Fantasy Lenses


 http://fantasy-lenses.com
Yvette
10 months ago

I never recieved my product. Customer service ignored all my requests, so would recommend people to stay away.

Should probably be classified as scam.

*UPDATE

Fantasy Lenses reported my review as false as they did not believe me. Trustpilot has received propper documentation for my purchase.

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Omar
6 years ago

On the 11th of October I ordered some contact lenses from this site for a halloween costume. I paid extra for express post because I needed these lenses by October 25th as I was going to Tivoli's 'Monster's Night Out' event that day. Express post said I would receive my product in about 2 working days.

By the 22nd I had still not received my lenses, and was concerned. I wrote to customer service regarding my order and was told in response that my order had been posted and should be with me shortly (in a regular envelope). I asked if they could tell me what date my lenses were sent and was told that they do not keep record of this information. After this I went and checked my receipt to be sure my address and contact details were all correct, which they were. By October 30th I still had not received my lenses, so they were too late for the event I bought them for. I contacted Fantasy Lenses again and said that I would wait another week, to give them the benefit of the doubt in case the post service was the problem, but after a week I would be requesting a full refund including for express postage costs.

They never replied. I thought this was very rude, and the week went past without any response or any sign of my lenses. I wrote again on the 10th of November, nearly a month after I made my order, and asked politely for a refund. Still to this day no reply. I know that I am contacting them on the correct email for customer service because it is the same one I used when they replied to me earlier. I have now given up on this company returning the money to me after I did not receive what I paid for, and am in the process of contacting paypal directly to see if I can claim the money back from them directly.

Fantasy-Lenses is an unreliable company that outright ignores their customers who ask for refunds with a valid reason. I have proof of all correspondence I have had with customer service, and the emails I sent that received no response, so if the company tries to claim that I am lying I can back up everything I have said here. My advice is NEVER buy lenses or anything else from here, I will never be doing business with them again for future events. I wish I didn't have to give this company even one star as their actions (or lack of actions) have been completely unacceptable.

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