FloorsUnlimited.com

Tatiana
1 month ago

At first, I was very pleased. The carpet was very nice and the service was also good. However, the carpet which had been laid began to buckle in several spots in the living room and down the hallway. I called the store and was told that this sometimes happens. They sent a man to come to the house and fix the problem. He came and did fix the living room, but failed to fix the hallway. I have called and gone by the store to ask that someone return to my house to fix the hallway. It has been over a year, and the buckling has become worse, and still no one has come. Was told in September that the owner, Bruce, had been notified of my problem. STILL WAITING !!!! I am very disappointed in this company's service.

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Chad
3 months ago

If I could give zero stars I would. We ordered Somerset floors through Floors Unlimited because it $1,000 more through local companies. The estimated time was a month, however in the disclosure they arent responsible for changes to the time. Turns out, somerset is behind due to covid, Unfortunate, but okay. Our issue was we needed to floors, in order to put in our kitchen. For a month, Mark, the customer service, led on saying soon or they should be going next week. It came down to crunch time and they weren't going out, so i asked about the refund policy. They can refund til shipping invoice is created. I told him a local place had the floors i wanted in stock a month ago, so i was going to contact them. Surprise! Invoice the next day. We call for the 100th time and floors will arrive Friday or at worst monday. Monday night results in a call to the shipping company and they said it was a duplicate po, so it never went. They had no idea. The go between shipping Coordinator company ended up trying to help us compared to floors unlimited. With their help, we finally go the floors a week and a half too late. Just be upfront and honest, no need to string me along for something that impacts my renovation/life. Never will we recommend or use again.

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Danny
3 months ago

I ordered 34 boxes of flooring from Floors Unlimited. Because Floors Unlimited improperly palleted the boxes, the flooring inside the boxes was unsupported and flopped around on their cross-country delivery journey from New York to California. Because of their lack of support, 13 boxes of the flooring arrived ruptured. Other boxes arrived with ends crushed and ripped. Because the boxes were ruptured, when delivered, some of the flooring was out of the boxes and on the floor of the delivery truck. I have no idea how much more flooring is missing. An entire pallet (17 boxes) on a broken and crushed pallet, flipped upside down when dropped from the lift gate during delivery. My licensed flooring contractor has stated he has no confidence in the integrity of the flooring. Even though Floors Unlimited agreed that they should replace at least some of the boxes and told me they were insured for this, they have not done so. I tried to amicably resolve this with Floors Unlimited, but I was insulted by their representative, told an unnamed supervisor (with no contact information) would review it and then, Floors Unlimited completely ignored me despite my emails asking for resolution. My licensed flooring contractor is scheduled to install in a few weeks, and it appears that Floors Unlimited will simply try to ignore their responsibility to force me to use the flooring they delivered in a damaged and defective condition without taking responsibility and replacing it.

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Francisco
7 months ago

Floors Unlimited has just been outstanding. I am installing the hardwood by myself and Marc from FU has helped me the entire way.

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Raul
7 months ago

Ordered 21 boxes of flooring. Price was really good. Delivery showed up, only 17 boxes were there. Contacted them and they sent the other 4 boxes. I had ordered about 20% extra to make sure we had plenty of extra. Well, the second shipment, two boxes were damaged (from the metal banding around the boxes). My installer made due with what they could, between the shipping damage and mis milled pieces. The other problem with the second shipment was there was 1 box from a different batch (all the other 20 boxes were from 2 batches). That box was completely full of short pieces. The installer said they see that from time to time, where someone gets done with a job, boxes all of those up and returns for refund. The installers said I should have had 3-4 boxes leftover if there weren't so many issues.

I again contacted them and was told they by someone that he would file a claim with the shipper. I checked back a couple weeks later and was told it could take up to 60 days. I have never been responded to since that point (April of last year). I have sent numerous messages and contacted via chat (they told me I would get a call or e-mail) and no one has ever responded in now 17 months. At minimum, I should have been refunded for 2 boxes of damaged wood, but realistically 3 due to the short piece box. The only reason I am giving 2 stars is that the price was good. I will never do business with them again, though.

Buyer beware!

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Carlton
8 months ago

Great to work with..Took care of me

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Aaron
8 months ago

Excellent and prompt service.

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Hunter
8 months ago

My Husband was reluctant to purchase flooring online, many local stores wouldn't even help us during the Covid 19 pandemic… so we googled the flooring we were interested in and visited FloorsUnlimited.com. We were shocked at the service, and the pricing!! We saved THOUSANDS on a very top of the line product, Lauzon Hardwood, and the delivery process was super easy and fast!!! We will be using and recommending them ALOT!

