FareDepot.com

29L Atlantic Ave #364. Ocean View 19970-9155
866-860-2929
 http://faredepot.com
Terry
6 months ago

This company will RIP YOU OFF do not use!
You have been warned… Had to give a star to submit.

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Parker
7 months ago

I booked two tickets through FareDepot to Greece for this July but unfortunately due to corona virus as a U.S. citizen I am currently not allowed to enter the country. For this reason the airline 'Lufthansa' cancelled my flights. I reached out to FareDepot to receive my full refund which I'm entitled to per the Department of Transportation. I called for days and was never able to get ahold of anyone so I finally emailed and to my surprise they got back quickly however, they said there would be a $100 processing fee per passenger to issue the full refund which could take 3-5 business weeks before it shows back on my credit card. I found that strange since I had used the same card and transaction for both of the tickets. Why were they charging me based off the passenger total? I voiced my concern and they said they could reduce the "processing fee" to $50 each, so $100 total. I was upset because the whole thing seems sketchy but agreed. I clicked on the link provided and it took me to their "secure website" where I had to type in the amount I wished to pay and nowhere did it mention paying this amount would result in a full refund of my $2196.70. I emailed Erik back and he said it was the only way to process my refund. He was extremely un helpful and did not reassure me in any way that I would be refunded like I asked. I got a receipt once I paid the $100 and now I just have to wait 5 weeks for a refund I hope I will get. So unprofessional and extremely criminal. Taking advantage of people who are already going through a hard time and charging a processing fee for something that isn't your fault at all. I will never book through them again and anyone thinking about it should absolutely pay a little extra and book directly through the airline. This is not worth the trouble.

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Lashonda
8 months ago

I am warning people to never book through this website! I have been trying to get in touch with them for about 3 months now regarding my flight being cancelled by the airlines. I have not been able to speak with a real person yet, I have left voice messages and emails and nothing. They take your money and dodge your phone calls. I have not had any issues with any other travel agency besides them. If I had read reviews before booking, I would have never booked through them. I have reported them to the BBB, stay far away if you want to keep your money and don't want to experience bad customer service!

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Stephan
9 months ago

I had booked a ticket with them. They changed my ticket without any notice then i asked them to cancel it which they did.
It's been more than 4 months that I've not received my money back.
Every time when I call them or email them they say it's processing.

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Nicolette
10 months ago

If I can give ZERO, I will do it

I have booked 4 tickets according to the price they listed in their web sites. They charged my credit cards more than the listed price on their web site. They told me that they will reimburse me with a check within 7 – 10 business days. It is about a month now and I have received nothing. I called them many times, sent many e-mails and still did not receive anything. STAY AWAY FROM THEM. They announce a cheaper price on their web site to decoy clients then charge you more.

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Angel
11 months ago

I booked a business class ticket with them, and that was a massive mistake. The airlines ended up cancelling one segment of my trip, so I needed to rebook. Unfortunately they're just not a travel agent.. they're simply a ticketing middle man. They have nothing to offer if your flight in case of cancellation or change. Phone lines are only for catching new reservations, and will not pick up if you choose option #2 (existing reservation). Email correspondence is super rude and will completely ignore your request. They really have no time or will for customer service. Use them at your own peril.

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Jordan
11 months ago

American Airline flight to Sydney was canceled by the airline. Fare Depot refusing to refund the money. 8 emails, threats, spoke directly to AA 2:30 am…over an hour on the phone and they verified I was due a refund. They, Fare depot are running me around. This is theft, no accident. Keeping funds when the airline verifies and accommodates a refund is shoddy and deceptive. Stay away….too much hassle. Fooling with the wrong client. I will be filing a judicial complaint and they need to pay me for my time, effort and trouble now.

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Brandy
1 year ago

We had the worst experience with this "company!" Do yourself a favor and STAY AWAY!!!! I travel all the time, and I've never had a worse experience than I did when I booked through FareDepot.

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Thomas
1 year ago

I had a fully paid ticket for Washington/Dulles to Mumbai, India in Dec 2019. Onward journey was completed but on the day of my return journey, the airline (Qatar Airways) stopped us from boarding the aircraft saying the agent (Faredepot) has not reconfirmed the date of journey as they had 'opened' the reservation. This meant the airline had 'auto cancelled' our fully paid existing reservation due to the sole fault of Faredepot. The result, I had to miss that flight, forgo my already paid return journey and rebook a brand new reservation for the next day with another airline by paying the last minute fare. Add to that the mental agony, hotel and travel expenses for one additional day.

Here's the kicker. Faredepot sends me an email that they cannot do anything to refund my return journey fate but will be 'gracious' to give me a $25 discount on my next reservation through them. What a joke!

