After trialling two of the "more well known" hosts and not liking their support (rent-a-support from overseas), I discovered Farbyte.
I chatted for around an hour with Paul on the chat system and for the first time during my search, I actually felt like someone was interested in answering my questions and would like my custom.
I took the plunge and ordered the VPS. It was all set up quickly, the emails from Mark were great and all-in-all – a really high standard. What really impressed me was the care and help Mark provided moving my sites from my old VPS to the new one. He was working all day and was a great help.
I would have no problem recommending Farbyte. It's nice to have proper support from people who actually care and not to go through two (or three) support agents who miss simple questions you ask.
I have been hosting with them for well over 1 year now and the service is always supper and quick! 🙂