Factory Direct Filters

Miriam
5 years ago

I placed order on 7/13/15 and received on 7/28/15鈥?I called on 7/21 and was told they were a special size and they were making them but then she could tell I wasn't happy and was told they were behind on orders and would make mine priority .( The woman I spoke to was very nice not her fault) When I ordered on the web site nothing there said these were special order. I actually ordered two filters on 7/21 from another company and received them in two days even though they were a couple dollars more they arrived quickly.

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Bret
5 years ago

The price is good but all the filters are slightly smaller than all others.

So it was a pain when installing 6 in my house to have to adjust the metal tabs on all of them to accommodate these smaller sized filters.

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Olivia
5 years ago

Quick shipper with a great product for the money. but I ordered the wrong size due to wrong size printed on air handler.

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Chiquita
5 years ago

I had trouble finding a filter in the usual places and couldn't find it. A friend told me about ordering online. I'm glad I did. Good selection and prices, plus quick drlivery…

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Jacquelyn
5 years ago

I highly recommend this company. Great variety; quick delivery and very reliable.

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Karina
5 years ago

It is impossible to find filters that trap very fine particles locally.
I can buy filters here with no hassle.
This is my third order and the service has always been good.

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Miranda
5 years ago

Good prices and free shipping= consumer satisfaction.

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Lamont
5 years ago

I require a custom size filter for my air conditioning unit that I cannot buy locally. I order these from FDF. I've used this company twice and both times I've gotten my order quickly and it's been right the first time. I also like that I don't have to buy a huge quantity to get what I consider to be a fair price for a custom filter. Thanks.

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Glenn
5 years ago

Fast shipment. Excellent quality

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Ryne
5 years ago

Upon opening the box (which came in 2 days), the air filters were loose around the sides, and the glue holding them together separated.

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Doris
5 years ago

Filters Merv 11. 30脳30 have been Great been buying here for 4 years price is good compared to homedepot stocked filters,,you can't go wrong here, Quality is Great,,Service is Great I'm a Lifetime Customer with a Black Seal Boiler Licens and some HVAC Knowledge, ,Thanks Direct Filters,,Make sure and send me a promo code for next order…

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Quintin
5 years ago

Received quality Merv 11 furnace filter within 2 days. Totally satisfied with product and supplier.

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Christian
5 years ago

SAM the phone rep was more than helpful. Thanks for the good service

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Jazmin
5 years ago

I work as a warehouse manager and honestly for the size of this orders you should fulfill them quicker, I work with auto parts and any order bellow $ 30,000.00 we ship the same day, otherwise competition will take our clients. I have order this filters on Friday and it was not ship until Tuesday,
at least this was my impression. I have not receive the merchandise so I don't know the condition of it. The experience in order was perfect your web site it's clean, easy to use and order. Hope this will help you. Thanks.

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Alfredo
5 years ago

The wrong size was sent at first. The correct size was sent after some delay at no cost to me once I took pictures of the wrong size filters and sent them to support. This caused a delay in getting the correct filter in use.

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Mayra
5 years ago

I just received my first order. Fast shipping and no problems. The only reason I gave them 4 stars instead of 5 is they charge a restocking fee. I ordered the wrong size and fortunately noticed it right away so was able to cancel the order. But if I had t I would of been charged a restocking fee which would of ended my relationship with this company. Price was good. Fabulous customer service just make sure your order is correct.

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Nora
5 years ago

My Samsung Refrigerator water filter was delivered on time and in excellent condition. This is my second order from Factory Direct Filters and I am completely satisfied with their ease of online shopping and their payment and shipping processes. I recommend Factory Direct Filters for your filter needs!

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Robyn
5 years ago

Great punctual service and delivery. Thanks.

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Christina
5 years ago

The filters are delivered promptly and are equal to any brandname air filter i have ever used. Web site easy to navigate and very helpful.

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Roberta
5 years ago

I have been ordering filters from Factory Filters direct for the past three years. I have been ordering custom sizes to make sure that the entire area is covered with filter material. It is very easy to order and the service is very quick for the custom filters and even faster if you are ordering the standard sizes. They often have 5% and 10% discounts which make the cost even better.

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Dewayne
5 years ago

Good stuff and service

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Mariah
5 years ago

Fast and easy and a good price. Ordered wrong size (duh) called rigt away talked to a real person she canceled and I went to computer reordered proper size. No problem

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Bobby
5 years ago

The service was fast and boxed well. Only reason I did not rate 5 out of 5 was I thought the price was a little high. No other complaints.

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Amber
5 years ago

Very good prices, very good product, and super fast and free shipping.
Couldn't ask for more.

Thank you

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Robyn
6 years ago

Called for assistance and was connected with a professional and friendly sales rep. (Sam) within 10 seconds. Very helpful and courteous. Had a small problem with size of filters due to MY own A/C company's installation error. They rendered the problem I was having at hand immediately and shipped new ones right away. Quickest shipping we have ever had on these. Filters are premium quality made. Best prices around.This is the only company we will purchase from now on… Highly recommend this company 100%. They also have excellent product knowledge. Hard to find company's like this anymore. They truly care about each customer.

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