumphantly pointed to a hardly noticeable 1 inch long scratch on the inside edge of the drivers door. Something that could not be seen unless the door was opened, and advised the scratch was not listed when we picked the car up. Upon presentation to his minion Supervisor we were presented with a 600 Kunar invoice that had to be paid in cash for the repairs of the scratch. We of course protested our innocence as we could not have made the scratch but they were not in the slightest interested and advised that as they had the imprint of our credit card the cost would be nearer to 6000 ! Kunar as per the imprint credit card deposit if we did not pay cash. It was made clear that we had no choice but to pay the demanded cash cost. I would bet that the scratch has never been repaired and that it still continues to be used to rip off other unsuspecting tourist hirers.
Either the on site staff are on a big rort or the senior management are giving directions to their staff as how to maximize profits. Unfortunately we now realise that our experience is a repeat of the numerous other apparently similar posts regarding Fleet Car Rental.
REPEAT do not use Fleet Car Rental unless you want to be fleeced
Car was so scratched and dented that the initial check lasted 30 minutes in the dark. The guys mobile phone battery torch even ran out. Had a problem with a tyre straight away but as it was late and dark and I have a young family we continued to our destination. It took me 3 days and numerous calls plus trips to a tyre garage to resolve. Was I thanked upon the car return? No just charged 75 euros for a dusty car!! They were difficult to deal with and basically it's a scam. People behind me in the queue had same issue. I wish I had seen this site before booking. We booked this via Ryanair site so will also take this complaint via them but unsure where else to take it as this company need challenging. Any ideas?
There we were given a different car size than the one we had ordered. We should have had a Fiat Doblo with big luggage space – or similar. The seats should be 3 separate so that all the children (3 pcs) would have a good place for a trip during the holiday. We instead got a Peugeot 3008 – where we did not get all our luggage – only 2 big suitcases. This is not a similar car.
Thank good that the family we drove with had rented a Ford Transit from Avis, so we had to stack the remaining 3 suitcases + hand luggage into this car. Fleet took 10,000, – kn in deposit – we were offered a loose GPS which we understood was part of this deposit, which we would receive on delivery.
Was asked not to attach the loose GPS on the screen in the car we were given, as this would loosen the screen. But it turned out that there was a GPS in the car – we did not use the solution we were given. When we returned the car (18:30, 28 July 2018) – they now require almost 600 kn for renting the loose GPS that we did not need initially. They would not listen to us, were very rude. We tried to speak them reasonably, but my husband finally lost patience and went. I asked them to contact the police, we felt cheated. I tried to talk to both representatives at Fleet, as well as the police. They spoke together in Croatian, and I was retired as soon as I tried to say something. My patience ended when the representative from Fleet started screaming at me. Then I chose to go. Never recommend Fleet / Holidaycars to anyone, this is the worst customer treatment I've ever had. A little agility since we had to deal with a car that was too small.
Be careful, Fleet is not a company to trust, we rented a car for a week in Dubrovnik, and we had NO problems when driving, only on good roads conditions. However, when we gave the car all clean, same when we took it, they charged us +170鈧?extra for little little scratch (1cm size) on a wheel protection, it wasnt from us, it couldnt, but they did not write it when we took the car apparently because they only checked the main body of the car, i was with them…
Dont trust the company, they are thieft !! I tried to be nice and explain but the guy didnt want to hear me and trust me.
There is many other rental car companies but dont go to FLEET !
If you are interested, here is the brief story.
We picked up our car from Pula airport and return it at Split airport in Croatia.
I have never met such terrible human being in my life.
When we were there to return our car.
there were 2 staffs, a male and a female. That female staff had some attitude issue, she just served us with nothing but contempt.
She needed the confirmation code otherwise they wont be able to charge the bill on the deposit we paid at the Pula station.
So we said that we didnt get any confirmation code we only have a receipt.
She was like that was not a receipt, that was a confirmation code.
Then we asked why didnt your staff told us we need to keep that "confirmation code"? Shouldn't it be on the system anyway? Can you call them and find out for us?
I have been with 3 other rental companies before: sixt – pefect, europcar – perfect, goldcar – perfect,
and none of them needs us to keep any number so we can confirm that we already paid them.
So she made the call and said no one is available for at least an hour (Yes. She somehow knows the schedule of the other station that apparently has no connection with her station) and we need to pay with our credit card again.
