Floors 4 You

Diana
1 month ago

Amazing service from the Llansamlet branch from start to finish. Mat really knew is stuff and was never pushy. My floor has now been laid and it is perfect! Thank you guys!

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Dina
2 months ago

Perfection at his best!

Anything Matt and his staff do is simple, efficient and excellent! Thank you so much for helping our family.

We will send any and all the business we can your way!

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Branden
4 months ago

Ordered and paid for 27 packs of flooring from Cross Hands Branch only to be told I could only have 10pks, would have to wait just over 3weeks to receive the rest so asked for refund and still waiting for the refund after nearly 3 weeks of waiting saying it will be paid in tomorrow. Terrible communication and lies. If I could give 0 then that鈥檚 what I would be, Avoid at All Cost!!!!!!

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Fallon
4 months ago

Shocking service from these guys manager Mat sold floor to us told him rough measurements said if we had packs left over that we could return for refund brought over the spare packs after fitting and told us we couldn't return them never order of these guy again absolutely disgraceful service feel totally ripped off

If I could leave 0 stars I would

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Shawna
1 year ago

Floor 4 You Sheldon Store is an absolute joke the staff had his cap on in the shop. Don鈥檛 lean on the pallets you might fall over He has fake pallets to resemble stock. They refused to refund my order after I tried to fit the dodgy packs. I mistakenly spent 拢650 and they won鈥檛 refund or replace I have reported the Sheldon store to trading standards.

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Edgar
1 year ago

Ordered Oak Smoked engineered wood flooring from Stourbridge branch,however what I saw in the shop and sample I was given bore no resemblance to the product I was sent.The floor I received looked like offcuts from totally different stained woods,lots of short planks and lots of very different colours.They would only agree to an exchange which was unacceptable as they had nothing suitable.The product they sold was total misrepresentation!I wished I had read reviews beforehand.Absolutely shocking company.They gave us a refund equal to half the boxes we returned and no doubt they will sell on this dreadful product at full price!Utterly disgraceful company use at your peril.

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Cheri
1 year ago

@Floors4you Eddington/kings bury road

One of the worst experience I had, avoid these people at all cost,

Rude, unprofessional, fraudulent, unfamiliar with the term customer service, dishonest and time wasters!

Stay away from this dodgy company!!!

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Deanna
1 year ago

This review relates to the service I received from the Stourbridge branch which was excellent. Sad to read the bad reviews here and not sure what branch they relate to but I can not fault the service from Stourbridge in any way. Like the other review I read for Stourbridge, we received excellent service from the guy in the store, so much so that we ordered on our first visit (not what we usually do) and booked our fitting date.
Fitting day arrived and despite a mix up on underlay, when we spoke to Dave in the shop he was brilliant and sorted it all out for us. Gary who came and fitted the new parquet flooring was a gem and has done a fabulous job. Through no fault of his own he was later arriving to our house in the morning but stayed and completed the job and left late in the evening. He made sure it was finished to the last detail and cleaned and tidied afterwards despite it being so late. Despite what the other reviews say, we have had brilliant service and will use and recommend them again!

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Carl
1 year ago

Please do not waste your time using Floors 4 you, we used Floors 4 You Llansamlet in Swansea and have had a stressful few months with them, there are many other reputable floorers in the area, they may seem cheap at first but you will get a shoddy service and cheap work. Many other floorers will price match these days so please take my advice and go somehwere else!

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Emma
1 year ago

I recently had the misfortune of dealing with this company. Only wish I had read the reviews before hand !
They are a joke , quoted us for flooring , booked in the fitters, they came out to do the job , almost finished and said you haven鈥檛 got enough flooring. I rang the shop , after a couple of phone calls between them and the fitters , told me I needed to pay for 2 more packs. I refused and said this was there error , my measurements were correct as confirmed by the fitter. I refused to pay the fitters and went straight down to the shop . Manager Ricky agreed to go halves but not until after I had lost my temper and it caused loads of stress. The bloke who I ordered from was no where to be seen. I paid for the flooring , the fitters were booked in again for Monday , they never turned up. Several phone calls to the shop where they tell you they will call back but never ever do. They eventually turned up the following day to finish it. The company are s##t. Customer service is s##t . Do not use them, unless you鈥檙e prepared to be ripped off and fobbed off .
We had other floors fitted by Tapi carpets and although it cost a bit more the service was fantastic !

