Fagor


 http://fagor.com
Phillip
1 year ago

Usually, a "screw me once shame on you screw me twice shame on me" situation is a valid explanation for many a great things, but two products in a row from one business source having faulty products and slipshod service is beyond reproach.

First, last year…it was a refrigerator that had a motor for the cooling fan on the cooling system that the metal was no better than a hot wheels die-cast metal and it broke upon starting. We had to wait almost a week and a half to get this fixed. Overlooking that situation a year-and-a-half from that point, we had to purchase another unit from the reputable place that we get the restaurant equipment from…brand new equipment, mind you.

We ended up buying a Fagor dishwasher from this company. It overflows, it won't shut down on drain cycle, and this equipment is utterly useless. The tech from onnera group tried to claim it was all water pressure. How absurd! Even our general contractor said that is an absurd explanation, and that it is faulty equipment. Onera DID send a tech from another part of the local county to look it over and he was just as baffled as our general contractor & his team, who originally installed the equipment.

Strike one was the refrigerator. Strike two was the dishwasher. Strike three was the tech saying that it was our equipment problem and not the fact that Fagor has horrible equipment.

I could expound, but it bothers me too much to do so.

,

Demetrius
1 year ago

Usually, a "screw me once shame on you screw me twice shame on me" situation is a valid explanation for many a great things, but two products in a row from one business source having faulty products and slipshod service is beyond reproach.

First, last year…it was a refrigerator that had a motor for the cooling fan on the cooling system that the metal was no better than a hot wheels die-cast metal and it broke upon starting. We had to wait almost a week and a half to get this fixed. Overlooking that situation a year-and-a-half from that point, we had to purchase another unit from the reputable place that we get the restaurant equipment from…brand new equipment, mind you.

We ended up buying a Favor dishwasher from this company. It overflows, it won't shut down on drain cycle, and this equipment is utterly useless. The tech from onnera group tried to claim it was all water pressure. How absurd! Even our general contractor said that is an absurd explanation, and that it is faulty equipment. Onera DID send a tech from another part of the local county to look it over and he was just as baffled as our general contractor & his team, who originally installed the equipment.

Strike one was the refrigerator. Strike two was the dishwasher. Strike three was the tech saying that it was our equipment problem and not the fact that Fagor has horrible equipment.

I could expound, but it bothers me too much to do so.

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