Flightfinder

Lamar
5 months ago

Don鈥檛 buy any travel, tickets with this company!!!!
I鈥檓 waiting over 5 months for money refund for flight tickets. It is impossible to contact them. Helpline doesn鈥檛 answer from March 2020, only contact possible by emails where they are saying over and over the same without real explanation.
Better pay a bit more and have better Customer service with known brands!

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Helen
11 months ago

If the airline cancel your ticket, they take 398 NOK for admistration fee per person… Never booking with them again

Never recieved our refund, impossible to get in touch with them.

Never using them again

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Betty
11 months ago

We paid extra so we can call them before and during the travel, but was put on hold for more than an hour and then when we reached to number one on the queue, they hang up the phone on us. And this happened twice. And now they are deducting 495 kr/ticket as handling fee for a cancellation!! What a scam!!

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Adriana
1 year ago

takk for billeten

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Ashleigh
1 year ago

Perfect!!! I very like?

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Adrian
1 year ago

Nice and quick bookings.

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Hope
1 year ago

Poor service. Price change.

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Chrystal
1 year ago

Easy to use, easy to navigate.

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Ruth
1 year ago

I booked our ticket and on their page said it went wrong,try again. (Feil! S酶k p氓 nytt) I used paypal to pay and it went out that it deducted twice on our cridet card. My God. I did try to book out ticket twice to be sure i can get the same price. And ended up by thinking that it鈥檚 too difficult to book in this site. But then after an hour i got notice og booking confirmation. I didnot even got any confirmation code and not even (Fullf酶rt), if it is done. Now it cost us double. I hope you will help me fix it?

Updating: after some hours

I called them but because it late i decided to just send an email. I wasn鈥檛 expecting that they reply my email right away and resolved my problem so fast. Great work and service indeed. Problems will resolve without hussles and stressfree. Now i am relieved thinking that i will get back my other booking?. It charged us a little but its okay. You guys are great. Thank you for a work very well done???.

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Micah
1 year ago

from 1 to 2stars
Received ticket after circa 36 hours. Not really 2020 standards + the feeling of worrying does not really pay off.

Will not use again, will not recommend, happy they honored the deal.

Wish them all the best in improving their services.

Best regards,

Marius

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Duane
1 year ago

Hello Very good website and customer service
Best regards
Harunoor

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Judy
1 year ago

I was initially quoted 5,170kr. Then I went to pay for the booking, and the new price you required was 5,377kr. Only paying with Maestro allowed the discount. I found this to be disappointing and misleading.

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Stuart
1 year ago

Thank you, was a fast and easy booking system, informations received immediately.

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Erika
1 year ago

It is so good and easy to order the tickets

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Donnie
1 year ago

very fast and cheap booking

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Susana
1 year ago

bra service !!!!

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Lee
1 year ago

Out flight was cancelled and we had to pay a big fee to get flightfinder to change our tickets!! They wouldn't even answer our email without us paying ?
Never using these again!

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Myra
1 year ago

I made a reservation for a business trip in Austria on flightfinder. After my trip I wanted to collect my invoice in order to be refund advanced fees by my company. So I contact Austrian air who was the company doing the flight and they let me know that because the reservation was not done on their site they couldn't generate any invoice. Then I came to flightfinder site to see if I could fulffill myself and no possibility to generate any invoice with the fees on it. Then I contact your assistance, complete silence since. Maybe you need some bad publicity on recommendations sites before reacting to customers needs….

I cannot understand how a simple thing as having a invoice for my flight can consume so much time. Definitely you've lost one customer and be sure that every one in my company and partners and friends are going to make their mind on you through my experience with you.

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Cory
1 year ago

These guys are terrible. I agreed to a certain price on the total and they upcharged me by 20% on my credit card. They did not disclose "fees" that were added on to my credit card. What these "fees" are no one has explained to me. When I called to cancel within 24 hours based on the non disclosed extra fees they stated they would not cancel. I have had to contest this charge with my credit card company and they have caused such a huge hassle. I will never do business with this shady company again and recommend you don't either. You have been warned.

