Fansgoods.com

Kenny
3 years ago

"Buyer Beware! Do not use the website Fansgoods.com. They sell "NFL" branded products that are NOT authentic and are very inferior in quality and not sized to american standards. This is a China-based company and not in the US. They advertise 365 day easy refunds yet it has been almost a year and I cannot get my refund. They tried to get me to keep the low quality shirt for a partial refund. This was not acceptable. The return is not free shipping and not hassle-free. It is now my belief that they have drug this out a year in order to not have to do the refund at all. Communication is very poor and they rarely reply to emails. When they do, they have the same message. This company is a total scam.

This is not a reputable company and DO NOT USE THEM!

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Callie
3 years ago

Not refunding my bank account and keeps putting me off

On 11-17-16, I let a family member use my bank card to make a purchase from fansgoods.com. The order came to late and she refused the package and returned it to the sender on 12-7-16. The address on their website was for 686 West Hudson Street, Wellsville, Missouri. Upon checking further, there is no such address, and the package came from another country. I have been emailing customer service, as they will not provide a phone number and have been told time and time again that they have not received the package back from me. I have a USPS tracking number but cannot track the package once it left the US. I feel that I have been scammed out of my money and I feel this is a scam company.

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Roman
4 years ago

Their website is convincing. I even Googled them before I purchased and none of these complaints had been filed yet. Anyway, the jersey I ordered took forever to get to me. I contacted customer service and immediately had a bad feeling because the reply was sent at 1:00 am and was riddled with errors, clearly not an American company. The jersey I got is not as bad as others have stated in their experiences. I would have been happy with it if I had paid $20 and expected a knockoff. After weeks of arguing with customer service, I flat out said I knew this was a counterfeit jersey and would contact the correct authorities to have the site shut down, and we settled on a 50% refund because I was sick of fighting.

TLDR; Don't buy anything from here.

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Ashely
4 years ago

Ordered an authentic Nike NFL Salute to Service Hoodie. Received it 8 weeks later and it is counterfeit merchandise, poor quality and not licensed by Nile or the NFL

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Colt
4 years ago

Ordered an "authentic" NFL jersey. It allegedly shipped right away, but sat in customs for 2 months. When item arrived it is not even close to an NFL jersey..authentic or not. It is a silk screened polyester tshirt with plastic NFL logo stitched at neck. Nike may want to sue since their logo is screened on the tshirt. DO NOT DO BUSINESS WITH THIS FAKE COMPANY!

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Colt
4 years ago

Reported this company to the Better Business Bureau! Counterfeit Nike NFL hoodie. Came from China with no tags at all. Poor quality. Pretty much told me to take a partial refund (which is still didn't receive) because my item will be "lost" in shipping to China and I wouldn't get my refund.

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Bobby
4 years ago

Same story as everyone else, but I never even received the jersey I ordered mid December 2016… its now beginning of February 2017. Multiple emails to customer service only to have them tell me its shipped and stuck in customs. Tracking number shows it never left the originator. Total scam site!

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Calvin
4 years ago

Ordered and paid for a jersey and never received the jersey, shipping states it's still sitting in China. They keep sending the same email when I request a refund.

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Johnathon
4 years ago

Completely fake claims to be authentic. Looks nothing like the picture. Won't return my emails. Offered me $20 to keep it and now ignoring me after I said no. Told me I can return to China on my own dime but if they don't receive it, they won't refund my money. SCAM!!!!! Jersey is hilarious looking. Has sock material on the arms where stripes would be on a jersey. Nike sign is visibly stitched on. Weird seems all over and heat burn marks on the player's name on the back. Overall Material is crappy and thin.

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Camille
4 years ago

Ordered a color rush jersey, took almost a month to get to me from China!! When on the website it says they are located in the US with the address in Missouri? When i did recieve it the stitching was awful, strings hanging everywhere and the print was chipped off, looked like a child painted it on. definitely not "what the pros" wear like stated on the site. Not to mention they over charged me! Told me it was an additional tax they add, said I would get refunded- never saw the money. Returns are NOT easy, considering you have to ship back to china out of your pocket. John also said "packages tend to get lost in transit" so He Insisted I keep the jersey and will refund me 15%, are you kidding me?! Reporting them to my credit card. DO NOT BUY FROM THEM

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Kelly
4 years ago

I ordered what was represented as an official NFL boys Jersey, for $77.99 (free shipping). The address on the website states the company is out of Missouri. I saw a charge on my credit card statement from China (TryFreeBiz Shanghai; Yuan Renminbi) for $82.26 plus a Foreign Transaction Fee for $2.46. I emailed them and asked why this jersey was coming from China and why the extra charges? John Cooke replied that the extra charges would be refunded (but no refund came). I waited over a month and the jersey finally arrived. Oh WOW, is it the poorest made piece of crap I've ever seen (raw, fraying patches and seams, horrible stiff fabric, etc.). I contacted John Cooke again telling him I wanted a refund (they state on their website that's not problem), but now he wants me to package it up and return it to China (very costly to do). What a horrible experience.

DO NOT ORDER FROM THIS WEBSITE!!!

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Angel
4 years ago

I purchased a jersey on November 28 and it never arrived. My credit card was billed by a company in Beijing, China even though the website states that all items are made in the USA, located in Missouri. Customer service has been giving me the runaround stating my order is stuck in customs with no release date provided. They also offered to send me a new item for free as long as I agree to no refunds or exchanges, even though the website offers hassle-free returns/exchanges. This company is a scam. Do not order from FansGoods.

