Fancelite

So I purchased the 3D personalised bar as I loved the item they were advertising in there video. Took forever to come and once it arrived well what a disappointment. The personalisation was not done they way they showed. So the names should have been written from the bar bottom up instead they placed the name bang in the middle of bar, and no I did not request that as there is no option to suggest where the position of personalisation can be when you order it, only asked for the names wanted on bar. I have sent emails but I am now being ignored. They had an advertising on Facebook so I left images of what they advertised and what I actually received and no surprise they removed my comments and pics and to top it off they have blocked me from writing any more comments ?