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Unfortunately, neither happened. The account was automatically renewed, the funds were taken from my account and of course, no email invoice was sent. Being a smaller business owner, I always give small businesses the benefit of the doubt and seek to find a resolution before leaving reviews.
In this case, my initial email was ignored. However, I did get a reply to my second email, which essentially went into great detail with bold sections, underlined sections and even highlighted sections, about how I ticked a box and therefore would not be eligible for a refund. Though in their defense, they did end on a positive copy and pasted note: "We hope you will reactivate your subscription".
Clearly the team at FollowAdder has little experience with customer service, which in this day and age is the lifeblood of a business. In hindsight, it's not surprising, as the very service they offer is to be disingenuous and build an audience without engagement, hoping that the account numbers mean more than connections. A theory that has long since been debunked.
This approach to numbers over connections has been mirrored in how they treat customers. As a result, I would say their days in business are numbered. If you're unsure whether to sign up with them, then I would strongly suggest you look elsewhere. Or better still, build an audience with real connections because after all, we are humans, not machines.
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Support is very very bad.
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Using Followadder never worked as it was meant to from day 1. Within a couple of weeks of having it, the automation went from adding/removing about a dozen people per day (which you're then meant to scale up gradually to hundreds), to being able to add/remove no more than 1 person which is absolutely pointless and a waste of $75.
I had far better results using Instagram manually, despite not having much time to keep up with it (which was the reason for signing up).
Instagram now seems to recognise Followadder as being untrustworthy and block it's users (just search online and you'll find lots of people having the same/similar problems), so it is now completely useless.
I know Instagram are clamping down, and I'd be more understanding if there was a decent level of support, but all emails were responded to with generic reply's which were never helpful to my situation, and they never answered my questions. I also requested a partial refund as Followadder never worked as it should and my account grew less in the time I had my subscription than it ever had before, due to getting my Instagram account blocked on a few occasions (while I was adding/removing 1 follower per day!!). They didn't even acknowledge my request.
I also just logged on to my account to find they've ended my subscription 2 weeks before it's even ended. Glad to be finally done with them.
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The second account I paid for wouldn't even work- it would say the password was incorrect when it wasn't.
Followadder now won't refund my $75USD because they "don't do refunds on renewal subscriptions" even though they can no longer actually provide the service I paid for.
Don't use FollowAdder if you want to keep your Instagram account active, and if you don't want to be ripped off.
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STAY AWAYYYY! I will be positing this review everywhere. DON'T USE THEM!
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The software is overly complicated and the customer service horrible. They will sneakily auto renewal and bill you and not refund. They don鈥檛 even send a notice before the renewal. Subsequent mails of me wanting clarification and giving feedback were ignored.
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The software itself is ineffective and poorly produced resulting in computer issues (slowing down OS etc).
Avoid!!
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But i have decided to not use and cacelled my subcription in 7 days money back guarantee period. Mailed them several times and created support ticket about it.So far no messages. I hope they did not trcik me.
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When you cancel the subscription on their website, they do not cancel the actual payment agreement on Paypal, but they do cancel your service with them instantly. This means that the "service" you just paid for, will no longer be available, but they will not refund the payment.
Watch out – this is a huge scam!