Fareboom

5777 West Century Boulevard Los Angeles 90045 United States
1-626-256-1249
 http://fareboom.com
Lea
3 weeks ago

Don't book with them, they are liars, they put 24 hours free cancellation and it's not, I booked with them and I cancel it during the 24 hours and they charged me cancellation fees.

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Parker
1 month ago

Why you should not ever book a flight through this third party
We were in The UK when we found out our connecting flight home would stop (with a 14 hr layover) in a country that was HIGH risk for COVID. During a confirmed global pandemic. This flight home was not an option any more, due to them also closing their boarders.
When we asked to modify our flight, it was not an option. They told us to talk to the airline… who told us to talk to the 3rd party… and back and forth. After more than 24 hrs in another country with no confident route home, we each spent $400 on a new flight home that would have no layover.
It took us quite a while after returning home to confirm whether or not we would have a voucher for the Fareboom flight that we had "forfeited".
Once we received confirmation of this we were satisfied.
UNTIL I was told now multiple times I can only use this voucher to book a new flight HOME FROM THE UK! This is ridiculous as we went round in circles trying to do this in the first place, we are now HOME from the UK and have no intentions of going back after just having been there. Fareboom is using a global pandemic to prey on customers who were in a horrible and frightening situation and will likely be making money due to numerous customers being completely unable to use their "vouchers" due to ridiculous limitations. I would not recommend this company at all.

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Fabian
1 month ago

To all: AVOID THIS COMPANY AT ALL COSTS. They have violated almost all the ethics of conducting fair and adequate business. Due to travel restrictions early in 2020 they have been playing musical chairs of avoidance. Constantly referring to parties who have no controlling interest of a refund. For example, they ask to call airlines for refund, airlines explicitly states it is Fareboom's responsibility (which it is entirely). Insurance company also states that it is Fareboom's responsibility to refund the cost of my invoice. They have deliberately and consistently avoided blame and also feigned ignorance on this issue. These are the most polite words I can say about Fareboom, although they severely do not deserve that respect. Simply, they owe the customer money and blatantly refuse to comply to appropriate business practices. I am not the only victim of Fareboom's gross negligence on treating their customers fairly.

AVOID AT ALL COSTS.

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Jena
2 months ago

I originally booked a flight for 3 people in March 2020 to Paris. Due to covid 19 I decided to cancel my trip that was supposed to take place in August. I asked for a refund but was given a voucher instead. Fine. Once I wanted to use my voucher in November 2020 they asked me to add $2000! Yes, saying that the tickets went up. I told them I will use my voucher at a later date. Then on December 2020 they asked me to add $1100. I have checked with united airlines and actually prices went down. They had no reason to ask me to add another thousand. I booked it anyway. Then I needed to change my return date they charged me another $282. Lastly, I also had seat assigned on the site but United airlines declined and said I had to pay an extra $55 per seat reservation. I think I should sue this fake company. Stay away!

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Maribel
2 months ago

Fareboom is a great company and for the past 10 years they been providing services to me. I am traveling overseas next month and I purchased a ticket from their website. Their website is very easy to use and you can purchase multiple tickets at the same time.

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Neil
3 months ago

If I could give this company a negative 1000000 review I would. But I booked a ticket last year for an intl flight this year and Covid happened. I was offered a voucher to reschedule my flight for 'FREE' so I did. I decided I wanna fly in December because it showed on their OWN website that the ticket is $200 less than my original ticket but I was forced to pay aN extra $269 because according to these thieves, December is a "peak" season. SO Because of my willingness to see my family back home, I went ahead and paid the extra money. My flight got canceled again but they couldn't find a flight that would work for me so I insisted I get a refund so I can book my flight somewhere else. Days went by and I was told ok I'm getting my refund but I would have to pay $35 to process it. Again, I paid coz I just wanted my money back and be done with fareboom. I got refunded but not the extra $269 I paid them because they said that was non refundable which I wasn't told about. I'm still trying my hardest to get my hard owned money back and will never ever use this site again. They are out to get you!

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Tricia
3 months ago

There is no customer service at all! You will regret if you book with them and you need to cancel or change your flight.

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Angel
4 months ago

STAY AWAY!
STAY AWAY. Deceptive company they are hard to reach. Not willing to refund on a fight that was canceled by an airline.

I DONT RECCOMEND BOOKING WITH THEM THEY WILL BURN YOU. SO STAY AWAY!

