Fanrek2014


 http://fanrek.com
Marissa
2 years ago

Bought a witcher t-shirt a month and a half ago. I've paid but have never received a shipping order or my item. I've tried contacting them multiple times with no response. This is a bad company. Stay away.

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Leon
2 years ago

Sent incorrect TShirt – (label cut out).
Will not reply to emails.

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Kerri
4 years ago

I purchased a Frozen coronation dress in November 2016 only to receive something in January 2017 of DRASTICALLY lower quality and missing pieces. It was already disappointing enough that it took more than double the promised time to receive my item. While Fanrek was in touch with me during the shipping process, after I showed them pictures of how the dress I received was NOTHING like what was photographed on their website, and after they said they would refund me once they received the dress back, they stopped responding to my messages altogether. I also noticed that shortly after I showed them the drastically different dress item, their website got updated to show that they didn't have size XS anymore. I can't help but think they were out of stock and instead just took whatever else "resembled" my item that had an XS sticker on it and just cheaply sent that. Their idea was for me to return the dress AND keep my money. I thankfully had a friend ask for tracking and to have the company physically receive the item to ensure it got delivered; I read reviews on how Fanrek claimed they never received items.

THANKFULLY I won my Paypal claim, and I got my $129.99 back, but I still lost all that time and shipping costs thanks to this trouble. They promised me a refund yet ignored me. I thank Paypal for having my back on this one. I do not understand how this business has not been closed down yet. I kept every record of all the email exchanges, pictures, etc. just in case. I didn't even have to show any of that in order to get my refund since they apparently never responded to Paypal either. NEVER EVER AGAIN. AVOID AVOID AVOID.

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Kendall
4 years ago

I ordered an item, my account was charged the price $59.99 that same day and they said delivery in 10-15 days. I have tried to contact them repeatedly thru e-mail and phone number they have listed to find out the status of my order. No product, no response from them.

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Damian
4 years ago

Thought I was purchasing two mine craft back packs for Christmas gifts for my kids. Nothing has ever arrived. They do not respond to e-mail and their phone number is fake. Wish I had read reviews before buying from them. Costly mistake.

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Marina
4 years ago

They are using cosplayers' photos for some of their items, and then of course the item you receive looks NOTHING like the picture. Absolutely terrible. Never shop with them.

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Dewayne
4 years ago

Ordered a mask for a Halloween costume. Was never sent a tracking number, so no way to see if it was actually shipped. Should have been delivered in 15 days, now a month has passed with no delivery. Wrote to customer service and asking for a full refund. FRAUD.

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Gerard
4 years ago

Do no buy here. They take a picture of a high quality dress and then send you a horrible cheap dress that is not pictured. They even admitted they sent the wrong dress but it's been over two months and I have no dress and no refund.

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Rodney
5 years ago

I asked for a costume to be custom made. They shipped it to me, and it had an L on package of the dress, which indicates they never custom made it, but instead just shipped one they already had premade. I emailed and called and they replied after a lot of emailing and calling…but only after I had called tons of times. Then they refused to correct the mistake. I pleaded and asked if I sent it back, would they fix it…and they said they would. It is now over a month later and they said they never received my dress that I sent back. I had to ship the damn dress back to them for $38 dollars, and the dress was $109. I am assuming that this is FRAUD. AVOID at all cost. I am very very upset.

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Noel
5 years ago

I placed an order in July, and I was told it would ship within 21 days max. 21 days went by, so I emailed them. No response. The next day, I emailed again. I was told that their company wouldn't MAKE the item until October, and would ship the day it was finished. October rolled around, and I asked if it would ship anytime soon. They said it wasn't done, but would ship on the upcoming Sunday. Monday came, and I, livid at this point, asked when it would ship. I was then told that every order they made was made incorrectly, and that I would be refunded within 3 days. 4 days later, after still not being refunded, I emailed them again to ask why I hadn't been refunded. No response. I emailed them again the next day. No response. In the end, I'm stuck going to the bank and filing a report there. This is OUTRAGEOUS. Take my advice and DON'T SHOP HERE.

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Gladys
5 years ago

Costumes were way too small. They refused to refund for return despite, web site saying that. Offered partial refund. Paypal got involved and then they were forced to take return. Now claim they didn't get it, so they have their stuff back and my money. AVOID them.

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Haley
5 years ago

last year i buy a elsa coronation dress in fanrek shop,the real dress is much more beautiful than the pictures show.and the material is very comfortable,i never think with such low price can have such high quality dress,in a word , thank you for your good customer service and fast shipping.

the ant-man movie is coming , i have bought 6 ant-man helmet from your web,my customers are say the helmet is perfect and good quality.they are very satisfied with your shop product,thank you.

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Gilbert
5 years ago

They stole my artworks and sell it without my permission!

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Heather
6 years ago

I must do something for the perfect costume Fanrek made for me!

I was totally shocked by the quality of the costume, not mention the unbeatable price!

Recommend this store to everyone who want to buy costumes.

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