There are so many better boxes out there. Litjoy, Cauldron Crate. Check out Cherry Wallis YouTube channel as she unboxed a lot of different magical boxes.
GeekGear honestly don鈥檛 have any magic in them. The entire team are useless & should be avoided.
If you don鈥檛 listen to the amount of negative reviews with problems on here then what happens is entirely your own fault.
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They are losing people constantly and they don鈥檛 care.
I fell robed.
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When logging into the site to cancel the subscription there's no subscription to be found, great I thought, less work for me.
A couple of days pass by and I recieve an email that states my subscription has been renewed, so I log on to check the account yet again, still it states clearly "You have no active subscriptions". But nontheless they charged me 拢45.
So I contact the support to try and get a refund, but even tho I couldn't cancel the subscription myself they refuse to give me a refund, we'll see if I recieve any box tho or if I payed for nothing but the worst customer support I've experienced in a long time.
Don't waste your money on this company, it's not worth it.
At least I managed to finally cancel my subscription via the support, so they did something right at least..
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I've been waiting since September 2019 because I never received my August box last year. I've been in contact with 3(!) different people who all have promised to send a new box, but they never send one, even though they at the time promised that they would send a replacement box.
I've been trying to contact them multiple time since May this year, but I am being ignored. It's a shame, cause I was very excited about the boxes. But when a costumer is promised something, a company should do as promised. I'm very disappointed in how I've been lied to by multiple employers and then straight up being ignored. If I could give 0 stars, I would.
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Vous pourrez vous faire une id茅e du s茅rieux de cette entreprise !
Ma commande ( #112849) a 茅t茅 pass茅 le 28 juin 2020.
le 30 juin 2020:
Hi there,
this order contains a July Non-Subscription box.
This box isn't due to be released until between the 21st and 29th of July.
This order will not ship until then.
You'll get an email from us when the parcel leaves our depot here in Scotland and it'll have a track and trace code to allow you to keep an eye on your parcel's journey.
Thanks.
鈥?br />
Stay Magical!
Warm Regards,
Callum
Le 3 aout 2020,
Hi there,
thank you so much for getting in touch.
This order was due to ship between the 21st and 29th of July.
Our team have be doing everything they can to process and dispatch all of our thousands of orders within this window they are however running behind schedule and will be now shipping these boxes into next week. We're still working with a reduced staff here in Scotland due to COVID19 as we're classed an nonessential workers.
Thank you (:
鈥?br />
Stay Magical!
Warm Regards,
Callum
Le 26 aout 2020 ( je crois qu'ils se moquent de moi!),
Hi there,
thanks for getting in touch with us.
What seems to be the issue?
Thanks,
鈥?br />
Stay Magical!
Warm Regards,
Callum
Le 28 aout 2020,
Hi there ,
Thanks for getting back in touch with us.
We will of course replace these parcels for you and ship them to you immediately.
Additionally, by way of an apology for the wait you have been experiencing on this order, we are keeping aside a one time code for 50% off your full next order from our shop. There is no time limit on this nor a limit on how many items can be in your basket.
Simply get in touch with us here letting us know what items you're looking to purchase and we'll generate a one time code for you to use at checkout.
This is not the experience we wish our customers to have and we're sorry that you have had this poor experience.
Thank you so much for your patience and understanding with us at this difficult time.
鈥?br />
Stay Magical!
Warm Regards,
Callum
Aujourd'hui plus de r茅ponses de leur part et toujours pas d'envoi. J'ai demand茅 un remboursement qui n'arrive pas non plus !
Direction le d茅p么t de plainte …..
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I don't need paper with quotes.
More tea plz and add hoodies, to many regular t shirts.
Sometimes you get a good item but most of the time they stuff the box with to small items.
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You are always promised the following:
2 x Awesome T-Shirts
1 x Jumper, Hoodie or Long Sleeve T-Shirt
1-2 Jewellery, Scarfs, Hats and MORE!
With a promised value of over 拢45+ per box!