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Misty
4 months ago

Incredible prices that I've never found anywhere else. Very easy to use. When we had to cancel our 2020 trip due to COVID-19, we did not have any trouble.

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Sabrina
4 months ago

Our flights have been canceled for the second time. After the first cancellation, we had a pay a huge fair difference to change travel dates. Here comes the second cancelation. We are told from the website a $375 per person penalty applies to request a refund and $350 per person fee to change dates even though we have travel insurance and we didn't cancel the flights. The order number is O-2B968485. I have been unable to get any email response from anyone and neither can I get anyone on the phone. I really don't want to pay all those huge fines coupled with the frustration. How do I go about this?

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Jamal
5 months ago

I don't even know where to begin. The bottom line is Fareboom is a SHAM. They're certainly trying to take advantage of the pandemic even though all the airlines are being super flexible. My girlfriend and I bought a ticket from Washington to Munich for a trip originally scheduled for mid April 2020. Obviously COVID-19 happened and the airline (Air France & KLM) cancelled those flights. That automatically made us eligible for a travel voucher or a refund per the airlines policies. We opted for the voucher because we are insisting on making this trip. Also per the airline policies, if there was any fare difference, the customer would be responsible for it. The original ticket cost about $690. When we tried to rebook using the travel voucher value for dates also in Mid april of 2021, the fare difference ended up being …….. wait for it $475. I am not sure what type of pricing system Fareboom uses or how they come up with that figure but that's ridiculous. Especially since the same ticket/itinerary is available on their website in the low $700s. We tried changing the destination and the dates many times but most of the quotes we were given had a difference of about $300-$500. Fareboom's argument is that the original ticket was in a different fare class. Yet, i checked the fare basis on their website (VKCS14M2LN6G, which is the same as the original ticket) and it is still currently selling in the low $700s. So why are customers with travel vouchers forced to pay such a huge fare difference???

Why can't we take advantage of those prices currently listed on their website??? It is not the customer's fault if the airlines decide to cancel their flights.. Well Fareboom argues that those prices listed on their websites are for "new" customers/purchases only(meaning those with no travel vouchers). So what basically happens is that when you speak with a customer representative after an hour long wait on the phone mind you, they send your request for rebooking to their Exchange Department which then send you a quote. If that is not the definition of fishy, I don't know what this is.

While airlines are doing their best to be as flexible as they can, given a global pandemic that has taken the lives of millions, Fareboom is trying to rake in as much money as possible.. The value of the voucher is pretty much useless since Fareboom is going to find a way to add at least $300-$500 using their dubious pricing system. They're basically trying to convince me that the ticket price has gone up $300-$500
Change fees have been waived, so i suppose Fareboom is going to try to recoup that money back one way or the other.

Everyone has been affected by this pandemic one way or the other so it would be judicious if Fareboom tries to be understanding.

EDIT: my order numbers are O-2B899391 and O-2B899377. I have requested a refund.

EDIT: Fareboom refunded the price of my ticket. The process was smooth and there is a $75 fee with it. I鈥檇 suggest everyone reads the fine print before purchase a ticket with fareboom. Their prices are really good but you better hope there is no pandemic or you鈥檙e 100% sure you鈥檙e gonna make the trip.

