Family Time Vacation Rentals

ONE STAR! We booked through them for the second time because our first time was enjoyable. We booked a property we were told had internet, which was detrimental for my husbands job and childrens school. We spent over 2k on this trip and when we arrived we found out the WIFI DID NOT WORK! AND EVEN WORSE WHEN I EMAILED THE COMPANY THAT RUNS THESE RENTALS THEIR RESPONSE"聽 Reset it. We've never had problems before" SERIOUSLY!?! LIKE WE MADE THUS COMPLAINT UP!
For 3 days we struggled trying to get internet, the 4th day the power went out TWICE due to the high winds and we couldn't handle it anymore because of work. They couldn't give us a timeline for how long the power would be out so we packed up and headed home 3 days early… when the property manager responded to our issues and how we couldnt take the power outtages and the no internet her response was " we don't issue refunds聽 for power outtages or internet"… so we lost several hundred dollars because of their MISLEADING RENTAL LISTING… DONT SAY YOU HAVE INTERNET ACCESS WHEN YOU DO NOT!
I'd聽 rather spend our money on vacatoon rentals with better customer service… and to anyone renting a property DONT BOOK SUNDANC KID IF YOU NEED INTERNET… it won't happen! And if youre power goes out, no matter how long… you're screwed, you're money is gone, no refunds! Horrible…

Stay clear of family time vacation rentals. When we arrived at 3 bears cabin on Thursday we unpacked all of a groceries for the weekend into the fridge. A few hours later opened up the fridge and it was completely warm. Messaged the number we had and let them know by then it was around 9:30 at night. The next morning Friday the fridge was starting to cool down some but still warm and of course all of the food was ruined. Tried to get a hold of them again and messaged the owner of the cabin. A few hours later get a text back from a lady name Lisa asking what was going on. I explained that the fridge was not working correctly and that the food was ruined. She then says that most of the fridges at there propertys take 24 hours to cool down.Having stayed at many airbnbs I've never had a problem with the fridge not being cold. Not sure why they would not let people know that they will not have a fridge the first 24 hours.I tell her we would like something done about this as now we have

wasted money on groceries and had to go find food to eat (mind you this is well into the next day ) she says she will get a new fridge delivered. Not sure how that would help us at this point as the food is already ruined and it takes 24 hours for a new fridge to cool down. At 6 pm she says that the owner will send someone too look at the fridge sometime. I let her know at this point we need to be reimbursed for the food that was ruined or something needs to be done and she says we will figure something out . At 7 am Saturday morning the owners send a friend to look at the fridge while we are all asleep as we are on vacation. I let him in he opens the fridge says it feels cold now and leaves. I have tried calling Lisa repeatedly and text her and she does not answer or reply. It was a very frustrating experience and we will definitely will never be using them again.

Horrible customer service . Should have refunded our money for misrepresenting the property we rented . But they never even called to ask issue or anything

The location was perfect. Fantastic views of the mountain. Everything in the house was clean and new. This was a great place for a family vacation.

we had a great time. our host was great. there was a problem with our cabin and she got us into a different cabin with no hassles.

Love it we stayed at ponderosa ranch so clean and so much fun

This is a great place for a large family get away. Super clean . Plenty of towels and dishes. Great indoor parking.

Great place, loved it all. Restaurant was the only disappointment as the buffet was always being refilled and empty.

Thanks again.

I prefer booking our Duck Creek cabins through Family Time Vacation Rentals over VRBO or HomeAway. They are more personal and don't tack on a lot of extra fees. Plus it's always nice talking to someone "live". Responses are quick as well!

Everything was so simple from the reservation process to the getting in the cabin all so simple

Thanks for great trip

I never recieved a final invoice…I left the property as I found it and was wondering if the security depot was returned or charged.
Thanks Linda Gray

The unit was kind of crowded in aspects of the owners personal items.The closet and cabinets were a bit cluttered and no space to unpack food items.The closet was a bit crowded with storage items, linens , vacuum cleaner and swifter floor cleaner..Not very accommodating for guests…otherwise , it was decent, but a little over priced for what the unit looked like..Thanks

This cabin is beautiful and very spacious. It was also very clean. It sits on the spacious lot which offers ideal privacy. I will definitely be renting this cabin again.

We stayed at the Red canyon lodge. Two nights in a row we had no water with 15 people in the house needing to take a shower, cook, use the bathroom etc… after a day of skiing. Needless to say it was a big inconvenience. Their explanation was unclear and didn鈥檛 give a good reason as to what was going on. We almost left in the middle of our stay. When we asked to be compensated for this experience….nothing.

They were very responsive to concerns we had with vrbo issue showing the wrong listing. The system had some errors but they were very accommodating to fix it. We really enjoyed the condo we booked through them.

They were fantastic to work with

Everything was perfect and would recommend to everyone. Will be booking again!

I recommend FamilyTimeVacations to anyone and I will continue to book with them when traveling in the areas they cover. I鈥檝e stayed at 2 different rentals on 3 occasions and everything was excellent! Great communication with FamilyTimeVacations and great rentals!

Excellent vacation experience and customer support throughout booking and check-in process, with quick answers to any questions that come up with the property.

Property misrepresented as ski in- ski out. Additionally, it was much smaller than the pictures appeared. We specifically asked about TVs in the bedrooms and they assured us they were there but in fact some were not.

The unit was great for 2 families. Perfect location!! Beautiful place. Heat control was a challenge, upstairs extremely hot while downstairs was cool. The seating situation in the living room was not optimal, would鈥檝e wanted a cozier larger sectional couch that everyone could sit on opposed to the small modern couch. Otherwise great condo.

Very easily to book it , nice property . Good communication