Fantastic Furniture

Bad experience, bought a desk, came to assembling – scratched. Multiple emails and calls – contact your local store. No answer. I gave up on the warranty and will not be buying this chinese rubbish from them again.

I was going to buy a sofa and I rang them to answer a couple questions, but their customer service have no product knowledge. Changed my mind immediately about ordering online from them.

I expected a 3/4 week wait, but I am still waiting on parts 3 months later. FF is a multiple level customer service 4 online purchases with each knowing nothing or passing any information on. I have made more phone calls that I care to count just trying to get the next lie on when things are due or getting delivered. When I make many of my calls with instructions that I can鈥檛 receive good at certain times or days due to being a school my next delivery sms arrives with all times being wend or after hours. I will look around at other options before thinking about ff. Good luck if you buy online.

I highly recommend you check out Fantastic Furniture if you are looking for any items for your home. I buy as much as I can from Fantastic for both our home and our beach shack. The items are always good quality and the service is second to none. I have bought from Fantastic Furniture stores in Toowoomba, Rockhampton and Burleigh Heads and have always received excellent customer service. I would like to give a special wrap to the team at the Burleigh Heads store. Wow! They excel in client care. Thanks to you all.

Becareful of buying furniture of this company. Bought a lounge suite of them got rid of it in 2 years. Gave it to my daughter for the kids playroom. Thats all it was good for.