This is not true. I have subscribed to this box since November 2019 and it is now September 2020. 10 Months and not a single Jumper, not a single Hoodie, hardly any jewellery or scarfs or hat in the monthly boxes (maybe in one or two boxes). Consistently we got two shirts (fruit of the loom shirts printed on) and a long sleeve top (very thin, cheap material).
I kindly e-mailed customer services 4 months ago to ask if we would get a jumper or hoodie and never had a response. I then spent 4 months non stop trying to get a response as we consistently got cheap boxes and again no response. In May, we did not even get a long sleeve top, jumper, hoodie or jewellery or a scarf!! They sent us two tops probably worth 拢10.00 max!
The most atrocious, horrible, customer service ever, no number to call and one bloke working there and he never responds. The boxes are a rip off this place is a scam.
It is absolutely appalling and disrespectful.
– – UPDATE – –
After months of chasing, the staff at Geekgear who I won't name for legal reasons but there is only one person working there stealing your money told me he will not argue with me and it is what it is! He then showed me a lot of attitude and apparently everyone else is happy so I should be too! Looking at the reviews, that is not true. People are experiencing the same thing I am.
No refund, no putting things right after being given a product which does not have the items as described on their website! Shocking customer service and you can see below how many other people are being shortchanged. This company is a scam and avoid at all costs. You do not get 拢45.00 worth per box. The total value, including printing, is LESS than what you are paying for the box do not be conned. It is sheer marketing lies and they do not respond when they get your money.
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First response was an apology, explaining Covid delays and short staffed but expected dispatch in the coming week. 2 weeks later and nothing. Second response, a copy and paste of their first apology and a copy and paste from their help section, detailing how I would know my order would be dispatched! Requested cancellation and refund of the order and again they have ignored it.
Managed to get the refund claimed from my credit card company immediately who also now have to investigate the transaction as fraudulent along with cancelling my credit card. Have also reported to Trading Standards who I am now waiting to contact me back. Geek Gear even had the cheek to issue an email receipt of refund the next day but haven鈥檛 actually refunded anything themselves.
No response actually handled my complaint, or offered any resolution but just expected me to be happy with a delay they kept blaming on Covid-19. Unfortunately this excuse doesn鈥檛 hold up, we have ordered similar products from other retailers who have always been able to ship immediately.
Simply, avoid this company. Etsy have people selling similar products who offer a much better service.
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*I paid for 1 months box and got charged extra for Postage and Packaging that wasn't included in the price.
*Received an email to suggest I'd signed up for a subscription so I immediately emailed saying I didn't want one and thought there had been a mistake.
*I received the box I ordered, one of the tops had a spelling mistake on. To be fair to GeekGear they said I could have a replacement and offered me money off a future order (I wonder if I'll received this replacement to be honest and definitely won't be ordering with them in the future after my experience!).
*Have sent multiple emails since the first one regarding the subscription….all of which have been ignored or someone has responded to another part of my email and ignored the part about the subscription cancellation.
*GeekGear took money out of my account the next month for the "subscription" i never signed up for and I have attempted to cancel on multiple occasions with no luck.
*They have since ignored multiple emails, private messages on Instagram and even deleted comments I've left on their Instagram photos asking for a reply!
I am sad to see so many similar reviews on here! I don't hold much hope I'll get the replacement t-shirt or the money refunded and have been really disappointed with the customer service which is pretty much non-existent.
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I was really looking forward to my purchase and hoping I like this company but I would never purchase from them again. Been a horrible experience.
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I ordered a geek gear wizardry box in January 2020 and I still havent got it, when I ask for feedback or a refund they reply only to ignore me again. I constantly have to chase replies. I am so disappointed, and actually unfollowed cherry Wallace for reccomending this box on her channel
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**SPOILER ALERT****
the classics box was supposed to have amazing doctor who merch as hinted, but I received a cheaply made banner.. No awesome Daleks, sonic screwdrivers, or anything you might expect really. The remaining contents of this box were cheap crap as well.
As for the wizardry box, it's contents were cheap and made no sense except for the shirt.