Flixbus

Pamela
10 months ago

Extremely aggressive driving on the way to Amsterdam which led to motion sickness for my wife and daughter. There were two perilous incidents in which the stops were so brutal that our drinks and personal items lying on the table were projected into the air. Luckily my daughter caught our laptop whick kept it intact. The bus was only 20 minutes late which is only a slight aggravation. There was a South African journalist that gave a good verbal lashing to the driver for his bullish driving But for the return home to Paris was a degree of imprudence seldomly seen and rivaled in my personal business dealings

1. There are no panels that indicate which quai for any bus. Therefore no clarity for arrivals/departures. No explanations either for tardiness.

2. Luggage storage is lacking massive security perimeters, because whenever a person exits the bus prior to the terminal, and chooses their belongings it is in no way verified by the staff. Thus resulting in many claims of lost/ stolen material.

3. Our original bus was scheduled for 8:50 pm , but we're constantly informed of them being 10 minutes tardy. This went on for quite some time. It was mentioned that there was an accident on the route. The bus was cancelled by SMS. Another ticket was sent via email with file attached. A problem arised since we didn't have 4g. We did show the SMS to the driver with our original bus tickets, but the tension was mounting between the two camps. There was only chaos to be found amongst about 50 voyagers. Inconveniently for flixbus, only a select few spoke English. They mentioned that we were not on the list for second the bus, which was around 10 pm. We were forced to call customer service. This cost us 130 Euro's . We were given a reference # which would validate our trip. In the meantime, the temperature was close to freezing. No water, coffee or food was given for our comfort from this ragged company Flixbus. No toilets were made available. But what was given in abundance by Flixbus was tardiness, discourtesy, disorganization and a muddled business model straight out of a scene from Jumanji. We finally settled into the bus at midnight with great difficulty and a patronizing attitude given by the hostess. Of course she could not access our reference number. Another bungled example of logistics from Flixbus, but we begged and pleaded to get what we paid for.

Kind Regards,

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Angelica
10 months ago

The worst company ever, I have been stolen in their bus I lost my suitcase I was going to the airport Charle de gaulle Paris once I arrived there where no suitcase can you imagine you are traveling with no clothes nothing how disappointing and the driver he didn't give a damn and worse the company either I wrote many emails, but sadly nothing I'm so so so disappointed and just one advice take the train.

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Mathew
11 months ago

Oh, where should I start…

Our departure time was modified by two hours one day before the trip, which meant rearranging our Airbnb plans and so on. Two friends of mine and I paid extra so that we could sit together in the front rows, as I get sick in the back of the bus, but obviously Flixbus messed up our seating plan when they changed the departure time. Their first email said we could modify our reservation and choose a new seat, but alas, two minutes later they automatically send us our new tickets with our seats they had chosen. Yes, they did give us a refund for the 鈧?,49 each of us lost, which is obviously not a lot of money, but on a long trip you'd really like to sit with your friends and NOT FEEL SICK.

No answer from their customer service. The worst bus company ever. I would rather walk to my destination than use Flixbus.

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Joyce
1 year ago

Un tr猫s bon service

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Jennie
1 year ago

Au top,chauffeur 脿 la pointe

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Veronica
1 year ago

bought and paid for ticket on line but did not receive the ticket, fix bus office no help. This was a scam

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Kurtis
1 year ago

Hello!We were writing to Flixbus Customer Service 2 weeks ago. Still no answer.Our situation was: we bought two tickets from Bilbao to Bayonne (booking number 1052073551) on the 25th of August. In that time there was a G7 Summit and all roads to Biarritz and Bayonne were closed – and there was no info about it in the ticket or on the website. We were told about this when we asked the driver (who don't speak English well) why we stopped for 20 min on聽the station outside the town of Saint Jean De Luz.聽He told that bus is going straight to Bordeaux, he can鈥檛 stop anywhere near the town of Biarritz, Anglet or Bayonne. He just said that 鈥淭hat is no my problem, contact the company鈥? When we asked him to call us a taxi he just said that he doesn鈥檛 understand us.聽After that turn around from us and left smiling.聽We went by foot to the town, and there we took a taxi to Anglet.聽We demand compensation for these tickets, we got a lot of problems and no help using Flixbus.聽Thank you.

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Alexandra
1 year ago

Tout a 茅t茅 conforme 脿 mes attentes Super

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Bridget
1 year ago

Arrived at Euroairport and were 'lucky' to find this bus to Colmar from the airport. We paid around 40 euros for 2 people for sitting in the bus for an hour. This trip went fine, except the fact that the driver did not speak any english at all.
We wanted to be smart and book the same bus on the way back and used the app to safe some money. Unfortunately, the bus turned out to be late and kept being more and more belated. Luckily, Flixbus gave notifications about the arrival-time, which was the only good thing about the app. We ended up taking a taxa in order to make it to the airport, and were not able to cancel or rebook the bus-trip since I did it 'too late', even though the bus was still on its way. Thats 30 euro out of the window and 80 euros for the taxa..

