Jolene
3 months ago
The worst moving company ever!!! I contacted IMPERIAL MOVERS through ANGIES 'S LIST so I thought they will be fine but I was wrong!
FELIX, the Customer service rep that attend to me was very pleasant and even estimated more than I had told him just to make sure. I deposited $50 as requested and it will be deducted from my fee of $960.
On the day of the move, the foreman came late, the driver was here on time but doesn't speak much English. After several calls the driver decided to come up and I should stay outside with the Truck. But I have to show him the apartment and open the door for him. Latter on the foreman came and he said sorry am late, I live in Brooklyn but just to let you know you are going to pay more money. I replied No!
To cut the long story short. Everything was moved into the Truck and I left to catch my train, which I missed, had to buy another ticket at a higher price. My son was expecting the MOVERS in DE. Everything FELIX told me was a lie!!! The foreman will NOT unload until I pay $1305.00 instead of $910.. After arguing and screaming back and forth, the Storage Manager came by and just stood to listen to what was going on..It was not a good encounter!! the driver and foreman turned my DRESSER and NIGHT STAND UPSIDE DOWN in a storage!! ! So when I called IMPERIAL MOVERS no one picks up…..Just voice mail!
Please do not use IMPERIAL MOVERS they are very deceitful, but the will lose more than they took from me IMNJ.
FELIX, the Customer service rep that attend to me was very pleasant and even estimated more than I had told him just to make sure. I deposited $50 as requested and it will be deducted from my fee of $960.
On the day of the move, the foreman came late, the driver was here on time but doesn't speak much English. After several calls the driver decided to come up and I should stay outside with the Truck. But I have to show him the apartment and open the door for him. Latter on the foreman came and he said sorry am late, I live in Brooklyn but just to let you know you are going to pay more money. I replied No!
To cut the long story short. Everything was moved into the Truck and I left to catch my train, which I missed, had to buy another ticket at a higher price. My son was expecting the MOVERS in DE. Everything FELIX told me was a lie!!! The foreman will NOT unload until I pay $1305.00 instead of $910.. After arguing and screaming back and forth, the Storage Manager came by and just stood to listen to what was going on..It was not a good encounter!! the driver and foreman turned my DRESSER and NIGHT STAND UPSIDE DOWN in a storage!! ! So when I called IMPERIAL MOVERS no one picks up…..Just voice mail!
Please do not use IMPERIAL MOVERS they are very deceitful, but the will lose more than they took from me IMNJ.