So I made the call myself, and someone answered the phone like immediately and said that they will call me back in 10mins with our confirmation code.
Meanwhile, we were looking for that "confirmation code". Luckily, we always keep our receipts and got it eventually.
But then she was like: "It doesn't matter now. I have charged your card already."
I was furious, what was the point of all those calls trying to get that confirmation code when she just charged our credit without our approval. So I demanded that she had to cancel that transaction since you didnt get our approval beforehand and it was illegal.
Of course, she had no choice but to void that transaction.
This is where things got out of hand, my brother came over to the counter with his phone in his hand and just to see why it takes so long.
The male staff just jumped up from his seat and shouted: "Did you just take a picture of us?! I am calling the police!"
I was thinking to myself, I have never seen a bigger loser than this one. Talking about trying to get even.
He was like I am done with you guys. You guys can go but he (my brother) has to stay.
As he was saying that while closing the gate, my girlfriend spotted that they still have our credit card (and it was under the pile of their documents) and instantly she held up the gate and they realised that they have failed with their "plan". She quickly threw our card back out on the table. At that point, they have tried and failed to pull something shifty twice. Without a second thought, we just shouted police and get the authorities to get involved. Why not? They did already. At the end, we had the airport security to sort it out for us.
And guess who didnt show up? The police. Surprise surprise. What a stupid bluff.
Not only they lied thru their teeth, they also knew that Pula staff will return call with our code and for some reasons, she had to charge us again. Something very shady about the staffs at that station. I will never rent from them again and I suggest everyone should do the same.
His response to a car that STANK and was actually hard to bare was to drive with the windows down. Not to mention the fact that the car was dirty and all the mats still wet. We were informed there was 鈥渘othing else available鈥?
Not wanting to cause a scene we took the car. However on return to the airport a week later, a different guy went over the car. He picked up on damage on the bottom of the front bumper was was a tiny dent or bump (previous damage) and started asking about it. On the bump sheet there was a mark just above this for a dent however he went on to say that this was for rock chips on the car- totally unbelievable and that we would be charged for damage as this was 鈥渁 big problem鈥?
After a lot of arguing with the guy and woman at the desk we only had 40 minutes before our flight so grudgingly had to pay the 拢155 (roughly) damage just to make sure we got our flight. I will be escalating this to fleet customer service but by looking at reviews I can鈥檛 see this going well.
The rental car would be returned in perfect condition. During the rental period, no damage to the car occurred (witness my wife).
On the return day, the vehicle key was delivered properly and punctually at the counter of Fleet Rent a Car in the check-in area of 鈥嬧€婼plit airport. The Fleet employee scuttled off with the key and came back with the information to the counter, the car had a scratch in my rental period received. I denied this, and then I demanded that the scratch be shown. However, the car had already been driven away by a second Fleet employee. Of course, I requested that the car be brought back. The retrieval of the vehicle took noticeably long.
When the car was finally brought back, my wife and I were shown by a third Fleet employee the said scratches. It is a tiny scratch (length 0.8 cm, see photos) at the bottom of the front spoiler lip.
This scratch was created after the return of the vehicle key – not by me.
Particularly noticeable is the reaction of both employees of the Fleet Rent a Car (person complaining about the scratches and the person who showed the car to my wife and me). Knowing that I had a fully comprehensive insurance with a third company (Auto Europe) for this vehicle rental, I was told "it was not a problem, I have to reclaim the money so only from the insurance company."
It should also be noted that cross-industry (I have personally inquired at Europcar, Hertz and Avis) first scratches are used for regulation, which are longer than 2 cm. In my case it is a scratch with a length of 0.8 cm.
This behavior of some landlords does not seem to be unknown. Shortly after the return press also dealt with these black sheep in this industry (for example, Welt.de: "The Tricks of the car rental companies in the rental car return." By Harald Czycholl, published on April 23, 2017.)
My wife and I came through the well-known staged back-and-forth and tactics of the Fleet employees in a big time bredouille, as the Lufthansa flight would soon start with boarding. So we have no choice, my deposited as security Consors VISA Card with the above two amounts charged.
The amount which was charged is EUR 125.
After the complaint from home, I was told by the Fleet head office, it was all done correctly.
It was also claimed that the complete bumper had to be repainted. That's a lie. I have the photos that clearly show that the scratch is only 0.8 cm long.
This fim is highly corrupt and a shame for the entire rental car industry.