"All bets on the Asian Handicap In-Play/Live market are settled according to the score-line for the remainder of the game/half after the bet has been struck, e.g. any goals prior to the bet being placed are ignored for settlement purposes." (STANDARD AH RULES ACROSS MOST ONLINE BETTING SITES)
Gatobet dont show the scoreline at which bets are placed inplay on your betslip/history. Having placed 5/6 bets, that in my opinion I believed had been settled incorrectly, I did the above chat to clarify the rules before using these markets again.
Following my chat, I went on using the site on a mixture of markets including Asian handicap, again throughout this time there were bets placed inplay which I believe should have been settled differently.
After being upgraded to a VIP, I went on to query some of my bets with their vip team & asked for clarification on their inplay rules for Asian handicap, I also advised the rules I was directed to stating the above.
I received a response relating to my queried bets & was told the following:- 'As well please note that no score resets to zero unless clearly stated which in this case it was not.'
This statement went against what was stated in their written rules, so I responded asking for clarification from the sports provider, which rules were correct 'DOES OR DOESN'T THE SCORELINE RESET FOR INPLAY ASIAN HANDICAPS?'
I received the following shortly after:-
'Please disregard the part mentioned on our last email sent in regards to what was mentioned of score resetting. It was related to the general score of the match & is not related to the Market of which you were asking in question to the bet placed.
In regards to the Betting Rule for Football of Asian Handicap In-Play/Live it is the same rule on our site and the sister site from which the link was provided by one of our agents. You can find it available at any time on the bottom part of our main page of the site.'
So, at this point, I am back to being told that the original statement at the top of this review was correct for Gatobet Inplay Asian.
I foolishly used these markets over this period, some working, some not.
Finally, I began comparing odds from inplay games on gatobet, to Bet365 (who I know run their Asian markets under standard rules of resetting the scorelines), I sent screenshots from both sites showing that gatobet DO NOT reset their scoreline as their written rules stated.
I sent an email including screenshots from both sites showing the same markets & their differences e.g. Bet365 offered AH 0 (=dnb inplay) at odds 1.75, Gatobet offered same game +1 AH at odds +1.75.
3 days later, I receive an email from the Support Manager, admitting their platform was NOT operating by their written rules on their site that Id been supplied with. I had 5 bets reimbursed stating they'd been settled incorrectly before. But they didn't confirm why they were now settled right (e.g. Breakdown of scoreline at time of placing, final result, etc).
I therefore responded, stating that following these failings as a betting provider, & me being supplied with incorrect & misleading information, that bets placed on the Asian Handicap markets, up to the date of the email admitting their failings were to have their stakes returned in FULL back to my account.
Following my evidence etc, Gatobet have CHANGED THEIR WRITTEN BETTING RULES ACROSS ALL SITES TO NOW STATE:-
"All bets on the Asian Handicap In-Play/Live market are settled according to the scoreline for the entire game. This includes goals scored before and after the bet has been placed"
It has now been 6 days, I've received NO update or resolution for these failings or my returned stakes worth 拢1000s