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Lana
1 year ago

GOT ROBBED BY THE DRIVER, HE DIDNT LET US IN EVEN WHEN SHOWING OUR PASSPORTS AND TICKETS, AND ASKED FOR MONEY. DO NOT BOOK ON FLIXBUS!!!!

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Karissa
1 year ago

Driver very dis respectful I was a asking a direction I knocked on the door 3x then he got mad and started insulting me and my mom for opening the door actually he didn鈥檛 hear me because he was busy playing with his phone..then when he left giving me a dirty finger sign… the drivers a very is very rude and luck of training..FR 593 WD good thing that the police came late and we are new in the area but I will send an email to your company

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Sheila
1 year ago

Good and cheaper

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Karissa
1 year ago

Everything was great – both departure and arrival were on time, seats are comfortable and with enough space, there was functioning wifi and electrical outlet, decent toilet.

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Deanna
1 year ago

Je reviendrai d猫s que possible

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Betsy
1 year ago

Excellent moyen de se rendre d鈥檜n point 脿 un autre 脿 moindre frais.

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Faith
2 years ago

Never been disappointed before, but today on my journey from Amsterdam to Brussels an employee insulted me because I asked about the luggage I could take, and said there was a lot of space left in the bus (top shelves empty…) she answered back shouting at me, and when I asked her to stay polite she replied 芦聽SHUT UP!!聽禄!??
How does a tourism company hires people who insult their customers?? Outrageous behaviour. Very disappointed.

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Keisha
2 years ago

Connection N770 from Paris to Copenhagen on 15.2.2019. Our bus is now out of order – in the middle of motorway. We鈥榲e been asked to stay outside and wait for a alternative bus. Already two hours in the cold night outside. No alternative bus comes. Bus driver staying in the bus because outside is cold. He gives us no information. What is the current situation? When will come the alternative bus? When will we arrive at the destination?? There is no help from FlixBus whatsoever.

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Theodore
2 years ago

Dishonest driver. No support from Flixbus, no point of contact for customer service – don't expect any information if things don't go to plan! Avoid if at all possible!
We have used Flixbus once before (no major issues) but based on our most recent experience I cannot recommend their service.

On this occasion at BaselEuro Airport the driver refused to sell tickets at advertised price to Zurich and also refused to issue tickets for the journey. We were immediately suspicious as he said he would Email tickets to us later although he didn't have our Email address. We made a point of giving him our Email address and asking for his name and his Email address. At this he decided to issue a written ticket after all (but for 39.99 Euros – advertised price 23.98 Euros) This makes the fare for 1 person 19.995 Euros (strange amount and more than quoted online).

We have tried to contact Flixbus to complain on 3 occasions and ask for an explanation (impossible by phone and very difficult by Email – try it and see for yourself!). We wished to check the regular price and suggest that it would be in their interest to investigate whether the driver is operating a private scam at passenger expense (and to their own detriment).
Their reply shows that they haven't even read our emails and are not in the slightest interested in customer service. Draw your own conclusions as to whether this is a reputable company!

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Elena
2 years ago

To avoid absolutely !!! 2 buses delayed more than 2 hours, 2 days in a row on Paris Brussels. Refusal to repay up to 50% as required by law. MUST IT BE A GERMAN COMPANY TO BE OUT OF THE LAW?

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Donnie
2 years ago

Flixbus offered seat reservation during ticket purchase. When on the bus, it turned out the seats do not exist and everyone is free to choose whichever seat is still available. I ended up squeezed in one while having paid double the price. The bus driver could not have cared less, nor did I receive any relevant reply from Flixbus customer service.

Route number: 028 Frankfurt – Cologne South Airport, 19 October 2018

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Chris
2 years ago

Poor service. Hidden terms, pathetic customer support.

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Eleanor
2 years ago

Y PAS MAL BIEN IYI

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Katharine
2 years ago

Excellent . Le moyen le plus agreable , le plus simple et le plus economique pour se rendre a l aeroport.

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Andres
2 years ago

They cheat customers. They do not have an email ID to email the query you have. They took extra charge from Me.

The Bus operator took additional 30 Euros for my ticket and he mentioned that they are going to send the receipt over email but they never did that.

I raised 5 queries through their portal but I only got standard response. they seem to be looters. They do not even have a customer care email ID.

They do not even deserve one Star!

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Brooks
2 years ago

Nothing else. Only great

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