Floor Covering Brokers Carpet One

Kristyn
7 months ago

I had a very positive, helpful, and informative encounter with sales representative, Charlie Weighman at Floor Covering Brokers in Traverse City. I feel Charlie went above and beyond being helpful to find just the right type of carpet would best suit my needs. I enjoyed working with her and will definitely be looking to work with her further with my home flooring needs.

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Jayson
1 year ago

We purchased carpet for bedrooms and a family room 2 years ago. Kristen was our salesperson and couldn't have been more helpful. She's excellent and very knowledgeable. Just recently the carpet had two small bubbles develop and I contacted her. She had an installer come immediately and he did a great job. It's been 2 years and I'm hard pressed to think many carpet stores would happily get a repair done 2 years after the install. Kristen even contacted me to ask if we were satisfied and we're more than satisfied. If we ever need carpet again we'll only go to Floor Covering Brokers Carpet One and we'll not bother with the rest.

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Arthur
1 year ago

This place is so incredibly frustrating. First, our sales person was out of the office for a month and no one else was able to handle our order despite being repeat customers. Next, it took them weeks to get out to our house to take measurements. After measurements were done, and after we selected carpet, they said they'd get us on their schedule for install, which was over a month later. On the day scheduled for install, they didn't show up–no call, no show. When we called, they said they would come on another day. On that day, they dropped the carpet pad off and didn't install anything. When we called to find out why, they said that they needed further instructions from us about the areas in which the carpet would be applied. So, instead of calling us on the day they were supposed to install (and dropped off the pad), they just left because they needed further instruction. We called again. They said that they would install on another day. On that day, again, no call, no show. When we called, they said that they had to send the carpet to "binding" and would need another week to have that done. Now, we can't even get a firm answer on when our carpet will be installed and they've been holding up the rest of our construction project now for months.

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Ricky
2 years ago

Best service great sales person judi

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Jamal
2 years ago

Excellent install. Finished upstairs and our 2 level stairway in the same day.
We have a living room, multi angle hallway, bedroom, and 2 closets that they re-carpeted and re-padded.
No seams are visible, and they did a very good job tucking the stairway steps
Nice and soft to walk on.

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Trevor
2 years ago

Everyone I work with at FCB is very friendly and works hard to take care of my needs.

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Trevor
2 years ago

Sales person was great to work with. Warehouse personnel were good. Definitly go back for flooring if and when we need it.

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Pierre
2 years ago

My experience in the store was good and the installers were excellent. My complaint is that I wasn鈥檛 told that the carpet I had selected would be difficult on stairs and would show all the staples. I am not 鈥榯hrilled鈥?as I had hoped to be. For my husband and me it was an expensive decision to replace the old carpeting and I wanted to be completely happy. I like the living room and bedroom, but every time I go up and down the stairs and see all the staples I am not happy. The carpet installers told me that I should have been made aware.

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Chance
3 years ago

We were very happy with our salesperson. She led us to what we were looking for and was very knowledgeable about the products. When it came to the finishing products we needed she showed us samples that were relevant to what we were buying. I don't care for the owners of Floor Covering Brokers but at least they are smart enough to hire good people.

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Sean
3 years ago

Mike Watkins always makes sure things are done right and will go the extra mile.

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Ashleigh
3 years ago

Kim Cassady was very helpful and we love the finished product!

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Israel
3 years ago

All went well. One complaint… I picked product up at the warehouse, and it smelled like smoke!

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Ryan
3 years ago

Have been going to Floor Covering Broker for several years now and they have yet to disappoint me. Many products to choose from and great service after installation.

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Wesley
3 years ago

We had a great experience working with Kristen. She was extremely helpful and invaluable to us. Would definitely go there again.

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Patrick
3 years ago

They where very helpful and willing to help me out.

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Jamie
3 years ago

Great company easy to deal with on time and a great installation we love our new floor. We will be coming back for our bathroom project in the near future.

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Emily
3 years ago

My sales representative was Kim Cassady. She is very professional and knowledgeable about available floor products. Floor Covering Brokers has limitless samples of floor coverings for any application. Do you want carpet, wood, vinyl, linoleum, or maybe rocks? They have it and they know the qualified personal to install your selection. If you are looking for quality service and products then Floor Covering Brokers is the only choice.

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Mandi
3 years ago

Good job! I'm happy –

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Mindy
3 years ago

FLOOR CIBERING BROKERS WAS MY BEST EXPERIENCE THROUGH THE ENTIRE BUILDING PROCESS. KIM AND MICHAEL ARE THE MOST PATIENT FOLKS EVER. THEY LISTEN CLOSELY. THEY TRULLY ENDEAVOR TO UNDERSTAND YOUR VISION AND WORK HARD TO CREATE YOUR DREAM. I CAME TO THEM SEVERAL TIMES IN CRISIS MODE NEEDING JUST THE RIGHT TILE ASAP, AND THEY ALWAYS CAME THROUGH. I LOVE MY KITCHEN AND BATHROOM TILE. I highly recommend Kim and Michael at FLOOR COVERING BROKERS IN TRAVERSE CITY.

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Bridget
3 years ago

We had a complicated installation it went without a hitch. All deadlines were met which was critical as this was an emergency replacement and installation due to a flood.

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Brittani
3 years ago

Looking forward to working with them again in the Spring . . . My saleslady is a flooring expert and could not have been more helpful. And, their gigantic showroom must have the best selection of LVP north of Grand Rapids.
The installation crew was very personable and expert at laying the flooring, however I was unhappy with how they reinstalled my baseboard. The crew was obviously ready to move on to the next job and didn't take the time to do a quality job. That said, Floor Covering Brokers made it right and I'm VERY HAPPY with the overall experience and my choice.

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Shelby
3 years ago

Great service and installation!

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Avery
3 years ago

Pleasant and professional sales and installation staff. Called back to redo vinyl areas that did not stick/seal.

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Rosa
3 years ago

Great help in coordinating many rooms and areas into one feeling. Love the products and help.

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Armando
3 years ago

Easy to work with. Delivered as planned. All good and happy with our purchases.

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