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Rhiannon
8 months ago

I ordered $2,300 worth of flooring on 5-18-20. My card was processed and I received an order confirmation. The website said most orders ship 24-48 hours by can take 5-7 days. Today I contacted Marc Henderson an asked status of my order. He advised order was back-ordered and could/would not provide a firm delivery date when requested. I then requested shy he had not advised of back-order and why was my card charged the full amount when they did not have stock. Marc then on his own cancelled my order and told me to check back at the end of June and I could place my order again it they had stock. BUT, floors are on a first come first serve basis and I'd have to get lucky to get it. BUT I already had a back-order that would have put me first in line if Marc had not cancelled it.

Now, I contact Marc and asked why order was cancelled and to give me a potential delivery date and asked if re-instating my order would have benefit. Marc then directed me to review his website for terms and conditions that allowed them to charge my card in full and then not deliver product as promised. I reviewed the site, could not find any language like that and advised Marc as such, he then cancelled my online account and when I questioned why I could not access my account, Marc block the entire website from my access. Seriously within 10 minutes of my e-mail request for a link to the T&C website, Marc cancelled my online account at FloorsUnlimited and then when questioned about that he cancelled any access to the site. I get this now;

Forbidden
You don't have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Why would Marc Hederson do this to a paying customer that questioned a valid order that was never delivered as promised. Don't walk away from this company – RUUUUUNNNNN.

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Angelo
8 months ago

I ordered $2,300 worth of flooring on 5-18-20. My card was processed and I received an order confirmation. The website said most orders ship 24-48 hours by can take 5-7 days. Today I contacted the only Customer service rep (he identified himself as CS Rep in his e-mail to me) an asked status of my order. He advised order was back-ordered and could/would not provide a firm delivery date when requested. I then requested shy he had not advised of back-order and why was my card charged the full amount when they did not have stock. He then on his own cancelled my order and told me to check back at the end of June and I could place my order again it they had stock. BUT, floors are on a first come first serve basis and I'd have to get lucky to get it. BUT I already had a back-order that would have put me first in line if he had not cancelled it.

Now, I contact the only CS rep and asked why order was cancelled and to give me a potential delivery date and asked if re-instating my order would have benefit. He then directed me to review his website for terms and conditions that allowed them to charge my card in full and then not deliver product as promised. I reviewed the site, could not find any language like that and advised him as such, he then cancelled my online account and when I questioned why I could not access my account, He blocked the entire website from my access. Seriously within 10 minutes of my e-mail request for a link to the T&C website, he cancelled my online account at FloorsUnlimited and then when questioned about that he cancelled any access to the site. I get this now;

Forbidden
You don't have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Why would the only "Customer Service" employee do this to a paying customer that questioned a valid order that was never delivered as promised. Don't walk away from this company – RUUUUUNNNNN.

Added 6-8-20.
Let me say that after posting my original review with the customer service names spelled out he complained to trust pilot about violating their policies putting identifiable information in my review. Therefore I had to edit the review to remove his name and when he replied look at what he did, the exact same thing he complained about my review. My email address is matt @ shanserv.com please email me and I will be happy to send you the entire email chain between this customer service rep and myself and you can read for yourself the lies and misrepresentations of facts to know you do not want to do business with this one person operation. This is a review about this vendor's capabilities and honesty both are objectionable in my opinion with my business dealings with them that is the truth. Please email me at read for yourself before you send this business $1. I have not received a refund – I had to contact my credit card vendor and request a charge back. I will be happy to supply you with that email exchange as well to further prove the dishonest dealings of this business.

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Kelley
1 year ago

Great service, great prices, and great customer service. I placed my order for some vinyl flooring and the shipment arrived as scheduled. Dealing with Marc was a pleasure and I did not have to worry about not getting a hold of him. Marc always replied promptly and answered all my questions. Having this type of customer support is one of the biggest benefits when dealing with Floors Unlimited as well as some of the best prices. Will definitely purchase from them again and I will highly recommend them. A great company to deal with.

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Saul
1 year ago

Ordered 1200 SF of wood flooring +adhesive. Marc and hi crew were great, provided accurate advice and paid 25% less than the same exact product at Lowe's. Customer service responded to both emails and calls, and I'll be a customer for my next house as well.
Do yourself a favor and give these guys a go!

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Gretchen
1 year ago

Marc Henderson has been very responsive and patient to all of my questions and concerns, offering info above and beyond the basics.

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Dorothy
1 year ago

Marc Henderson is a true asset to FloorsUnlimited.com!!! I have had the pleasure of speaking with him several times on the phone, with in regards to questions about my purchases. He is beyond helpful, knowledgeable and is an extremely kind individual. He is the main reason I chose to order my flooring from Floors Unlimited, versus other companies online. Thank you, Marc!!! Your company will forever have my business!!!!

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Sheena
1 year ago

Ordered oak unfinished flooring on June 20th and my payment was processed same day. On June 27th I got an email saying my order was cancelled with no explanation. I still have not received any refund for my order. This is very wrong and unethical. Why would they take my money if they were not going to ship my order. I went to their website and posted a negative review and guess what? It miraculously
disappeared. Buyer beware!

