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They will hold your money hostage and charge you through the roof for cancellation fees. Avoid like the plague.
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The response is simply not what happened–when we booked with Gate 1 we were under the impression they were handling everything–they are the ones that took all of our money–we never were told to talk to the insurance people or the airline-when I used AAA several years and had a problem, AAA dealt with the insurance company and we got 100% refund. Just read all of the reviews on this terrible Gate 1–wish I had before using them, but our daughter had good luck with them because lucky for her nothing went wrong. If you have to get a high priced lawyer to book with a travel agent and take out insurance that has all kinds of fine print that is never discussed with the customer–that tells you to move quickly on to another travel agency–and please read their reviews before booking–but whatever you do remember to AVOID GATE 1 just like you would COVID-19 and enjoy yourself! Life is too short to deal with people like Gate 1!!!!!!
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I will use them exclusively in the future.
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I would have no reservation to recommend G1 and we definitely be using them again (as soon as the economy gets rolling again after COVID).
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Where Gate 1 Travel falls short is service, it is a hit or miss on the local tour guides. Some are excellent if you've never traveled, and others are okay. You have to speak up if you don't like music constantly being played on the buses. Some of the guides tend to play while you go to one destination after the next. Single travelers, you will typically get the worst hotel rooms, sorry to say, and on many occasions. They don't help with visa's. You are on your own with that. I buy travel insurance, but buyer beware and read the fine print because it is not cancel for any reason. Make sure you can go on the trip since their cancellation policy is horrible, especially for airfare. Last leaving a country, they place you on crazy early flights where you depart from the hotel 1 AM to 4 AM to get to the airport. They do not inform you of later flights to avoid this horrible inconvenience since they look to save on bring most to the airport at the same time. In short, they pretend they care; however, if something terrible happens and the local tour manager cannot help you, you are on your own. Gate 1 travel as a company does not give a crap about you as a customer.
Booking trips customer service is not that great. You can never get the same booking agent even though they tell you, you can call them for all your bookings. Airport pick-up if your flight is delayed or you arrive late at night you are on your own, and they'll give you a voucher to use on the next trip instead of giving you back your money. You have to tip all the local tour guides they have on the tour, and it can add up to a pretty sum by the time your finish. Buses you use the whole trip are typically clean thanks to some of the bus drivers and others not so much. They are good at supplying water in countries where you cannot drink it from the tap.
On the coronavirus, they only supplied vouchers to use on a later trip zero refunds no matter what and they are not available by phone. They don't care what your financial situation is and even with the purchase of the best insurance, you have pages to read through just to say sorry what's happening is not covered.
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We had only travelled outside the country one other time to adopt and everything was handled by the agency so we did not know what it entailed and I relied on Gate One Travel for assistance. BIG MISTAKE!
It was early June when I first contacted them to make arrangements potentially for a trip later in August. My major concern was getting things prepared and getting visas on time. The lady I first spoke to put me on hold to check if this was possible. She came back on the phone and informed me it only takes a few weeks for a visa, recommended they like to use Gen Visa, and we would be fine. She then asked If I would like to purchase additional insurance just in case something happened and we were notable to make the flight. I agreed to the insurance, paid the $600 cost to start and informed I could pay the rest to help keep things moving along.
I paid the additional money and then everything fell apart. When months later I spoke with another person I was told that they don't have anyone at the company they could checks visa times with so the first lady flat out put me on hold and then lied to me.
I also later found out after losing over $4000 that the insurance I was given was a third party insurance that covers illness. Believe me, the day the plane left without us I was very sick to my stomach and dealing with dangerously high blood pressure from being out all that money. I later found out that they have a different insurance through their company which they quote as a Travel Protection Plan-Cancel For any Reason for only $69.00.
Also found out too late that you get a discount if you take the time to mail them a check rather than paying immediately by credit card. Once you pay in full you are locked in and CANNOT cancel or make any changes.
I do not know why the visa place they recommended (Gen Visa) as having no problems with the timeframe took nine weeks to process visas when I hear it is usually significantly shorter. We were notified the day after the flight departed that the visas were ready.
My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more expensive third party insurance when their Travel Protection Plan-Cancel For Any Reason was cheaper and covers what was my original main concern? 3) Why was I not informed that since I have such concerns I should NOT pay in full thus locking out any potential ability to change?
I could better handle having to absorbed a $600 starting cost, changed dates and still letting my adopted daughter see where she came from and learn about her culture. On advice from a Gate One representative I am now out over $4000 and it will probably be another decade before saving enough money to attempt this trip again for my daughter.
All this because Gate One seems to only be concerned about getting the money, lying and not actually caring for the customers. I also did not appreciate when they contacted me to say since I missed the flight they were giving up the rest of the trip reservations and was their anything else they could help me book for any other travel destinations. Talk about adding insult to injury.
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We had only travelled outside the country one other time to adopt and everything was handled by the agency so we did not know what it entailed and I relied on Gate One Travel for assistance. BIG MISTAKE!
It was early June when I first contacted them to make arrangements potentially for a trip later in August. My major concern was getting things prepared and getting visas on time. The lady I first spoke to put me on hold to check if this was possible. She came back on the phone and informed me it only takes a few weeks for a visa, recommended they like to use Gen Visa, and we would be fine. She then asked If I would like to purchase additional insurance just in case something happened and we were notable to make the flight. I agreed to the insurance, paid the $600 cost to start and informed I could pay the rest to help keep things moving along.
I paid the additional money and then everything fell apart. When months later I spoke with another person I was told that they don't have anyone at the company they could checks visa times with so the first lady flat out put me on hold and then lied to me.
