Foot Locker EU

Quite possibly the worst online shopping experience ever.
I ordered 2 pair of shoes, and they got shipped quickly.
However I only received one pair and it was in the wrong size, despite the shop charging for both shoes.

Tried to contact customer support, but they only have an online form or a phone number.
After 3-4 days waiting for a reply to the online form, I called them, I spent 7 hours in que, each time being disconnected after 60 min, reason given that no agents are available.

Ive now returned the wrong sized shoes to a physical store and bought same type of shoes there, and have had the money refunded for the missing pair.

Trash site,rip off !