Whenever I need some more I will order here for sure!!!
,
Have tried numerous replica furniture on-line shops through the years, almost always with ridiculously long delivery times, and non-existent customer service.
Barcelonachairshop.com was absolutely nothing like this!
We ordered two Barcelona chairs in black – received an order confirmation the same day and a "Packed and ready to Ship" e-mail with a T&T number the following day. Less than a week later and we have just unpacked two absolutely beautiful chairs that now have pride of place in our home.
Can highly recommend.
,
,
Iconic product, perfect quality! Shipping to Hungary was all right (only 3 days). Highly recommend.
Mark
,
,
,
,
,
Our Leather Chair is amazing, only the best material, soft leather in the best quality and best craftsman's work.
We use them in our little Hotel and look forward to spoiling our customer. Thank you to everyone, we will be back. Le Balcon des Jasses, Cahors France
,
,
,
Bought a white Barcelona chair from this company. The service received and quality of product is exceptional. Ordering, delivery and after sales are slick and professional. I have to say I was sceptical, we鈥檝e become used to mediocre or poor service over the past few years, dealing with this company was like a breath of fresh air. They even called me after delivery to make sure I was happy with the product and that the chair arrived as expected.
As for the chair, PERFECT, looks amazing, is comfortable and is a great statement piece of furniture. Wouldn鈥檛 hesitate to recommend this company or use them again. Well done guys!!
,
,
/Ronny
,
Joachim and Dodi have been incredibly responsive to all my questions and very accommodating to all my requests.
I give their products a 5 STAR rating and their customer support a 6 STAR rating.
,
DHL lost my first shipment. The team at BCH were polite, courteous and efficient getting the problem identified and a new order sent out. Can't recommend their service more highly.
The products are great too.
Exactly as described, better than I was expecting and the smell of good leather is wonderful.
Many thanks, Clay Smith
,
All went wrong, we got the footstool 4 days after the order but ONLY the footstool … and the chair was nowhere to be found …
We finally tracked it down and were given the information that it would be delivered the next day … but it wasn't …
After a few phone calls to Chronopost it was delivered on the Saturday but the packing was damaged …
I got in touch several times with Barcelona Chairs customers service, and Nikolay was most helpful each time ….
We were finally offered a refund for the Premium delivery we never got and for the very slight damage to the chair whereas Barcelona Chairs weren't at all responsible …
The chair and footstool are great and very comfortable
Thank you so much for a great service and for the refund !
,
,
Here's a story that I think you'll find useful. I ordered 4 Barcelona chairs and an ottoman in "premium white". The items were very quickly delivered to my address, within a few days. When the items were delivered, I was disappointed to note that they did not fit the description – the chairs were beautiful, but they were not upholstered in "Italian Aniline leather", as noted on the webpage, but in "Microfiber leather".
When I wrote to complain to Barcelona Chairs, I got an immediate response, an explanation, and an apology. My correspondent explained that the "premium white" products had to be created in microfiber to ensure a pure white color, and it was the only exception – all of the other products in the "premium" category were made in "Italian Aniline leather".
Frustrated by the response, I contacted the service center at Barcelona Chairs by phone and spoke to Nikolay, who listened to me calmly and patiently while I complained. It's not an easy thing to listen to an angry customer, but Nikolay handled the situation like a real professional. He proposed to exchange the "premium white" items for new items in "premium black" (in real "Italian Aniline leather"). He arranged a fast delivery for the new items, and a pickup for the items to be exchanged.
Within a few days, the new "premium black" items were delivered to my address, and the "pure white" items were picked up a few days later. Nikolay gave me outstanding service – he followed up with me every day to ensure that the delivery and the pickup went flawlessly.
I give Barcelona Chairs 5 stars for the excellent quality of their product and 5 stars to their service department for making me feel like a valued customer. (I'm only taking off one star due to the fact that the web page for the "premium white" product still contains a description that says "Italian Aniline leather" – note that "microfiber leather" appears in one place at the bottom of the page – Barcelona Chairs should really fix that web page!).
Overall a great customer experience. The chairs are top quality – the chrome and leather cushions are flawlessly made. An excellent product from a company you can trust. I would definitely order from this company again.
,
,
I鈥檓 sorry to say that the chair is very uncomfortable !!.
Friends of mine have said whom own a replica chair that鈥檚 your replica is very uncomfortable to sit on.
In your advert is should state that the budget chair is very stiff to sit on.
Very very disappointed
Derek Fleming.
,
After 10 days I managed to contact Barcelonachair. They recognised something had gone wrong. They sent me a new chair which I finally received 14 days after the initial order date.
The quality of the chair is good.
,
,
,