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Also, calling the customer service department is a nightmare on its own………first the number on the website does not exist…..you need to research and ask around to friends, family and neighbors if they have a number to call …..the chat person online can't help you with anything….what are they paid for I have no idea…. then when you do call you need to explain to 3-4 people every time what the problem is…….one passes you on to another person saying I can't help you. Do this 3 to 4 times every time you call and you want to lose it…………I believe we called 8 times regarding this bike…..
A large company like this should have their stuff together…..how many thousands of others have gone through this?
Horrible and terrible service……….my recommendation………if you are going to purchase from Falabella physically go to a store, pick buy what you can put your hands on and pay and walk out the door the same day……..if you can't DO NOT PURCHASE IT……or you will be looking for problems………..
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* Difficulty using a foreign (non-Colombian) Visa card
* Ordered a set of new bed sheets but received what clearly was a used/returned item. It was wrapped in plastic wrap which was torn and stained with something (grease)?
* One of the items was scratched
* Lack of good communication on order status, delivery
* Upon returning the items, the refund still hasn't arrived (after two months)