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Lena
1 year ago

Horrendous site! DO NOT BOOK THROUGH THEM!! I have traveled internationally extensively over 30 years and this site is not legit! It looks like they give you a better price but they delayed by 4 days to process my booking and then, even after calling my husband to clarify details, they sent me a detailed "security form" to complete including bank details. HIGHLY SUSPECT FOR SCAMMING!! They cancelled my booking without notifying me before I was even able to attend to the email form they sent.

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Jasmine
1 year ago

Awful service, careless stuff. All they care about is to steal your money. Didn't warn me that I needed a Schengen visa to make 2 stops in Europe. Yes, they can claim that all visa issues are the responsibility of the customers. But I'm not going to travel around this country, OK? I'm just buying a ticket from the point "A" to the point "B". Isn't it your responsibility to mention it on your website? Or all you care about is to sell me the flights ?! At the airport I was told that they have no rights to do that without warning a passenger!!! When I tried to call them and get some help, they kept telling me that they are "working" on my case, and sending emails to the airline company. They couldn't even call to the airline company because "didn't know the number". They never called me back, never emailed me back never updated me as promised, unless I called them. When I get tired, I called the airline company myself- surprisingly, I immediately found the phone number just by googling it! Unfortunately, it was already too late, and I just lost the time waiting until the FareDeport to receive a reply from the airline company via email. I should have done that much earlier, instead of trying to get help from the FareDepot. The airline company told me, that if I called them immediately, they could put me on the another flight. Unfortunately it was possible only before the departure of the flight I booked initially. However for 3 hours before my scheduled flight departure I was contacting my travel "professionals" – the FareDeport stuff. In summary, absolutely unprofessional, rude, helpless, lazy, careless stuff, hungry for your money!!!

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Jerome
1 year ago

It took them 3 days to book us a flight after ours was denied.. and still didn't do it!!! Don't even think about buying tickets through them. They tell us allow us 1-2 hours already 72 hours!

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Kim
1 year ago

They didn't allow me to change a name mistake on my reservation. It's not like I was canceling the flight I was just changing the last name on my ticket. Any how they didn't allow to change it and I had to pay $100 to cancel it because they force me to. First and last time I buy with ridiculous companies like this. They are thrift!!

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Max
1 year ago

I wanted to write this review after many months passed after I had a successful flight through FareDepot only to go over my experience and hopefully it helps someone. First of all, I believe FareDepot CAN (emphasis on CAN) be ok IF you do not make mistakes and remain vigilante. My experience as followed:
I reached them through Skyscanner and saw that they had a flight to Rio de Janeiro for $680 or something like that with United and layover in Houston from the USA. All other sites including United had the flight at $800 or more (apparently Faredepot was handing out a discount). I booked two tickets and I even picked my seats from the airplane map they had. Unbeknownst to me, I picked Economy premium seats or something like that which is extra. After I used my credit card (I don't recommend using a debit card), I googled the company and was alarmed by the negative reviews and bad experiences. I panicked. Luckily, I obtained my confirmation number and e-ticket that same night so I went to the United Airlines website and sure enough my reservation was showing up. However, I still called United to confirm and confirmed with them I had reservations. But, my seats were not selected ( i had selected them on Faredepot's site) so I was able to select my seats through United's website. I then expected that credit form some reviewers said they received or were supposed to receive but never did. However, that form never came (please have the person making the reservations use their credit card under their name or else Faredepot might have to verify with you that the card is not "fraudulent" and that is through the form you need to fill out). The next worry (based on reviews) was that United did not increase their price and or change the flight details (I ordered my tickets 2 months in advance). What I did was download the United App and I'm not kidding when I say I checked every day to make sure my confirmation number still showed up and the details didn't change. Well, fast forward to the day I had to fly, I was nervous thinking the worst (based on reviews) but luckily my brother and I traveled to and from Brazil with no issues and at a much lower rate. However, I was stressed for those two months before my flight so I don't think the stress was worth it. I think I was one of the lucky few.

FareDepot only gets you the reservation but if you need to modify ANYTHING from your reservations, that is when you may have issues (this included spelling errors so please make sure to check everything before submitting the payment if you end up buying with them). I hope this review helps someone out there. What's worse? Saving a few hundred or possibly losing thousands?

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Charlie
1 year ago

$15 to cancel. TOTAL SCAM. I would not recommend using this website, no customer service. Please do not trust this website.

