Falcon Nw

Falcon NW creates an amazing product and customer services was great.

The PC they put together was immaculate. This includes the build quality of the case to the selection of parts, to the cable management. The RBG is tasteful, not over done – which is really ideal for me. They overclocked it, but in a way that is very stable, and with excellent temperatures under any load.

Customer service was very responsive and friendly. The PC was a bit delayed from their original estimate, by about 6 days but not a major pain point for me. I fully understand the times we live in, in regards to component shortages – so this was not a surprise. They would email me back within a day of reaching out and thoughtfully answered my questions.

I would recommend Falcon NW to anyone looking for a custom built PC with no compromises, excellent build, and friendly/fast customer service.

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1. Ordered computer: stated 17 days to build.
2. While I was waiting on the build I had questions about the components used in the build.
3. Customer service became defensive and combative and never really answered my questions.
4. Its been 21 days and they still have yet to complete the build.
5. It seems a lot like retaliation for questioning build components.
6. Horrible customer service.

While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. In fact, the ship date was stated twice in the email communication. Furthermore, I clearly communicated a business was reliant on the build and could not afford delays. Again, there was no communication from Falcon NW regarding a delay at any point of the dialog or on the status of the build. Help me understand how this is customer centered service and not to be construed as retaliatory? In the end, I will be losing money and do not have the option to wait for another company to build a computer.

Glossy sock puppet reviews from so-called expert sites speak to the effort made to produce a perfect product 鈥?for the review, but do not speak to the actual experience. The seasoned company has lost its way and only seems to cater to critics 鈥?not the average customer. Will I receive this same dismal service and support if there's a problem? It certainly seems likely.

1. Ordered computer: stated 17 days to build.
2. While I was waiting on the build I had questions about the components used in the build.
3. Customer service became defensive and combative and never really answered my questions.
4. Its been 21 days and they still have yet to complete the build.
5. It seems a lot like retaliation for questioning build components.
6. Horrible customer service.

While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. In fact, the ship date was stated twice in the email communication. Furthermore, I clearly communicated a business was reliant on the build and could not afford delays. Again, there was no communication from Falcon NW regarding a delay at any point of the dialog or on the status of the build. Help me understand how this is customer centered service and not to be construed as retaliatory? In the end, I will be losing money and do not have the option to wait for another company to build a computer.

Glossy sock puppet reviews from so-called expert sites speak to the effort made to produce a perfect product 鈥?for the review, but do not speak to the actual experience. The seasoned company has lost its way and only seems to cater to critics 鈥?not the average customer. Will I receive this same dismal service and support if there鈥檚 a problem? It certainly seems likely.

First Talon I purchased repeatedly had the Blue Screen of Death. Gave them another chance 5 years later. Now I can't even get the computer. FNW uses UPS for delivery with very limited delivery options. Must be home to sign for it or travel many miles away to pick it up (and only after you demand this option). There are better choices!

Compared to HP and Dell both of who make you jump through hoops if you get any service at all, The service at Falcon Northwest is amazing. When I had questions, whether, both software and hardware. They quickly responded in detail, usually within a couple to a few hours.
I have owned my computer for 2 years and 6 months when twice my computer shut down and wouldn't come back on for one or more hours. After some tests they had me run, they identified the problem as the power supply and offered to send me a replacement power supply with detailed instruction, or I could return the computer. That was my choice, They will pay return shipping and sent me a UPS label at a discount.

The computers are somewhat more expensive but you get what you pay for. I will buy from Falcon NW again.
DC

I never expected the performance I would get from my Falcon Northwest DRX laptop, it exceeds all expectations. The assistance I received while configuring it and ordering it was personal and outstanding. If you're in the market for a high performance gaming or graphics system I feel you can't do any better

I remember ordering my first falcon NW back in 97. This was long before alienware and many of the newer gaming rigs were even developed. These guys know how to build a fast PC and have been around for years. I like how they have not sold out to the big box retailers too.

A friend recommended a falcon for me to get into VR. I am not aware of any other company that will provide the level of customer service that falcon NW gives to their customers. I can see why they have been in business for 25 years.

I have heard about Falcon computer from my gaming magazines for years now I just never had a job that paid me enough to be able to afford one. I finally saved up enough money for a Falcon and I must say these blow away the HP computers I have been forced to use in the past. I can easily overclock and get my resolution up to even 4K if I had a 4K monitor.

Falcon northwest has the reputation for being overpriced, but I specced out the costs of their higher quality components and it is not nearly as overpriced as people think it is. It does cost more but you are getting the more costly ram/HD/video cards. Good quality like corsair doesn't come cheap…it doesn't also fail either.

I used to buy alienware pcs especially before Dell bought alienware. Not many laptops are actual desktop replacements for gaming. The falcon NW laptops with their 17 inch screens are simply amazing and you can even RAID 0,1 them which is rare on laptops.

After years of drooling over a Mach V I finally got my wife to agree to let me have one and she even ordered it for me. It is so quiet for the speed it delivers and the build quality is nothing short of spectacular. It is easy to access all of the cables too for future expansion.