Factory Plaza, Inc

Have been long time customer always great service and turn around time is great Also the girl on office is the best her name is Natalia , she is the best and always comes though for me in my projects she鈥檚 a five star review all by herself , she never lets me down when I shop there honestly she is the reason I keep gong back to them time and time again , Mario c

Buyers beware! On June 22, 2020 I made full payment for cabinets that I had ordered from Factory Plaza. I was told by the sales person, Jerry Tapia, that it would take two to three weeks for my cabinets to be completed. On July 3, I paid half of my quartz order. At that point, Mr. Tapia again confirmed that my cabinets would be ready by July 13th or 14th, but the cabinets were not ready. I was told that a machine had broken, which had delayed production . This forced me to cancel the delivery of my appliances from Home Depot , as well as having to cancel an appointment with a construction crew which had been scheduled to do the remodeling. Nevertheless, Jerry Tapia assured me that the cabinets would be ready by July 21st.

However, the cabinets were not ready on July 21st. Jerry said that a mistake had been made with another order that was painted the wrong color which, once more, had caused issues with production. Again, I had to cancel the delivery of my appliances and postpone the appointment with the remodeling company until August 4th, when, according to Jerry, "for sure, my cabinets "would be ready." None-the-less, once again, the cabinets were not ready, and I had to halt remodeling plans. Jerry Tapia was apologetic, and he acknowledged that my husband and I had been more than flexible and understanding for all the mishaps with respect to production. He said that, after speaking with his manager, the company would issue a 10% discount for the "stone" of the quartz order. He also said that he would send an email with the new invoice that would reflect the deduction from the balance for the quarts order, and, once again, he said that my cabinets would be ready for pickup by August 11th, but then, Jerry never sent the invoice nor further contacted me to provide a status on the order. On August 12th, I called Factory Plaza, and my call was answered by program manager Tom Z. who said that my order was almost finished and transferred my call to foreman Ted, who I subsequently met in person when he delivered my cabinets later that day.

I am giving a low rating to Factory Plaza because Tom, the program manager, seemed not to care about all the stress and inconvenience caused by canceling the delivery of my appliances and my appointment with the construction crew. In addition, Tom refused to acknowledge and honor the 10% discount that Jerry had promised a week before. He dismissed this issue by saying that "Jerry is a new employee", (which I do not believe, a new employee will never make such an offer without consulting with a manger). Then, Tom had the audacity to say that Jerry already had given us the discount by quoting the square foot price as $55.00 and not $65.00, which he claimed was the regular price. So, I asked Tom: "Are you saying that Jerry gave us the discount ahead of time on July 3rd for the mishaps that had not yet occurred, 51 days in advance!" (He greatly insulted my intelligence.) Tom did not offer any explanation for this, nor did he take into account my good faith when I told him that the company could keep the standard handles and use them for another order, as I had already purchased my own set of hardware.

Buyers beware! Factory Plaza is pure greed, and does not have consideration for clients.

Because for all these delays, the original remodeling company was no longer available, and now I have had to work with a construction crew which will be doing the installation in stages as a result of other commitments. Today, August 18, my husband spoke with Tom. He said August 24 is the earliest appointment to take measurement for the stone. The instantiation could be done within 7 to 12 days, which means the end result will be completed the first or second week of September. In the meantime, buyers beware!!!! I will keep you posted.

Veronica Archun

First of all i want to thank Natalia for helping us with our kitchen design. She was very knowledgeable and extremely helpful when putting this project together.
Factory Plaza is truly the best, it shows in their quality and great customer service and project manager Bozena. They also have a huge selection of beautiful counter tops, granite quartz and many more selections. Overall i'm extremely satisfied and a customer for life.

Thank you guys,

sincerely,

Ricardo

have been trying to order my cabinets from factory direct a d have had an unsatisfactory experience. I showed up in the show doom a d was impressed. I sat down a d worked with Mario. The next day I emailed some questions and was not answered, so I called. I was told they couldn't help me as I didn't pay for the design fee. They should have asked we can help you, but you need to pay the price. I wouldn't have had an issue at all.

I then thought I would double-check my measures and go back into the showroom as I had better service in person. I checked my measurements and put down the Cabinets I needed. Before going, I asked if I need an appointment, and they said no if I was going to the showroom. I show up At 4:10 pm, And they Close at 6 pm. They had two design people and three office people and people from operations. I waited and waited, and the lady by reception didn't update me on time I would need to wait. An hour goes past, and I keep waiting and come at 5:45. I am finally helped and work with Natalia. We put in my cabinets, and when we went over them, I didn't know I needed a 3-inch filler on the corners of the cabinets, so I needed to go back and adjust.

I got things adjusted and marked out on the grid paper she preferred with the cabinets marked and sent back. I get no response from Natalia. I keep calling and emailing with poor response or no response.

