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You are the best.
I'm very glad that all pictures on now here and we can enjoy those views, wild animals and everything we saw.
Thank You and all who helped me with this situation.
I will recommend Your Hotel to every person who is interested coming Your beautiful country.
God bless You all
We always remember You with warmth:
Seppo and Sari from Finland
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My partner and I have been at this hotel on a half board basis since Monday and initially was very happy with the way we were welcomed.
A couple of things have however not been great. Firstly the standard to which the rooms are cleaned is not great. To make matters worse each day we have been here we have had to alert the staff at reception that once again our room had not been cleaned. After getting annoyed of always requesting something which we thought would of been standard procedure, I queried the issue…. in which I got a response of the cleaning staff having a 鈥榮cattered rota鈥?which I thought was bizarre. Surely after being out the room for the whole day you would expect your room to be cleaned. Especially Fairmont being a 5* hotel, I wasn鈥檛 very happy having to request this to be done everyday!
Moreover, our main concern was with the lack of information we had been given upon arrival. Once again basic information such as WiFi details was not given. But the one thing that actually has now ruined our last day here in Dubai is the fact that we bleed not given information in regards to checking out. Being pregnant and having a late night flight, we wanted to avoid the stress of having to check out at noon and wait around in the heat for hours.
Come midday we have come to find out that they have actually rejected out request for a late check out. Apparently the room had been booked out for another guest who was due to check in. We spoke to a couple of staff at the hotel who all contradicted each other with one stating that the request had been put in and she was unsure why we hadn鈥檛 been booked out. After speaking to several people, my partner decided to speak to the shift manager Anaisa Njeru, who advised us she would try and do the best she could but can not promise anything as the guest was due to check into our room shortly. She then told us she could extend the room for an hour being till 3pm as the guest would arrive at 6pm – but after that she was not able to do anything. We let her know out conditions and how it would be uncomfortable to use communal areas being pregnant. She then changed her story and advised she could extend it till 7pm…. how she managed to do this after she said the guest would arrive at 6 was confusing but at this point we couldn鈥檛 complain. We will then wait in the communal area till it is time to go to the airport.
Our main concern was the fact that she did not believe us when we told her that the person who that checked us in did not mention check out information. And furthermore, the request for last check out has not been confirmed. Instead she said she would investigate the matter…. she then went on to say that the normal procedure would be to let guests know check out information on the eve of departure – just to inform guests. Nothing was offered as complimentary to make up for the error THEY made and we believed we were just dismissed. Very disappointing that we were basically being told we were lying and being kicked out the room. This is not the first 5* hotel we have stayed in but believe this is properly the worst treatment we have received. Especially from management
Just be aware and take not of information given. Unfortunate experience, we do not believe that our condition was taken into consideration.
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San Francisco, I have fractured my foot and they were not able to cancel the booking. I will travel in 4 months. Don't stay here and don't use Booking,com.
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Room was large, bed was best I have slept in for years and the bath was the biggest and deepest (had a long soak in that!!). Facilities in the room were also the best ever with Nespresso capsule machine and a bar with a selection of chocolates.
No problem for the hotel to look after the bags prior to and after we checked out.
Worth every penny!!
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