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Marlon
5 months ago

I originally booked flights for my son Matthew in November 2019 to Germany for a summer internship on AirFrance flight for May 10th 2020 returning August 5,2020 (cost was $926.18 with $66.17 Travel Insurance included / Order # was O-2B972941). His college advised him not to go due to safety concerns with Covid-19 however the internship was technically not cancelled. When I reached out to Fareboom I was told they couldn't refund my money and -I Couldn't use the travel insurance because I didn't have a cancellation statement from internship in Germany-but I could use ticket another date prior to 1 year from purchase date. I discussed with Matthew and we decided he would take the trip before going back (since we had to use by November) to college so as to not lose the opportunity to visit Germany since I paid the money already. The flight was rebooked for August 3rd on Delta Airlines (Order #O-2B972941) and had to pay an additional fee of $52.00 for difference in Fare. As the date approached in late July it appeared the travel ban to Germany that was in place may not be lifted by August 3rd and his travel may be restricted to Germany. We reached out to Fareboom and were told that if travel was restricted and flights were cancelled then we would get a refund. We were told just prior to flight departure that we would have to request cancelation of tickets to assure we received refund. We followed their guidance and logged into the Fareboom website on July 28th. On the website a "Popup" appeared that said the flight would be eligible for refund due to COVID-19 government mandates… not sure why but this communication is not actually sent in their message system that can be traced back? We followed the steps that they outlined in order to cancel the flight and confirm for refund… We were asked how we wanted to receive reimbursement and we selected putting back on original debit card that was used… No refund came within a few weeks… I messaged them about the refund and was told first that since the flights did depart (with anyone not restricted I assume) and weren't cancelled then I wasn't due a refund… then I was told that since we cancelled the flights and not the airlines we would not receive a refund… Then I was told that I would have to go to AirFrance which confuses me since Matthew was rebooked on a Delta flight?… and I next was told…"but the Airlines are not giving refunds on government mandates…". COVID-19 has turned into the biggest excuse for not doing anything or at least the right things today… I can't actually talk to a person at Fareboom because of COVID-19… no one answers phone and the automated message says you have to message them on website. Hmmm I wonder why the customer service people can be safer typing on computer vs answering the phone forbpeople they've taken money from and given nothing in return… A majority of this nations office staff is working remotely… Can't FareBoom's customer service employees answer a phone at home safely?
My standpoint:
I paid for a flight to Fareboom (Not AirFrance or Delta), Fareboom is then my "travel agent"… they have my $978.18 in their bank account and they weren't able to provide my son a flight; therefor it didn't cost them or the airlines anything for his travel and I want my hard earned money back. Do they think it's ok to take money from people and not give them anything in return. I don't believe their business is charity! I assume they figure we'll just let our money go in their circle of excuses. I'm not asking for a free-ride. I'm the only one here that lost money and although I'm sure the airlines and Fareboom are losing money in this situation its not my responsibility to support their companies for nothing in return.

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Alexandra
5 months ago

Will never use them again
I will never use them again.
I purchased 3 international tickets and the final destination airport decided to close there doors for any int. Flights.
Fareboom canceled my flights even it's not my fault, and asked me if I wanted a voucher for a year or contact Delta airlines for a refund!
Delta approved my refund, but Fareboom decided to charge me $70 per ticket as a cancelation fee.
Even it was not my fault to cancel but they said I purchased discounted tickets and that's why!
I purchased the tickets back in January for June travel. Approving the refund now.
What's so sad that they charged my card now the refund fee of $225. And telling me after the transaction was completed that there is a long wait to get my credit for my tickets because of covid19.
I fly with my family every summer international and I will never use them again.

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Shelly
6 months ago

I will never use them again.
I purchased 3 international tickets and final destination airport decided to close there doors for any int. Flights.
Fareboom cancelled my flights even it's not my fault, and asked me if I wanted a voucher for a year or contact Delta airlines for a refund!
Delta approved my refund, but Fareboom decided to charge me $70 per ticket as a cancelation fee.
Even it was not fault to cancel but they said I purchased a discounted tickets and that's why!
I purchased the tickets back in January for June travel. Approving the refund now.
What's so sad that they charged my card now the refund fee of $225. And telling me after the transaction was completed that there is a long wait to get my credit for my tickets because of covid19.
I fly with my family every summer international and I will never use them again.

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Cody
6 months ago

Requested refund for flight to Germany non 07/02 because of Covod-19. They charged me $300 for processing the refund of three tickets. Informed me per email last week that my refund was processed, but it could take up to 4 weeks until I see it on my account. When asking for receipt for travel insurance they told me I can show them my bank statement when the money post. When advising them that even Walmart gives you a receipt when they process a refund, they finally sent me one. Discovered that the four digit of the debit card the receipt show are not mine. Wrote them now 3 times asking where my money went to and still have no response. How is it that you can take my money in a sec, but take forever to give it back?

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Lesley
6 months ago

Don't ever use this company. You are are your own should you run into any flight-related problem. Their phone line isvpurposely set up to avoid speaking to customers. Emails are hardly responded to. Worst of it all, they are very dishonest if they manage to respond at all to your emails and here is the story: Got stranded overseas due to COVID. Made concerted effort to reach them to no avail. Got auto-email on confirmed flight on the original return date despite airport closures due to covid. I ended up on a wasted trip of over 800 miles to and from the airport of departure. When I managed to return via emergency evacuation flight at an extra cost of $1350, I reached out directly to the airline in April and requested for a refund on the return trip. Delta promised a full refund and I requested a direct refund to me since I could not get hold of anyone to speak and no response via emails to fareboom/bt-store.com. Unknown to me, when a customer pays in their website, they collect the money and then pay with their own credit card. Delta refunded the money to their credit card. I have every evidence including refund tracking number, the last 3-4 digits of the credit card number where over $549 was refunded, yet the company claims they are yet to receive the refund. And then refused to respond to my email request for a refund and there is no way to speak to anybody as their phone was purposely set up not to let customer's calls go through. Even when one manages to go beyond those robo-messages in order to speak to a customer service agent, you can hold unend and the system ends the calls no matter how many times you try. If there is a way to give a minus 5 rating, I would give it