I also later found out after losing over $4000 that the insurance I was given was a third party insurance that covers illness. Believe me, the day the plane left without us I was very sick to my stomach and dealing with dangerously high blood pressure from being out all that money. I later found out that they have a different insurance through their company which they quote as a Travel Protection Plan-Cancel For any Reason for only $69.00.
Also found out too late that you get a discount if you take the time to mail them a check rather than paying immediately by credit card. Once you pay in full you are locked in and CANNOT cancel or make any changes.
I do not know why the visa place they recommended (Gen Visa) as having no problems with the timeframe took nine weeks to process visas when I hear it is usually significantly shorter. We were notified the day after the flight departed that the visas were ready.
My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more expensive third party insurance when their Travel Protection Plan-Cancel For Any Reason was cheaper and covers what was my original main concern? 3) Why was I not informed that since I have such concerns I should NOT pay in full thus locking out any potential ability to change?
I could better handle having to absorbed a $600 starting cost, changed dates and still letting my adopted daughter see where she came from and learn about her culture. On advice from a Gate One representative I am now out over $4000 and it will probably be another decade before saving enough money to attempt this trip again for my daughter.
All this because Gate One seems to only be concerned about getting the money, lying and not actually caring for the customers. I also did not appreciate when they contacted me to say since I missed the flight they were giving up the rest of the trip reservations and was their anything else they could help me book for any other travel destinations. Talk about adding insult to injury.
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I recently returned from a trip to Lima, Cusco and Machu Picchu with my stepmom. I'm 31 and my stepmom is 56. My dad purchased this "girls trip" for us as a gift. I had not done group travel before this trip, let alone a group travel of ages ranging from my age to older than my stepmom's. I truly have no words to describe the enjoyment, genuine and exploratory week we had with Americo Romaineville in Peru. He is an excellent example of the education and sincerity that goes into your trip's, and a great example of the strong character of the Peruvian people. Every detail of our trip was organized down to the "t," and my stepmom and I, being two solo female travelers, truly never felt worried about a thing, or that any loose end was missing. The mixture of experiences we had throughout the week, from learning about the Incan culture, exploring and listening to the mysteries of Machu Picchu and Saqsayhuman, and listening to Americo's "behind the scenes" and genuine stories, history and facts about the country and region left me in awe. I started this post saying I was 31 and had never done group travel before because I was a believer that "doing it alone" was best. I enjoyed doing all of my homework and putting the pieces of my trips together myself in the past. However after this trip I can firmly say, if every guide is like Americo Romaineville, group travel is the way to go. I learned history and context of Peru that would have been impossible on my own, and made a true "second family" I will remember forever. On the last night together, a member in our group gave a speech thanking Americo for everything he did for us. From juggling a large group with varying personalities, to making sure every detail was taken care of, he stopped at nothing, and made our experience in Peru one I will hold dearly in my heart forever. Thank you Americo and Gate 1 Travel!
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My husband and I and two of our friends recently returned from a trip to Morocco. We generally do not do guided tours, but when we saw the deal Gate 1 Travel was offering, we pounced on it. I will say, however, we were a little skeptical going through a travel agency we've never used before, but what's life without a little risk?
I found the booking process to be simple and straight forward. They are upfront about what they are responsible for, what they are not, and what you are responsible for. I read the disclaimers front and back and they were very thorough. They mention that they are not responsible for any flight changes (as the airlines operate independently), what type of transportation they will use (and if you bother to look at a map, you should know approximately how long it will take to get from one point to another if you're going to multiple cities), etc.
Like I mentioned earlier, we had a great experience. A representative met us at the airport on time, the drive to the first city (meeting point) was smooth and uneventful, and the hotel was as promised. There, we met the other travelers and our tour guide at the orientation. Throughout our 13-day, 6 city tour, our tour manager (Ben), proved to be top-notch. He was very knowledgeable, personable, protective, and you could tell from the get-go that he was passionate about his job and he also loved his country. Ben made an impression on us and he had a direct impact on our experience in Morocco. We cannot say enough good things about Ben!
As for the other aspects of the trip (lodging, transportation, etc.), Gate 1 Travel delivered everything they promised. We stayed at the hotels that were on the itinerary, all the meals listed were served, and the tour bus was clean and comfortable. We all felt we got our bang for the buck and then some! We would definitely travel with Gate 1 in a heartbeat.
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We had previously traveled with Gate 1 and it was a quite favorable and memorable trip!
I can't say the same for this trip. The country is very scenic and the people very nice and friendly. The tour manager Kevin, even with his bad jokes, was good. The numerous cities and towns were rather interesting.
However, I didn't realize that when we signed up for this trip … it would be ONE long boring bus excursion. I'll say we spent an average of 3-4 hrs per day on the bus. Boring!!! Boring!!!
We would stop in small little towns for some hurried sightseeing, meals and bathroom breaks. Plus we were advised we COULD NOT use the onboard bus bathroom. Wazup with that???
There is NOTHING mentioned in the Gate 1 travel literature that says this was going to be a very long and boring bus trip. Granted we covered a lot of territory, but I DID NOT intend on a spending 3 to 4 hours per day on a bus!!! This should be pointed out in the Gate 1 Travel literature.
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Unlikely the flights were booked right away when I payed for the trip.
Reply to Gate 1 reply:
We booked the deal with direct flights guaranteed as part of the deal, payed in full right away. Direct flights were changed to connecting. Gate 1 didn鈥檛 leave up to the promise.
Anyway, I do not want to argue. My rating will not change
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