Finally, on Thursday, I get the estimate, and I have questions about the estimate, so I call and leave a message and email. I get no response. I then call Friday and am told she is not in until 3 pm. I call at 3:20, and she is out in the back. They close at 6 and still no response. It is March 14 today, and I sit here and think I like the cabinets, but with such poor service, do I proceed with ordering or go back to the drawing board.

Beyond frustrated with the poor service. And an amusing thing is they have an award for No complaints from 2019.

This is the second time we have used Factory Plaza. The prices for the quality are very reasonable. We have two counter tops from them with under mounted sinks. The first time there was an issue with one of the sinks, and they came back and fixed it to our satisfaction. They came on time and the installers were polite, neat, and responsible. The office staff is very helpful with selection, pricing, and scheduling. We are pleased with our granite counters.

We love our granite counter tops. The process was seamless. Everyone from the salesperson to the gentleman to the installers were friendly, helpful and timely. I would highly recommend them.

Everyone was wonderful to work with and extremely helpful. They did a beautiful job on the install as well.

I turn to Factory Plaza for all my luxury stone needs. Marble, granite and quartz – this is the go to place. I have used this place 3 times in the last 2 years from counter tops, bath vanities and even to make and island for my wife's dream master closet. This is a professional Company from intake to installation. Natalia is who I work with and she makes the whole process easy. Do not go anywhere else before checking out Factory Plaza for all your stone needs!

We were very satisfied, professional, and friendly.

They know what they are doing. Rep was able to provide a good estimate based on diagram. No problems with installation!

I'd recommend to Factory Plaza to all my friends and family for the sheer fact that you can see an entire slab in person before buying it. I found it so difficult to imagine a 2×2 inch piece of rock in my kitchen, so seeing the slap up close was exactly what I needed (especially considering the veining that some pieces have!). They're show room area has quite a few different styles available of cuts you can look at for the edges, and I believe they have different countertops and sinks. We didn't need any of that, so I didn't spend a lot of time there.

That's just what Factory Plaza "can" do, but of course it is as important "how" they do it. The front staff was always welcoming, and they offered to answer any questions you may have or show you around. What I always appreciate is if you just want to look for yourself, they are more than happy to let you do so. Once we settled on a quartz countertop, they purchasing agreement and everything was easy to understand and complete.

Finally, I was incredibly impressed with the measuring and installation crew we had. They were very communicative and respectful. I think our original crew that was scheduled had to back out relatively last minute, but Factory Plaza organized a new crew to come out. They new they were running behind and gave us some advanced noticed. As for the actual installation process, I was impressed by how quickly they knocked it out (and with precision).

Overall, we're very happy with the decision to use Factory Plaza. Frankly their prices were better, and I was worried we sacrificed good service. I was very mistaken. When we're ready to update the bathrooms, I definitely know where to start looking first.

We have been doing business with factory plaza for the last eight years or so and have always been happy with the results and the excellent customer service!

From choosing from the actual stone rather than a catalog and watching the progress to a finished installed product, you are aware that you are receiving exactly what was promised.
A real first class professional operation.

Factory Plaza did a bathroom vanity and vanity top for me. They were super nice, offered great price and absolutely superb customer service! TWO thumbs up

Best prices, great customer service and super fast service. Would definitely recommend for kitchen cabinets and granite countertops!
Thank you Factory Plaza!

Great company to work with. Excellent craftsmanship. From initial office meeting to install crew – BRAVO!

I have been coming here for years. Great prices and quality but most importantly excellent customer service.. This was my 3rd purchase at the Plaza Factory. Can鈥檛 say enough of this great place, trust me I鈥檓 noted for researching the heck of things before I purchase anything and give out my hard earned money.

I put off getting new countertops for so long I鈥檓 kicking myself. Factory plaza was so easy to work with. I picked out the slab I wanted, they came and measured. Installation and delivery went well only took about 2 hours to remove old counter and install new one. I highly recommend this company and will be using them again in the future.

Excellent quality. I liked how I could walk around the warehouse at my own speed. Measure and installation guys were very prompt and friendly.

Great job on my new kitchen cabinets and granite countertops

Price was good. Personnel was rude. Person who came to measure was rude and hard to understand. He entered my house without authorization when we were not home. What he said conflicted with what the office had told us about the process and about their sinks.

Installer made an antisemtic remark.

Professional, honest, and extremely reliable. This place is the greatest from start to finish. Would not go anywhere else for my granite and stone needs. They are absolutely the best!!!!!!!!!!

Excellent customer service and great prices. We'd highly recommend Factory Plaza for any new construction or remodeling project.

Great prices, decent customer service. Overall a good experience. Have used them multiple times.

Extremely happy with our countertops. The service was great and cost was the BEST around by a substantial amount. The gentleman that came to measure was so helpful and gave us suggestions that we truly appreciated. Highly recommend!!