Geekbuing


 http://geekbuing.com
Diego
3 months ago

Excellent and very fast after sale service!!!

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Maritza
5 months ago

I contacted the customer service and they reply in just 1 minute, the service was very good! I needed to know how many time take my package to be shipped, and they told me in just a minute.

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Demetrius
6 months ago

Good store, fast reply and assitance, quick send

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Sheila
6 months ago

Very happy with the product Fiido L2 and the whole buying experience with timely support received. Waited bit long due to delivery from Hongkong. Strongly recommend that bike for anyone want an always in car electrical assistant bike.

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Rocky
7 months ago

I ordered an item as it was reported to be available in Poland and the item was going to be shipped in 1-5 days (delivery address was in Poland too). After waiting for a few days without an update, I decided to write to the customer service and they told me that the item is currently unavailable and I have to wait for the new stock, without providing a specific date. In the meantime, on their website, the item is still currently marked as available. Why do the mark an item as available if it's not true? I asked for a refund and they told me that I have to wait for 7-15 days, why do I have to wait for so long if they never shipped this item? I will keep you updated on the progress of this horrible service.

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Brian
8 months ago

I purchased 3 e-bykes for over 1200鈧? one of them arrived with a smashed headlight.
I reported Geekbuying with photo and requested for a spare part but they didn't reply to my request.
I think that a 15鈧?replacement will be not so much of effort.. disappointed.

Ho acquistato 3 e-byke per oltre 1200鈧? una 猫 arrivata con un fanale distrutto.
Ho riportato a Geekbuying con foto richiedendo un pezzo di ricambio ma non hanno nemmeno risposto.
Penso che 15鈧?potevano anche spenderli visti gli importi… deluso.

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Margaret
10 months ago

Top customer service!!
I placed an order nr 5174226 and had some questions in regards. Promptly replying, very professional and actually giving practical and satisfying solutions to my queries.
Highly recommended

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Darlene
11 months ago

Second to none customer service who went out of there way to help me out when choosing my new scooter. I was recommended to use Geekbuying and i highly recommend them myself

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Nathanael
11 months ago

Excellent support. Excellent prices. Fast shipping. I recommend the store.

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Ciera
11 months ago

Ordrer Nr 5144312
Hello,
I would like to thank Geekbuying for the good quality of service !
Quick replies to all my questions !
Excellent prices !
I recommend it to everyone !

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Katelyn
1 year ago

#TR1022647283
I thought my order was lost, because there was not any status change at tracking sites from one week after the order was shipped. When I asked to find out what happens to my order, I received a quick response from the service tracking staff.After two months my order finally arrived.In conclusion: the ordered item is as expected, and the service very good and friendly, despite the fact that I complained during New Year holidays time. many thanks

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Daisy
2 years ago

Service03: excellent service! Thank you in helping me to solve a delivery address issue.

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Allan
2 years ago

My Nightmare with Geekbuying.

Everything is fine when you place an order, everyone is friendly and kind. The problems start when you want to return an item and you want to refund. I bought a Xiaomi mi 8 6GB/128GB and paid a total of 449.66 euros. The phone was faulty advertised as Global version. Two weeks after I placed my order I received my phone. It was into a used box, full of fingerprints, dust, and marks on the bottom of the box.

I said to my self, OK it seems that you got scammed. The phone seemed like new, I have to say. When I tried to install an update the phone got bricked and I realized that it was a Chinese version with a Global ROM installed. So I told them that I want to return the phone. They gave me an address to Poland so I had to pay 15 euros plus.

They told me that I have to options to refund or to send me a new phone. I said that I want to refund. They said that my total is 404 euros, but my total was 449.66. Today they said to me that my total is 414 euros, and they will refund with Paypal. I told them that I don't have Paypal, and I send them the money with Western Union. In Greece we have capital controls (CC) so I can't open a bank account.

Obviously they still want to make a profit. They don't respect the client and their only aim is to make a profit at any cost. The item you buy is different from the item you receive.

It's unacceptable to receive an item into an unsealed and used box. Other reselers inform you that you receive a Chinese phone with a Global ROM and also provide instructions on how to flash your phone. Geekbuying does not do that, but from the very beginning tries to fool you. I can't believe that they don't see that my total is 449.66 euros and every time they give me a different number. Obviously they bargaining but I am not going to accept that.

If they don't give me back a full refund I will have to file a complain to the European Authorities since the phone was sent to me from a Company in Holland and was returned to a Company in Poland. Then I will have to take legal actions in order to take my money back. Geekbuying is a big NO NO and don't get fulled by the positive reviews. You can see that bad reviews are posted when people have to face Afters Sales, and this is when the Nightmare called Geekbuying begins.

if anyone is interested I can send him screenshots.

My order number is 4655456.

UPDATE
They agreed finally to refund 449.66 euros. They insisted on refunding through Paypal but I told them that I want to refund through Western Union because in Greece we have capital controls and you can't open a new bank account. Also Paypal doesn't allow to mount a bank account to your Paypal account in Greece.

Now they're telling me that if they send my money with Western Union the fee is very high but they don't tell you how much it is, nobody knows, maybe God only knows. I told them that in that case I will not refund but I want them to send me a replacement phone and to be more specific the Xiaomi mi 8 Global version plus 2 more items I want to purchase. I thought that maybe I have to give them a second chance, but in vain. I don't know what's wrong with Geekbuying, maybe my English is too bad?

It's not a trustworthy company, and they don't seem to care about customers problems. It feels like your are having chit a chat with a Bot. Now they told me that they have a National Holiday in China so I will have to wait until the 25th of the month. They have to solve many issues if they really want to be a serious Company.

I just want this nightmare to end, but I will never do business with Geekbuying again.

UPDATE 2
Almost 2 months have passed since I returned the phone. Until now I haven't received the replacement phone. They just say they that some parts as, soft case and Screen Protector are not available, so their answer is "Just, wait a few more days". Yesterday I told them that I will cancel the order and wish to get a refund". Also, although I have paid for shipping with DHL they are selecting as shipping method to send me my phone back, Registered Air Mail that it will take 15-30 days. They don't even have the good will to recognize their mistake, and at least send my phone back fast and give me a discount.

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Tosha
3 years ago

very good tour, they helped me in all my doubts. great service.

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Leann
3 years ago

I haven't made a purchase yet but I'm considering one. So far very helpful and friendly live services. Answered to all of my questions in a cordial manner. Great assistance!

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Christian
3 years ago

just got great service from Service03 YuanSumin

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George
3 years ago

Excellent customer service.
Very good experience and nice price

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Athena
3 years ago

Quick response on live chat, very helpful

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Ramiro
3 years ago

I had a problem with the purchase and I get an excellent support from Geekbuying.
I recommend using Live Chat if needed.

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Georgia
3 years ago

Very good impression, the communication with them is very easy, they are very helpful in case you need something to change on the order. I bought more times and there was no problem. And the prices of items are better as other shops.
I would recommend this shop.

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Casandra
3 years ago

super seller, fast shipping goods, many times i ordered from this store, very helpful to customers

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Terence
3 years ago

I had already heard about this website, but my experience with them has exceeded all my expectations. The treatment I have received has been absolutely honest and polite, and those are characteristics that I value from a company. Thank you.

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Erica
3 years ago

Nice prices and support !

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Valerie
3 years ago

Very responsive!
Quick and helpful support

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Kelvin
3 years ago

Very responsive service, and quick response, solving the problem.
I feel very happy 🙂

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