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Tera
4 years ago

Ordered a men's Kansas City Chiefs Olive Salute Performance Hoodie and had to email to get a delivery status because everytime I checked the delivery status using the tracking number it provided, it showed in customs in China. Finally received a hoodie but it was a cheap cotton hoodie instead of the performance hoodie shown on the website. During many emails back with a John Cooke from FansGoods, I was told that I could return the hoodie but there is no guarantee it will be received in China and if not received I would not get a refund. I was offered a 15% refund then a 30% refund if I didn't return the hoodie. After so many emails I decided to count my lose and agreed to a 30% refund ($18) of the $59.99 I was charged by FansGoods. I have yet to see my refund. PLEASE do not order from FansGoods.

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Beatrice
4 years ago

Ordered authentic jersey for Christmas. Took 5 weeks from China. Jersey looks nothing like web picture and is nothing close to authentic. Look where the size tag is sewn in!! And the jersey is mostly cheap mess. No return labels included even though web says 100 percent guaranteed and easy returns.

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Kelley
4 years ago

I purchased a jersey in December and still have not received even after I emailed customer service (with no response). They have already charged me for the jersey even though it does not list a tracking number so hasn't been shipped. I've read other complaints that say it's based out of China even though it lists a Missouri address. Do not order from this site.

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Kimberly
4 years ago

Ordered a color rush Jersey December 8th and received nothing and no updates. The emails are unreadable and I've received no answers regarding my order. THIS COMPANY IS A SCAM !!!

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Tabitha
4 years ago

My wife ordered me a Kelvin benjamin jersey for xmas. The numbers & name are very tiny & cheaply put on. The logos on sleeve are also small, crooked, & the old Panthers logo. Kelvin wasn't even on the team back when Panthers had old logo. When you look online the jersey look legit & it says you can return no problem. My wife emailed them & told her she has to mail back to China, it's very expensive, & it was probably just going to be lost in the mail. They offered a 15% refund, that's $12, and I'm sure if I accepted it they wouldn't actually refund anything. I have since been emailing. Somebody named John Cooke is responding. He has given me 2 different addresses & a fake phone number in New York. All we want is our money back so we can buy a real jersey. I have never made a complaint before but I hope people read this & NEVER buy anything from this place!

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Shayla
4 years ago

Ordered jersey month and a half ago and canned email responses are all they provide, always the same emails.

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Britni
4 years ago

I ordered an NFL jersey through fansgoods.com on November 23rd, 2016 and have yet to receive it, and it is now January 3rd, 2017. The tracking number has said that it's being processed from China and that's all it says. It has never updated. There is no phone number to reach customer service. Only an e-mail. And everytime I e-mail them I get an automated response saying that there's a delay and if I want to refuse the item then I must do so upon delivery. There's a problem with that because I've never received the item and I don't think it's getting sent to me. I've demanded a refund and I keep getting the same automated e-mail response. Do not buy from this website.

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Don
4 years ago

Ordered my husband and Raiders color rush jersey from fansgoods.come as a Christmas present. The website stated they were authentic on-field jerseys. They also state they are located in Missouri and shipping is free. As soon as I put my order through, it said my money been sent to a Chinese name. I immediately freaked out! The confirmation email was also very bad English. Another red flag. I called my bank right away to try to stop payment. They could not because the payment was already authorized. I then sent an email to fans goods customer support to cancel my order. I have been battling with then to get a refund for 3 weeks. They are located in Taiwan not Missouri, and they also charged me $11 for a customs charge. This place is a joke. There is no possible way these jerseys are authentic. The customer service people have fake American names, and their emails about my concerns are barely readable because the English are so bad. They also told me I would be refunded the amount of the jersey only, not the customs charge even though I stopped the order before it was shipped. Do yourself a favor and DO NOT place an order with the scammers!

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Yvonne
4 years ago

I order my husband a Pittsburgh Steelers Salute to Service hoodie from this website because it was based in the U.S. and promised hassle free returns. When I received my item 3 weeks later it had come from China and was clearly a knockoff. The font that the word "Steelers" was written in is not the correct font that the team uses and is pictured online and the tag had spelling errors. I looked on the website to find out how to return the item and there was no information on returns. I sent an email to their customer service department but have not heard back yet. I will never purchase from this website again.

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Jocelyn
4 years ago

I was looking for the jersey my husband wanted for Christmas so I came across fansgoods and it had the jersey 20 dollars cheaper then other sites,so I looked at their website and I made sure it was based in U.S. so I would get it in time for Christmas and it has a U.S. address so I purchased the jersey on www.fansgoods.com and it says tracking information info will be available within 24-72 hours of your purchase so a week went by and finally the tracking number shows and its coming from China and two weeks go by and it's still in China,so I write to customer service since there isn't a phone number and I tell them that I purchased the jersey for a Christmas present and a lot of time has gone by and the jersey is in China still and they told me that they were going to call the mail carriers and tell them to rush my package so I can get it in time for Christmas and that was last week so I waited a week knowing that no-one can call usps and tell them to rush mail but I look up my tracking and it's now a week later and it's still in the warehouse so I write and ask them to cancel my order and they tell me my order is already shipped and on it's way here and the delay is because customs is inspecting it and if I want to cancel my order I have to wait until I get the jersey whenever that will be and then refuse it and ship it back and wait until it gets back to China.The website says the jerseys are authentic too and I asked customer service and they assured me that they were authentic.I don't know what I can do to get my money back sooner then probably 6 months or not at all.I purchased my husband another jersey so he would have his Christmas present.

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