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Arturo
2 years ago

I booked a return ticket from Kjevik to Troms酶 (in Norway)- and about 2 minutes after my booking I see that I have managed to put in the wrong returndate. I try to call the company straight away (no answer), I write an e-mail, I also sent a message to them on the online form- and on Messenger. I get a reply that I have to pay a fee to cancel, and that I have to reply within 7 pm if I want that. That is ok-and I reply within 7 pm. (even tough I let them know that SAS, wich was the company I was going to fly with, does not charge a cancel-fee the first 24 hours). But I wrote 芦I want to cancel my ticket禄. But they still have not canceled my ticket- and it costed me over 3000 NOK, so not a cheap ticket.
What a horrible, horrible service! Worst conpany ever! DO NOT USE!

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Chandra
2 years ago

There is not much to complain here if you consider the title of this review – you get what you pay for.

I booked long haul tickets using Flightfinder and opted to not have any service package included.
The process of booking went smooth and within 24 hours i received all my booking documents. This is where the process and my "business relation" with Flightfinder would have stopped according to my purchased service level (BASIC).
A few days later, however, i received an email that the airline made changes to the schedule and that i therefore need to be rebooked. This service was not included in my BASIC service level, but is only covered if the PLUS option is booked. Flightfinder gave me the option to add the service level against a charge of 15鈧? which I did. The process of rescheduling went smooth and I received a new confirmation.
So nothing really to complain about the process.
I totally understand the business model: if you select "no frills", you get no service, simple as that. After all an agency employs people and needs to pay them, so if you want to use their service I can understand they ask you to pay for it. We use a corporate travel agency for work, and in the end their business model is the same, there is a fee involved for refunds, rebooking, etc.

However I have also nothing that makes me feel this is an outstanding service provider either, and there are in particular 2 points that make me give an average rating:
1) The website is set up very easy, which is nice for booking, but i can understand that it can be confusing if you are interested in details, such as adding your FQTV number, adding extra services like seats or luggage. Not very straightforward. Also, the Terms & Conditions are quite hidden and blurry, referring to a fee you need to pay in case of changes, but it is not very clear what is the actual cost associated. Transparency could be improved
2) The customer service is neither unfriendly nor friendly, but in its way of communicating it is very "direct" (you accepted XY so this is the consequence, you confirmed XY, so we only act on what you say). I beleive they made bad experiences in the past, but this leaves me with a feeling of pushing all responsibility to the customer. For me as a customer, it does not leave me with the impression that I am valued and an appreciated client. Again, nothing really to complain, but no WOW effect either.

I don't advise against using flightfinder, in fact I beleive they find some pretty good deals. But i would recommend to check all your options carefully – in my example Flightfinder came up with a very good connection which the airline did not offer on its website, and it was about 30% cheaper than the cheapest fare on the airline's website. Like with any other service provider – if you want a service you need to pay for it. In the end an agent is an intermediary that also wants to earn its share on your transaction. For me personally adding a service package was still a lot cheaper than booking through the airline directly.
I also don't agree to previous reviews saying Flightfinder is trying to rip you off or fishing for your money. But I agree that transparency could be improved and customer service could be more client oriented.
My recommendation in the end is to make a careful total cost comparison of booking with the airline vs booking with a travel agent. If the travel agent is cheaper considering the total cost, such as ticket price, credit card fee, and service package (plus eventual cost for ticket changes), why not using them. Otherwise, just go ahead and book with the airline directly.

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Marisa
2 years ago

I was very worried, on my way to the airport and realised i had no travel documents, only a confirmation. Couldn't find any way to check-in as i had no reservation code. Phone line they provide was not connecting either.. As a last resort i sent an email through their website (after creating an account), 4 minutes later they sent me the travel documents with the reservation code with which i could check-in. In 4 minutes i went from extremely nervous to extremely happy. They say their support work 24/7 and its fast and from my experience that seems true. Thanks flightfinder :),

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Everett
2 years ago

Don鈥檛 ever USE flightfinder!! Worst company i鈥檝e ever seen. No help to get, impossible to reach them by phone! So pls, don鈥漷 use flight finder!!!!

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Alanna
2 years ago

Very good service!

Thank you!

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Jade
2 years ago

Information could have been better, regarding most arias.

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