FloorsOnline

Trisha
8 months ago

Avoid this company, they are a con. We ordered a door in March and have not heard anything yet (middle of June now) at all about delivery. Called and emailed several times and have never received a reply. Last email we wrote was to cancel the order (as nothing is obviously being delivered) but have not heard a word. Now trying to get our money back through our credit card company. They are a scam company.

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Brock
1 year ago

This has got to be the worst company in terms of capability and customer service that I have ever encountered. I had ordered some items from their eBay shop. When they had arrived, some things were missing. I have contacted them to inform them. However, they have been argumentative and unwilling to accept that my order was not complete. It is a week since my incomplete order had arrived and they have still not resolved. Also, I don鈥檛 think they are going to resolve it. The company is clearly incompetent in managing a business or a dispatch department. Heavens forbid that customers only want their orders to be sent out correct and on time. This company thinks that you are asking for a miracle!
Avoid this company at all costs. Do not be swayed by their low prices. It will only cause you hours, days and weeks of sorting out their incompetent errors.

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Ismael
1 year ago

This was a terrible experience with Floors Online UK dot co uk, only slightly mitigated by apologies and a swift refund.

I ordered some laminate flooring and after a few hiccups with the online order – which should have alerted me to the issues that would follow – received a delivery date.
The date came and went and after several emails I was assured the item would be with me the following day. Which it wasn't. Then more apologies and eventually the whole sorry tale emerged. The item was still at the source warehouse with the shipper who, I was told, had entered the wrong date for delivery. I have had to abort the whole order and the fitter, at great inconvenience and am frustrated beyond words.

Ultimately the problem with this company, and the individual(s) behind it, is lack of attention to detail. It starts with the online portal which has different company names in the flow casting question on the security of the transaction. In my case, the assurances of delivery were evidently not based on any serious investigation of what was going on. The company tried to blame the shipper, who I could quite believe may well turn out to be the prime source of the issue, but they choose the shipper, and they chose not to invetsigate properly, so they get the 1 star review as a consequence.

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Shannon
2 years ago

DO NOT BUY FROM HERE! Terrible customer service
Ordered new interior doors on 3th January and still not arrived. Not answering their phone and now not answering emails. DO NOT BUY FROM THESE PLEASE BE CAREFUL.

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Naomi
2 years ago

Ordered new interior doors on 7th January and still not arrived. No answer to their phone number and now not answering emails. DO NOT BUY FROM THESE!

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Alyssa
5 years ago

great service, very competitive. Will use again without doubt.

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Marissa
9 years ago

By ordering my Pergo flooring online and arranging my own joiner to install, we saved a whopping 拢600 on the price quoted by a local retailer. They phoned me to clarify a few points on the order to make sure everything was right and even delivered one day early, which was fine because the builders were in installing my new kitchen. If only every supplier for our project had done so well – we would definitely recommend Floor Online and would happily do business with them again. Excellent!

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Skyler
9 years ago

I found Floors Online through the face book promo and found there service fantastic from the moment i made contact.

The quick step flooring i ordered arrived on time as stated and included the free underlay they promised.

I often visit the site for updates on flooring news and even their blog has provided some useful information.

I'm a bit of a DIY dropout and my projects tend to go wrong so the videos on installing laminate flooring were really useful for me

Will definitely be back.

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