Flixbus

Haley
4 months ago

HAD I KNOWN THEY WERE NOT PRACTICING鈥?br />
HAD I KNOWN THEY WERE NOT PRACTICING SOCIAL DISTANCING LAWS, I NEVER WOULD HAVE BOOKED THIS BUS. THEY DID NOT EVEN DO A TEMPERATURE CHECK. THE ONLY ONE DISTANCED IS THE DRIVER.

Let alone the Asian driver does not speak English.

Is this the new Fung Wah bus who think they are above the law?

DO NOT TAKE UNLESS YOU WANT TO PUT YOURSELF AT RISK OF COVID.

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Mario
6 months ago

Una merda totale. Bus Matera – Taranto in data 14.08 non passato. Nessuna push notification riguardo ritardi. Prenotato quello dopo, booking annullato e rubati i soldi. Un disatro totale, di tedesco non avete nulla.

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Derick
7 months ago

Booking system not working

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Latasha
1 year ago

Horrible experience.

On 31 December 2019, the flixbus departed from Genoa at 16:15 toward Nice, France. But, it could not reach the destination due to a problem on the bus.

After 1,5 – 2 hours, we received a message indicating that the problem can not be solved, so 'you can take a taxi and it will be reimbursed'.

We took a taxi to arrive Nice from the point where the bus was broken.

Then, I asked for reimbursement but there is no answer. It has been almost 2 months. They never replied.

If you have second option, do not even consider Flixbus. even if you pay a bit more, it worths not to go with flixbus.

booking number: #1068114402

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Charity
1 year ago

bookings online do not work. Only via de app.

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Gretchen
1 year ago

Not going to take Flixbus anymore!!!
I take lost my bag (wallet, passport, power bank inside the bag) and I even tried to run to catch the bus. I called call centre and they said I should write lost and found form. I ask for them to contact driver for me because I worry and afraid that someone will steal my bag because it has money inside. they said 'WE DONT HAVE PERSONAL CONTACT OR INFORMATION OF DRIVERS' wt*?! so every people who don't have a job can apply to this job and get it by no need for information? f*** the quality! Imagine that something happens on that trip, so company cannot contact driver if they got accident or drive in wrong way. BAD EXPERIENCE WELCOME TO NEWYEAR

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Diane
1 year ago

All they do is texting you a belated msg to inform about a delay. Then they don't care if you miss a plane or if you have to spend money on a taxi to get to the airport, causing stress and making your journey terribly painful.
Tried to go on their website to complain but couldn't do it the proper way.
Left a message to the customer service but never had any answer (they just don't give a ..)
Refund apparently doesn't apply because the delay was "only" 40 minutes (I don't actually know how long it was, after 20 mins I left by car to reach the airport just in time)
RUBBISH

(After booking a trip from Tutin to Milan airport, 15/10/2019)

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Catherine
1 year ago

I travelled from London to Brussels on Christmas eve. The sun roof/window of the bus was broken and was instead covered with a plastic sheet. Plastic sheet fluttered throughout the journey causing a commotion. When one of the Co-passengers complained, the bus driver threatened to call the police.

There was no air conditioning whatsoever in the bus. It was boiling inside and very uncomfortable.

Good thing is that the bus started on time and reached Brussels before the scheduled arrival time.

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Jarred
1 year ago

The trip was comfortable and the bus leave on time, nothing to say about that but I mean is the minimum a bus should do.
Staff was very bad, from ticket servers to the information guy (who was supposed to be between buses leaving for giving advices and information) that was inside the bus because of the rain!

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Austin
1 year ago

Very bad experience. The bus never arrived and I was never alerted about that. I was forced to jump on another bus. I hope to receive at least a reimbursement for my ticket

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Ryan
1 year ago

Worst experience ever! In our way from Montpellier to Nice (6hours + delay because of an accident) we stopped only once to go to the bathroom in a place were the toilet was broken so we had to go in the middle of the forest. We stopped only 5 minutes for the ENTIRE BUS to use the toilet. When I complained to the driver he didn鈥檛 even answer but he started making fun of me with his colleague.
Ps the toilet on the bus was also broken

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Jaime
1 year ago

Good trip! confortable and on time

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Herman
1 year ago

Appena scesa da un un autobus di questa compagnia, posso assolutamente asserire di aver trovato cortesia, disponibilit脿 e confort

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Cecil
1 year ago

On time since before departure. Easy check-in by app with the driver, that was smiling and kind. Very clean, nice smell, including toilet. I was really surprised about. Comfortable seats and had various plug where recharge Yr devices was a luxury. WiFi was good and always useful! I highly recommend to travel with Flixbus. A nice and unexpected alternative.

@Flixbus staff: Keep it up!!!

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Efrain
1 year ago

GOT ROBBED BY THE DRIVER, HE DIDNT LET US IN EVEN WHEN SHOWING OUR PASSPORTS AND TICKETS, AND ASKED FOR MONEY. DO NOT BOOK ON FLIXBUS!!!!

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Rogelio
1 year ago

The bus is clean, spacious and on time. Wi-fi works well.

