I'm glad Fairco finally decided to allow reviews again, after taking them down because they didn't like people telling the truth. This company is a complete and utter scam. Initially it started off great with one of their reps taking all the time needed to allow us to choose our products. We were told we could pick what was installed first, that the workers would work around us, they would clean as they went, provide dust sheets and we were the primary concern. The installers arrived and informed us they were picking what was installed first, and laughed at us when we repeated what the rep had said.
They did not clean as they went, leaving thick dust everywhere and didn't use dust sheets, we had to provide them. They CRACKED the plaster in 4 different rooms above the windows and hid it wrapping the curtains around the poles where the cracks were.
We put the dogs in the back garden to keep them away from the workers, who then proceed to chip and empty buckets of debris and tile on top of them.
They stood over us and told us what to say on their review form being very intimidating. On the first day one installer spent an hour in our toilet and stank the house out. I'm not kidding when I write this, an hour in our bathroom with no apology.
They attempted to take our former mahogony Hall door and claimed they'd "recycle it" yeah right. Our new black door isn't black but a very dark brown, we complained and the office told us there's no such thing as a solid black door, ludicrous!
I had argument after argument with the manager in the office, phone call after phone call not returned pushing and pushing to get them to come back and repair all the damage they caused.
The final product? Needed to be fixed in the area of ten times in 8 months. Faulty door, doors dropping, drafts from windows, incorrectly installed silicone, pieces of pvc falling off – all for 鈧?0,000!
Fairco, you are a scrounge on Irish window installers, a scam of a company that cares only for money, and a blight on consumer trust. Anyone reading this, find an alternative and don't believe the crap this company feeds you.
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There were a few snags which we listed and emailed. The customer service was first class, the guys came out to do the snags within a week.
About a week after the back door was fitted, it wasn鈥檛 closing properly, it was a Saturday and I emailed Fairco. I got a text from one of the fitters giving me a temporary solution and a fitter was here on Monday to fix.
I can鈥檛 recommend them more highly, a superb service and their customer service is fabulous.
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