Fotokoch.de

Extremely poor customer service. Not responding on emails.
Waiting 22 days for my parcel and still don't get it. Useless live chat with no english language support ( which is required for international business ).
Not recommend!

I placed an order for two items and heard nothing for 12 days. After repeated emails to customer support I still heard nothing. Today I get a shipment notification that only 1 item is being sent. I checked the invoice on their website and it says only 1 item was ordered and paid for, contradicting the email invoice I originally have showing two items. This company is unpleasant to deal with, slow, inept, and not trustworthy. I would recommend any other company instead.

edit: Order #122492. Maybe also reply to my dozen support emails that are still unanswered before focusing on your online reviews. It's unacceptable that a customer invoice/receipt would be edited, without notification, by the merchant to reflect the order and payment of only 1 item when originally 2 were ordered and paid for. That should be an immutable legal reflection of the sale.

Sensible packaging.

perfect, fast and accurate shipping

I ordered a Tokina 12-24mm lens for my Nikon D7100, which was about 150 Euro cheaper at Fotokoch.de, than in the Danish shops. The purchase was very pleasent and it took about 4 days for my lens to arrive. The price was really good and also the informative emails after my purchase. My only regret is that the site isn't available in English, since my German isn't all that good. But definitely a shop I will be using again when buying equipment for my camera. 🙂

Very nice company and kind people to do business with. Despite my part was not in stock, they kept me posted every week or so about the status.
Will definitely do business again! I highly recommend fotokoch.de

I bought a camera from this German company to my address in Spain. The contact and delivery messages along the way was easily translated with Google Translate and were helpful. The delivery was swift and uncomplicated.
I can with out a doubt recommend them!

Very good and fast response for the purchases and sending to the customer! Good and clear during communication with customer. I'm sure that will come again to this store.

Every thing was after plan. Nice product og good service. Excellent communication

The package arrived save and sound and the whole time I could follow where it was.

One of the best e-shops for photo equipment. I found the metz Ringblitz 15 ms-1 at the best price on the web. Perfect and very fast service (order to Greece and although that my items weren't in stock, were delivered in a week). My only complain is that site appears only in German language and it was very difficult to find what I want and order it. Hope to change it in the future!

Google Translate:
Einer der besten E-Shops f眉r Foto-Ausr眉stung. Ich fand das Ringblitz Metz 15 MS-1 in den besten Preis im Internet. Perfekter Service und sehr schnell (um Griechenland und zwar, dass mein Artikel nicht auf Lager waren, wurden in einer Woche geliefert). Meine einzige Beschwerde ist, dass vor Ort erscheint nur in deutscher Sprache und es war sehr schwer zu finden, was ich will und bestelle es. Ich hoffe, es sich in Zukunft 盲ndern!

We have finally received our order of filters and Adaptor ring placed in August. Dispite the long wait we feel well treated as we all along were kept informed of the order's progress. The long wait was due to the manufacturer and not Foto Koch.

Zmaj, Odense-Danmark

New order: sigma 35mm 1.4 art + Manfrotto Pro Halfter Plus 40 delivered very fast, got it within 3 days. Perfect.

Good prices, fast delivery, very well packing. I am very happy with the service and would buy again.

I ordered the D7000 which was not available in The Netherlands. Price was good, very fast delivery of less then 1 week for abroad delivery, which is outstanding.
Fotokoch updated me regularly about the delivery.

I'm very pleased with the overall service of fotokoch.de

Got my camera lens to Finland with no problems. Paid with Paypal, the goods were shipped without delay and I got what I ordered. Would definitely shop again.

Alles bisherigen Bestellungen (6) haben zum gew眉nschten Ergebnis gef眉hrt. 🙂

Ich habe wiederholt bei Fotokoch bestellt, weil ich hier selbst Dinge finde, von denen ich nicht mal wusste, dass es sie gibt. Zuerst habe ich per Nachnahme bezahlt, mittlerweile mit Kreditkarte. Die Lieferung war immer prompt und in gewohnter DHL-Qualit盲t. Hatte auch mal ne Frage und habe sofort einen Servicemitarbeiter am Telefon. Im Newsletter werden t盲glich sehr gute Preisangebote f眉r verschiedene Interessen angeboten. Die Website ist sehr kompetent strukturiert, und die Lieferbarkeit der Produkte wird un眉bersehbar angezeigt. Wenn nur alle Webshops so zuverl盲ssig und seri枚s w盲ren.

Habe bei fotokoch schon einige Artikel bestellt.
Bei nachfragen kompedent und kundenfreundlich.
Lieferzeiten wurden stehts eingehalten.

Schnelle und gute Abwicklung

German photo discounter located in D眉sseldorf