Factory Authorized Outlet

Robyn
1 month ago

very good website. amazing prices

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Laurel
6 months ago

I purchase a generator it came in a beat-up box. I opened it up a couple weeks later and notice the pool cord cage was completely caved in. I emailed them and they said oh it's just a pull cord assembly can you fix it yourself. We will send you a new one. Little did I know it took a couple weeks to get here which voided the warranty because I put the part on myself. Had to argue and hassle to get it fixed through eBay and it turned into a complete nightmare. Had to ship it back waited a month they shipped it back and it was the same unit replace with a cheap pull cord assembly. One person acted like they cared everyone else thought it was just a hassle. I went online and they refused to even offer me parks or deal with me because I guess the broken machine they sent me was my fault somehow. Never do business with this company unless you buy them in their showroom and then look at it while you're there. I would give them zero stars but you have to give them one. It also said good for camping in the description but it is so loud you couldn't run it in a campground. I guess they're talking about camping in the middle of nowhere with no one around for miles. Finally got the generator running let's just hope it lasts for a while

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Karla
7 months ago

Item was good price and exactly what I was looking for (120v large tank compressor) so I bought. Delivery took awhile which may have been because of COVID-19, not really sure.
After arrival, while trying to hook it up, I realized that they had sent the wrong compressor/motor. I specifically needed the 120v model and they sent me a 220v model. I went back and forth with them over email for quite some time (they tried to tell me that I could run a 220v motor on a 120v circuit, it would just run slower) and they finally agreed to exchange the compressor for the proper one.
After 2+ months of dealing with this massive headache I finally received the new compressor and all is good.

UPDATE: After leaving reviews, the company has offered compensation for the mistake so thank you FAO.

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Jade
7 months ago

Ordered over $500 of merchandise in one of their promos to earn a $100 certificate (FAOBUCKS) to use in subsequent months. Be sure to read the fine print. Can only use the certificate if I purchase another $500 of merchandise. Also, I had to follow up with them to have the coupon code sent to me. I was told it would come once products were delivered. Not the case. I would not trust them.

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Jesus
8 months ago

If there was a option of no stars I would give that!!!! I ordered a running machine and got a something worth 拢10 instead!!!!!!! A cap!!!!!!!! And then they give no option to call them except contact by sending a message on the website. And still haven't got back to me. The company is a complete fraud. In times like this, you do this
Shame on you!!!!!!

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Claire
8 months ago

I ordered a running machine and got something completely different!!!! A cap
And now I'm trying to contact them and there is no number or any email
Except message them from the website but have not got any reply or a refund yet

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Joel
10 months ago

When I viewed your product line up; I was looking to replace some DeWalt tools. Y鈥檃ll have a good line up with a variety of packages. The 4pc. Tool combo with the bag is a good $. Then ya threw in the 5amp battery pack and that sealed the deal.
Thanks!

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Jack
11 months ago

Great customer service and fast delivery

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Abraham
11 months ago

Faster shipping and best price in the market too

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Dawn
11 months ago

Great service backed by great products.

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Trista
11 months ago

Awesome prices and fast shipping
The only place I buy tools

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Teri
11 months ago

Great product and efficient service and communication.

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Sylvia
11 months ago

Definitely will be returning to this site, heck give me a free m18 5.0 battery and I will advertise through my company.. #hint

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Kimberley
1 year ago

Great selection, pricing and speedy service! I will definitely shop them again.

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Eileen
1 year ago

Was everything I seen in picture and was shipped faster than they said it would be

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Antonio
1 year ago

It was super easy to find what I wanted and the product I ordered arrived in a timely fashion

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Marissa
1 year ago

Great service. Just wish they didn't use fedex. SLOW

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Beverly
1 year ago

Awesome experience
Factory outlet definitely exceeded my expectations in customer service

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Marie
1 year ago

very good service and will buy on this site again

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Mollie
1 year ago

Was in the market for a new dewalt set, and their black friday prices really helped me get the perfect setup!

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Chasity
1 year ago

The part came on time but after I put the new teeth on the carbides all came apart after 2 grinding two stumps. I then tried to get a hold of your customer service and they never replied back to me. I was very dissatisfied with my experience and feel I had wasted my money.

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Carla
1 year ago

Works great. Battery last a long time. Very happy with everything, including price. Would definitely recommend!

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Tiffanie
1 year ago

Purchase quite a few things from these folks.. all purchases have been great deals.. had 1 issue and they resolved it quickly.. in my experience I鈥檇 say they are a Very trusted vendor .. and a quick shipper..

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Jocelyn
1 year ago

stay away Shop somewhere else, these guys will rip you off… VERY dishonest people. I have a 500.00 paper weight from these people. SHOP somewhere else. TRUST my word. But I will stop by there store and see them soon.

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Carlos
1 year ago

The product was delivered in Excellent condition. After setting up the lathe, I was disappointment in tolerance between the head and tail stock (I have since had to add homeade shims to the tail stock to get it perfectly centered). I have been overall impressed with the tool rest and banjo. The lathe has met all other expectations outside of the head stock and tail stock center tolerance.

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