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Trey
7 months ago

Fareboom has definitely no ethics, no customer service. I have to contact a 3 rd protection company to be served. Very poor !!!

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Hugo
7 months ago

I guess I had to come here on the reviews to see that Fareboom can actually reply to a request.. Emailed them several times a week, booked a flight and couldn't travel of course due to Covid.. It has been almost two months, and I didn't hear anything back and don't know how long still I will have to wait for my refund.. Customer service is about keeping your customers informed and valued, definitely not what you guys are currently doing and people are waiting still for their money back even so you will charged $75 per ticket canceled SMH..
I will not and will never recommend Fareboom again and will have my brother stopped dealing with this Company as he used to buy flights from them several times a year.
This been said, Im still waiting on my refund for order number O-2B1134395.
Hope I will get a reply here as there's not other way to reach you guys.

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Belinda
7 months ago

I booked 5 airline reservations with Farboom on 09/19/2019 to fly on June 28th 2020. The airline cancelled our reservation and changed it to July 1st. Then they cancelled again and scheduled it for July 12th. I finally had enough of them deciding for me when to travel. The country that I was going to would not open the air traffic until July 14th. In addition, the country would not allow any airline to land in it's airports except the domestic airline. The airline I was traveling with, would not be able to fly us there. I contacted Fairboom many times to refund me the money, they want to charge me $75 for every passanger. I refuse to loose $375 for a cancellation that I didn't initiate. The airline is the one that cancelled my original tickets, not me. They didn't honor their commitment to fly us on the date that we chose. I know that I am entitled to a full refund without any question!
I am going to give them one more chance for them to make right and refund me the money. I used Fairboom for many years. I travel with my family every two years and bring my mother once a year. In addition to anyone coming to visit me, I purchase their tickets with Fairboom. I am also a board member of a large community which I always recommend Fairboom for all member's travel needs.
My order number is O-2B933577 and I would like my full refund!
While waiting for your response, respectfully,

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Pierre
7 months ago

Thank you, Janice and Tina. We truly appreciate all your help, the hours you spent on the phone with us to resolve this issue, and making our case with the United agents. You guys are the best!
When it's safe to travel again, we'll definitely call fareboom to get your expert help.

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Bianca
7 months ago

This is the WORST, dirtiest, money hungry agency that I have ever encountered. We have saved very diligently for a trip to Europe 7/8-7/18/20 with our kids which would've been their first trip. Because of COVID we are Unable to travel. They issued a voucher good for one year which dosent work since we booked 1/20- our kids are school age and would need to travel in the summer. We have tried countless times to reach them over the phone to no avail. Their phone number constantly tells you to go through the website but the site tells you that you can get a voucher for a year. WE ARE IN THE MIDST OF A PANDEMIC!!! DO NOT BOOK WITH WITH AGENCY. The Ceo Marc Cadez is clearly a crook and is stealing everyone's money. I would like a personal phone call from him explaining why he is doing this to me and my family. You are a terrible person and hope will reap what you are doing to all of us in some way or other. Why don't you speak up and voice to everyone what you are doing. You should go to prison!

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Martha
7 months ago

With so many families suffering from the economic hardships imposed by COVID-19, it's terrible, possibly criminal, for Fareboom to create a refund scam to steal $75 from people. Do the people at Fareboom have any decency as human beings to steal money from families that just had their travel plans destroyed? terrible company and even worse people managing it.

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Monica
7 months ago

Pushed into a refund and then charged $150
Greetings. This is our first time using Fareboom. We purchased tickets to fly from Tampa, FL to Rio de Janeiro, Brazil and back to Tampa (August 14th – August 21).

We were happy with the tickets we were able to reserve through Fareboom. But then… we received an email.