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Stewart
1 year ago

After the horror stories one reads in the reviews of various on line companies, damaged merchandise, delayed deliveries, failure to correct errors, etc., I was reluctant to make such a major purchase from a "virtual" company. I much prefer to do business locally. However, the flooring I coveted was not available locally so I scoured the internet looking for it. Marc from Floorsunlimited.com was able to locate the flooring, determine that it was in stock and available for immediate shipment and offer me an unbeatable price. Ten days later, my flooring is safely in my garage awaiting installation. It was a flawless transaction from first contact to delivery. I couldn't be more pleased! Thank you, Marc…

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Dan
1 year ago

They deliver samples to your house to see it with you furniture and wall colors. Their employees are professional and very kind!! Truly awesome service!!!!

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Gabriel
1 year ago

Finding this company on the internet turned out to be a real gift. I had an emergency where I needed a specific hardwood floor and no one was able to find it. I spoke to 10 different suppliers and no one could find the floor in a timely manner. Then by accident I located this company on the internet. Mark their representative immediately located the flooring that no one else could find on the other side of the country.i was very leery dealing with a company on the internet but checked their references most of which were good. After speaking with mark one last time he made me feel comfortable enough that I placed the order.he promised quick delivery and it all worked out. Great experience. This is a real company . Mark it鈥檚 contact person really cared and worked miracles. I encourage any new customer to do their due diligence anytime you order large orders over the internet but be assured this is a real business who for me delivered as promised.

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Patrick
1 year ago

I want to begin by letting you know that I posted a review on the Floors unlimited web site, but they never posted it. Of course, why would they, it was a horrible review. We ordered a house full of flooring back in March. 3/3 to be exact. We were told a week to 10 days. I moved my schedule around based on when they told me it would be delivered to the warehouse (beware the free shipping does not necessarily mean to your door). I called the facility and they told me they had not received any info on that delivery. back to FU (floors unlimited) they said it wasn't their issue it was the freight companies fault. Even with tracking #'s they couldn't find flooring. Because I wasn't getting anywhere with FU I contacted the flooring manufacturer finally getting some resolve. Got the flooring on 3/19. Certainly not the 7-10 days that I was told. And each time I called the FU rep, he said he would check with shipping. Now on to the matter of the stair nosing that I ordered. I called the rep from FU and was told that it would be sent separately via Fedex. OK I thought it would have already been there, but I asked him to check any way. His response, I'll check with shipping and send you tracking ( apparently his standard response). Fast forward to 4/12 (more than a month later) still no nosing. I write to The rep, because calling doesn't seem to be working and he writes "Looks like they sent them out weeks ago but the tracking just stop. I'm having more sent out now. I will have tracking shortly"
Now May 17. I have called repeatedly, asked where the nosing is same story. Last conversation I had with The rep 2 weeks ago when he once again said he would check with shipping didn't go well. I asked for shipping phone number and told him because he couldn't do his job I would do it for him. He refused and told me he'd refund me.
At the time I thought that would be best, but after a week and still no refund and of course no floor nosing, I wrote to them to request that they just send it out that I didn't want the refund. Absolute worst experience with any company I have ever dealt with. There is no follow up, no recourse and they still haven't done what they were supposed to do. And of course I still don't have my floor nosing!!!

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Marcos
1 year ago

The company is a fraud.

Their web site promises 'free shipping' on all products. But when you try to order there is no way to specify free shipping.

I placed an order for a piece of trim to finish a floor (material originally purchased at Floors Unlimited) and ended up with $399 shipping. Upon realizing the error I contacted the FloorsUnlimited support person and he said that he would fix it.

He lied. He didn't do anything.

The charged ended up on my credit card so now I have to go through the process of disputing the charge.

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My response to floors unlimited response

1) My mistake, I was charged $299 not $399 for shipping. I was charged curbside delivery for a UPS delivery of two 6' pieces of stair nose. They charged me for bulk shipping rather than for shipping an accessory.

2) I did call in and talked to them twice. I was told they would fix it and did not. In other words the main point of the review was accurate.

I agree with other reviewers comment that the company should spend more time resolving issues than attacking negative reviews.

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Alisa
2 years ago

Simple to use site, great prices and they order was on time. What more could I ask for!??

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Amy
2 years ago

These guys deliver! Team behind the brand follow through and have the experience and track record in the business and industry that makes the difference.

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Dennis
2 years ago

Great people to work with

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Frances
2 years ago

Marc was exceptionally helpful. I was looking for a specific type of flooring. Even though my order would be relatively small, he spent a great deal of time helping me locate the flooring I needed. Excellent customer service!!!

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Savanna
2 years ago

A truly great online shopping experience. Quick responses to questions and fast turn around on delivery. Oh and my floors are BEAUTIFUL !!

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