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Lynn
1 year ago

consiglio flix bus per convenienza e puntualit脿

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Kara
1 year ago

To begin, the trip from Budapest to Trieste was nice. The bus was on time, the drivers, while not particularly friendly, were professional. We arrived in Trieste a few minutes early even though we had an unscheduled stop at a rest area so that one of the drivers could exchange a package with a truck driver and have a conversation.

It was on the return trip that I had problems. I was scheduled to take a morning bus from Trieste, Italy to Budapest, Hungary. After waiting for almost an hour with no bus, one of my fellow travellers went in to the station to find out what was happening. It turns out that the bus diverted to another stop and had left (because of a marathon race on the streets of Trieste). None of us had been notified of this change. The rest of the group was going to a closer location and the local services took care of them for additional cost. My trip was much longer and I was told that there was nothing anyone could do. Finally the counter girl took pity on me and called Flixbus for me. There was a bus leaving at midnight (more than a 12 hour delay) or another one the next morning. I chose the midnight bus as there was no offer of accomodation or meals or any of the other things specified in the carriage agreement. After much discussion, I was told that they would be willing to let me take that bus but that I would have to pay an additional 19 Euro. Not only did I have to sit around for 12 hours but it cost me a sizeable amount. I did not receive any offers to provide the things specified in the cs agreement. This was in no way my fault as I was at the bus stop well ahead of the specified time. There were several other passengers there as well and no one received notification of a change. I would say terrible customer service but there was no customer service.

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Jillian
1 year ago

I鈥橪L NEVER USE Flixbus again. I booked a trip from Las Vegas to Palm Springs, California. They gouge you on bags. When I booked I miscalculated my number of bags (I had one more than I originally booked), and they then made me rebook all my bags, and charged me $40 more because I was now booking the luggage closer to the departure time of the trip. In addition, when we booked there was no way to find out the street address of the drop-off point in Palm Springs. So I sent them an email as suggested by their website. This is what I wrote:
鈥淲here is the FlixBus bus station in downtown Palm Springs, CA? I booked a ticket there from Las Vegas, but nowhere am I told the street address for where we will be dropped off in Palm Springs. All it says is downtown.鈥?br />
Here is the asinine response I got back:
鈥淵ou did not yet indicate what FlixBus should do to make this right.鈥?br />
I also called their customer service number, which told me 鈥渢o press 1 for English,鈥?and when I did I got an automated response in German!
Their website is terrible, their customer service appalling, and their luggage pricing policy is tantamount to extortion. STEER CLEAR OF THIS COMPANY.

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Beatriz
2 years ago

This is my experience :

I booked two tickets for me and my sister to go back home in Catania, from Turin – 119.00鈧?each, 238.00鈧?in total.
The entire journey is 20 hours, of course it ran late and it took 24 hours but this is not the worst.
Our journey was set to take place on 22nd of December and because we were expecting 20h of travel, we have supposed to have all the comforts in the bus (to be clear we were expecting to have them because it is what they claim on their website) but not even one:
– No Wi-Fi on board
– No plugs! – Exactly, NO PLUGS which means not having your phone on for 20h, no calls to your family, not even texts.
– Super tiny seats, no space for legs at all
– Unusable and totally dirty toilette

We spent 24h (because of delay) without phone, calls, texts. Nobody knew about our journey because we needed some battery to call our parents once we arrived.
The worst experience ever, paid much more (about 40% more) than the other bus services in Christmas time and having back much less.
Now that 2019 is coming, I was expecting to travel on 2000鈥檚 bus at least, but it was an 90鈥檚 experience (almost 30 years ago).

Avoid this company, absolutely.

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Sonya
2 years ago

Despite the bus was full, the trip (Munich-Padova) was comfortable and on time! I will travel by Flixbus again!

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Lizette
2 years ago

To avoid absolutely !!! Two buses delayed more than 2 hours, 2 days in a row on Paris Brussels. Refusal to repay up to 50% as required by law. HOW CAN THEY BE OUT OF THE LAW?

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Lauren
2 years ago

It was a terrible experience. The wifi on board was actually not working for 5 hours of trip. When I reached my destination from Pisa to Rome Fiumicino I had the bad surprise that my trolley bag was not there and someone else, in the previous stop to Grosseto, took my bag without any control and check of the drivers. When I asked for explanation and help to the driver, he was really rude and in a totally unprofessional way said that was my problem and he could not do anything to help me to recover my bag. When I called the customer service, it was unreachable and after many calls, finally the person told me that they are not responsable for the buggage transported on their buses and that in my case I should recover the bag by myself from the other customer that took it by mistake, but of course I have to contact that person on my own. The unbelievable thing was that for privacy reason flixbus is not allowed to give me any contact or phone number of the same person to have my bag BACK. So how they suppose to recover a bag if they are not able to contact the other side and they cannot give me any information to find it on my own ??? The only thing that they suggested me to do was to fill in a form online and hope that the old lady from Grosseto that took my bag would be able and honest enough to contact them and rise the same issue.. I traveled other times with this company and I was really happy, but this time I'm really disappointed. This is an irresponsible and totally unprofessional way of working.

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Beatriz
2 years ago

Took this bus to travel from Graz to Wien. Everything was ok starting from punctuality, the service on board (internet, WC, possibility to buy water on the bus) and the cleanliness of the autobus.
Really recommend Flixbus for this route.

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Jaclyn
2 years ago

confortevole ed efficiente

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