When Fareboom emailed me that our flight(s) had run into seating/cancellation problems, they gave me two options: allow them to reschedule us on alternative flights (which is the choice we first made and wrote them) …OR… pursue a refund.

Their response to finding us alternate flights was to confirm out cancellation (which we did not choose in our initial response).

Having to confirm the cancellation (we didn't make), we were left with choosing a refund. Fareboom gave us two refund options (allegedly).

First option, accept the cancellation through them and pay $75. Second option, basically go request a refund from the airlines (in this case United Airlines).

Having read reviews, I learned the standard answer from the airlines is that my wife and I purchased our tickets through a 3rd party (Fareboom) and therefore the airlines were not responsible for any refund.

So basically, it appears that Fareboom did not give my wife and I any refund options other than to pay a $75 fee (per ticket) for them to provide me a refund within 2 months.

This is the email I received after having to accept their refund process with a charge of $150:

"This is to confirm that your Fareboom Order O-2B1149981 has been cancelled and filed for full refund per United Coronavirus waiver conditions. You chose the expedited processing option with $75.00 per ticket administrative filing fee."

My problem is, Fareboom used the phrase "expedited processing option" to justify the $75 fee per ticket (and we had 2 tickets, so its costing us $150). This "expedited processing option" is included in their response but not given as an option when I was forced to pay the $150 fee for the refund.

There was no option to get the refund from Fareboom without having to pay for the "expedited processing option".

It appears Fareboom is forcing people to pay $75 (per ticket) when the industry and government regulations / standards clearly say "Full Refund", is a terrible way to do business.

Since this whole process just occurred 30 minutes ago, I'll wait to see if Fareboom does the right thing and refunds my entire amount or keeps $150 of our money.

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Sandy
8 months ago

I booked a flight that had two layovers, by the time I arrived at the second stop, my last flight was canceled and the phone numbers were disconnected, no one would answer my email or their chat. I then had to book another flight, with the same original airline, but pay again. Still haven鈥檛 heard from FareBoom.

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Luis
8 months ago

Awful customer support experience. I have been trying to rebook 4 tickets over the Atlantic using all of their systems. I installed and used the app. I logged onto their website and put notes on my reservation. I tried calling the number THAT IS ON THE TOP OF EVERY EMAIL THEY SEND ME. Here is what has happened with all of that effort:

1. They didn't respond to the request submitted through their app.
2. I followed up with a note on their website, and they told me I had to use the Notes section on my reservation and that they aren't responding to email requests! Even though the app sent the email, not me.
3. I put the request on the reservation as asked, and they finally sent me an itinerary to accept or reject (I don't know why this step is even necessary in this day and age. I should just be able to select flights, apply a credit, and pay the difference all on my own.) The problem is that it had been days since I had selected an itinerary, and the pricing had changed. So I went and found another qualifying flight (we are flexible on dates) and sent that to them.
4. No response to the 2nd itinerary. So I decided to brave call waiting times and call them. After several menus, and lengthy messages, the recording told me TO SEND AN EMAIL! And then it hung up on me. But remember, I learned in step one that they aren't answering emails.
5. Time has passed, and prices have changed, so I have selected a 3rd itinerary. I clicked the button to use my voucher (which sends and email) and then I created a pdf from the confirmation email they auto-replied with and attached it to a note on my reservation. I'm trying everything I can possibly do to just get this done, but I'm close to giving up. My next step will be to explore options of fraud with my cc, or to take it up with the carrier directly, who I happen to be a FF with anyway. I guess after that, if that still doesn't get something as simple as a few plane tickets done, I'll have to explore legal options.

Advice: Just buy direct from the airlines. These guys can't run a business, and the hassle isn't worth what is becoming a nominal discount. They can't answer email, answer the phone, or reply to a message sent by THEIR code in THEIR own app. I know this industry is in a tough spot, but they aren't being honest with their customers. They actually say that they are prioritizing requests based on departure date! They are a discount travel agency! If departure date were my first concern, I wouldn't be messing around with them! It is about the cost, and for that we need timely responses. They need to figure out who their customers are and serve them.

Edit 6/13/2020: I have shared my info with customer service and we have traded emails on 2 separate itineraries, both of which they want too much in additional fair when I see the same ticket for less on their site. The issue has yet to be resolved, I still haven't talked to an actual person, and their process for this is still inefficient. I still hope to get this resolved, but I'm not sure they care about the feedback I give them, so that hope may be in vain.

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