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Braden
1 year ago

This company is now in liquidation. See companies house record, record number: 07748128

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Charity
1 year ago

Awful, received the wrong door bar and still waiting for it since 23rd of May. We鈥檙e now in September I鈥檝e rang the company about 30 times with them telling me they will ring me back and haven鈥檛. Also on 3 occasions they鈥檝e told me someone will be out to fit it however still nothing.

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Abbey
1 year ago

Genuinely the worst customer service I have ever experienced. From point of order until fitting, this company have behaved completely unprofessionally.

We initially ordered our flooring and underfloor heating from the Stourbridge branch. We booked a date for fitting and two days prior to the fitting the company called us to ask if they could come and re-measure to make sure everything was correct (we thought this a little strange as they had already been out to measure up and we ordered the flooring following this visit)

They came out and informed us we needed to fit the thermostats for the underfloor heating before the flooring was fitted – bearing in mind this meant channelling our the walls in our freshly decorated home in three separate rooms (it also meant we only had two days to do this)

However, the thermostats were not in stock and we had to wait until the Saturday night for these to arrive (constant phone calls of us chasing the company to see if they had arrived at the store as nobody informed us)

We then had to call out an electrician on a Sunday to fit these so the flooring could be fitted on the Monday

The flooring was fitted (badly) and they didn鈥檛 give us all the laminate we had paid for – 2 months later we still do not have this flooring

I complained to the company and they informed me the fitter would come back to rectify the issues we had, they told us a specific date and time and the fitter did not arrive, we were then told he would be another 20 mins or so and he was on his way so we told them not to bother

We renovated an entire property and dealt with a vast number of companies, Floors 4 You are without a doubt the WORST company I have ever come across in my life

Absolutely NO organisation, zero customer service skills, do not follow through with anything they promise and never return calls or even attempt to offer any compensation

A complete and utter waste of 拢3000, I have no idea how they are still in business

No wonder so many people that have already reviewed want to take them to court

Their products aren鈥檛 fit for purpose and the staff need a serious course in customer service

Avoid at all costs !

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Dexter
1 year ago

Not being one to write reviews generally, with all the bad reviews I wanted to put down my experience with the Stourbridge branch last week as I was not aware of any problems the company had.

There were 2 young lads there who couldn't have been more helpful, polite and not pushy. Walked me round the store, making suggestions. As they were so helpful, I made my decision there and then and paid for the flooring. I was also offered a verbal 15% discount off my next lot for future as a returning customer, should I choose to use them again.
The fitter was contacted while I was in the store and I was given a date and time. Gary turned up yesterday to fit and did a great job again very polite and friendly.

I couldn't have been more happy with the service and would use them again to supply and fit as DIY is not my best subject! Thanks Guys.

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Martha
1 year ago

Official they have gone bump not paying any of the staff for the previous month. It's OK the company directors are alright as they have literally opened up same day in the same locations as a new business. So they will be fine, I'm sure u will all be glad to hear that. ??????

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Todd
1 year ago

I placed an order with the Halifax store and was told it would take up to 2 weeks. No goods or contact so I called the Halifax store, no answer.

I drove down and the store was closed with a note on the door saying they were closed due to a 鈥渢echnical glitch鈥?and will reopen Monday 5th August, hmm.

Tried calling head office, no answer, no surprise there.

I will visit the store again Monday but not holding out much hope.

Out of interest, companies house shows a company name change on the 24th July!! Not sure what significance this now has but surely they can鈥檛 remain active as Directors and continue to trade without fulfilling orders?

So cross with myself that I handed over monies to them. I will pursue it and them!!

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Kellie
1 year ago

Has anyone been into the head office in Dudley

Has anyone got an update about this company ??

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Carlton
1 year ago

Company has gone belly up!!!!
If you want your stuff or money you best get into Dudley (head office) or into halesowen(only shop they own) or its gone!!

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George
1 year ago

Went to the Stockton store a couple of months ago and to be fair, the laminate floor arrived when they said it would and was collected. The advice I was given was duff… The 8 packs they quoted on the dimensions of the room was 2 packs shy so I rang them and paid over the phone for a further 2 packs to finish the job. Big mistake. After waiting an inordinate length of time I rang back, only to be told "out of stock." The guy was very rude, unhelpful and uncaring so I rang head office. Same response. After a further couple of calls was told it would be at Stockton midweek. Just to give them that bit of extra time I left it till the weekend, and drove there from Durham, a 40ish mile round trip. Low and behold. The place was closed and the shutters firmly locked. Numerous calls to head office have not been answered. DO NOT DEAL WITH THIS FIRM. READ THE REVIEWS HERE.

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Trina
1 year ago

Great Service & products were delivered the next day. Steven at the Blaydon store done me a great deal.

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Dominic
1 year ago

Stay away from this company ordered 拢200.00 of flooring from Stockton store paid cash salesperson said it would be 7 to10 days delivery then they closed the store still have no flooring tried ringing various stores and head office in Dudley no one will answer the phone still trying to find where this flooring is stay well clear of these people you have been warned.

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Elisa
1 year ago

Avoid this company at all costs
I went into the Stockton store a week ago. I placed my order and handed over 拢820 in cash. That was the biggest mistake of my life. I was told that my order would be coming in this week. But yesterday the store closed and all the goods have been removed. I have rang other stores, but they would not help. I rang Head Office, but the person answering the phone, told me that she was there on her own and to ring back the next day to speak to the area Manager. I have rang again today, but the Manager was in a "meeting". I was promised that someone would call me back, but they haven't. Other stores are not answering and Head Office won't answer the phone. I guess that they think I can afford to lose my money. Dirty scumbags thats all they are. DO NOT DEAL WITH THEM, THEY ARE THEIVES

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Zachery
1 year ago

We went into our local branch about 2 weeks ago to order a piece of lino. We found a suitbale piece and paid by credit card, only to be told that this wan't available off the shelf – it would be a "special order" – about 1 week delivery. 2 weeks later, nothing arrived so I phoned the branch again, to be told that it would be delivered Wednesday. It wasn't, so I phoned Head Office and told them of our plight. I said I wanted a full refund and the Area Manager for our region Ok'd that. Fortunately I'd recorded the conversion on my phone (for training purposes).

Went into the branch Saturday only to be told that "as it was a special order" and there were no refunds. I said that we'd been told that we *could* have a full refund and they tried to fob us off with the excuse "Head Office don't work Saturday so I can't confirm that". I played back the recording and they were apparently satisified with that and we got our refund.

What a disgusting company!

I get the impression that the branches carry either no or very little stock, only samples, so in effect, everyting becomes a non-refundable spcial order. Anyway, save yourself time and stress and just don't use them in thh first place.

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Nolan
1 year ago

The worst company I have ever had the misfortune to deal with. Our floor was fitted less than a year ago, the click board type. After a few weeks some of the boards became 'unclicked' and gaps started to appear. We complained to the store (Erdington) and they sent the fitter back who glued the offending boards back together. A few weeks after that other gaps started to appear but the boards that had been glued started to bow. We therefore have half of the kitchen with huge gaps and the other half with huge humps as now they are glued they have no way of expanding. We have phoned the store on numerous occasions to be told the manager is not there and will get back to us and we have written to the head office in Dudley, nothing, no response whatsoever. Don't waste your money go to a reputable store. We have been advised by trading standards to take them to the small claims court now

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Kristyn
1 year ago

Would never use this company ordered my floor online 2-3days delivery waited 3weeks still not delivered, they offered refund so I said ok , waited a further 3weeks still no refund, lucky I paid through PayPal so opened case against them and got my money back through PayPal

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