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Sandra
1 year ago

HELLO , I BOOKED A ROUNDTRIP TICKET FROM YYZ (TORONTO)TO DEL (INDIA) IN ECONOMY CLASS WITH A STOPOVER AT CDG(PARIS) IN OUTBOUND FLIGHT AND AT AMSTERDAM IN INBOUND FLIGHT . I WAS SO SCARED THAT FAREDEPOT.COM BEING AMERICAN WEBSITE WILL CLEVERLY CHARGE ME IN USD $ . SO, I SCHEDULED A CALLBACK AND WHICH COMES WITHIN SECONDS . JORDAN CLEARLY ASSURED ME THAT MONEY QUOTED ON THE WEBSITE PAGE IS IN CAD $ . HE OFFERED ME DISCOUNT OF $ 2.OO ALSO IF I BOOK WITH HIM ON PHONE. SO I AGREED . HE CALLED AIR FRANCE about WHAT MY HUSBAND'S NAME SHOULD BE ON THE TICKET as my husband doesn't use his surname . it took him a while to do this as airlines call centre was busy. jordan , by the end of the day helped on phone how to do the payment by canadian credit card ,constantly kept calling me e-mailing me to get the work done step by step.he made sure my address ,phone no.,e-mail address, name , DOB are all correctly spelled. service provided by him was so friendly ,honest ,transparent ,fast with great patience .best thing is that i got the ticket soooooooooooooo cheap. there were no hidden costs. baggage allowance per person ,flight ,terminals ,cancellation AND date change charges were clearly mentioned , e-ticket was issued on the same day . transaction receipt came within few mts. transaction was posted on my credit card account in less than 2 days. price charged was exact to cents.
website was very user friendly . it was my Ist time using it ,but i'll recommend it to everybody .my booking showed up on airfrance & KLM websites with my booking ref. within few hours of my booking after payment . I'LL REPEAT THE BUISNESS WITH THEM IN FUTURE ALSO . THANKS TO JORDAN AND HIS TEAM (FLIGHTDEPOT.COM).

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Cheryl
1 year ago

Alan Morgan was the most detailed and patient customer service representative I have worked with in a very long time. I was having trouble getting my flight reservation booked on my own and when I called in he pick up the phone with great energy and ready to help. He not only helped my find the most reasonable flight but he inputted all the information for me and all the passengers traveling. I had so many frequent flyer numbers, TSA Pre-Check numbers, and etc. and he did not let the complexity of my reservation shift his spirit. This trip to Dubai is a graduation trip and when he found that out he even congratulated me. Alan is very thorough at his job and it seems like he enjoys helping people as well. THANK YOU SO MUCH ALAN. I look forward to booking more flights here BECAUSE OF YOU!!!

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Dennis
1 year ago

I made reservations and SELECTED seats in Premium Economy for 3 passengers. While checking reservations today (Friday-flight on Tuesday) I discovered I had no seats. When I called Fare Depot I was told I didn't have seats because the airline makes the decision. I was told to call the airlines. At this time, there were only 3 seats left scattered and none of us can sit together. I was told by an employee and supervisor to call the airline and I asked them to call but they were too busy (I'm not important enough to make me happy). Nothing on the website said I had to call the airline directly to get my seats. I AM FURIOUS!!! They need to disclose the fact that they really aren't making a seat reservation and you have to call the airline! AVOID AVOID AVOID!

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Benjamin
1 year ago

I ordered tickets for my honeymoon for me, my fiance, and his son (who was going to stay with his grandmother in Germany while we traveled Europe by rail). When my fiance broke our engagement out of the blue a couple of months before our wedding and left me holding the bag, Faredepot said they required $500 per ticket to cancel due to the tickets being bought through a bulk rate. I called the airline, and they said they would waive their bulk rate policy for me, and issue a full refund via check sent to Faredepot. When I contacted Faredepot about it, per the airline's recommendation, they said they would only issue the refund with a $400 per-ticket fee — half the value of the tickets, which were cancelled with plenty of time to resell the seats to a popular destination.

Beware, this company is predatory and unethical.

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Meghann
1 year ago

Stay Away! I attempted to book through them. They cancelled my reservation without notifying me (claimed they sent an (singular) email to let me know – yet there was no email to be found). Ended up stranded at the airport the day of my flight because the airline had no record of my trip. Cost me an extra $1000 to finally get to my destination. When I tried to talk to them about helping me or making it right (they barely spoke English – thick Indian accent) they were worthless. Tried to speak to supervisor and was told "will call you back." I'll give you one guess what happened there. Stay away!!

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Brett
1 year ago

Stay awayy!!! My husband and I are starting a lawsuit againt them . Theyre overcharded us almost 4000 dollars on tickets we never used… and noe dont want to refund us and lied about giving us a credit..They are liars!!!

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Darryl
1 year ago

I was having a lot of trouble with my ticket confirmation and tried calling the FareDepot office several times. Most of the staff members I dealt with were unable to help, except for Jordan. He was extremely polite and professional and personally handled the situation for several hours until it was resolved. At the end, he called me to follow up and make sure I didn't have any other concerns. I was very pleased to see that Jordan went above and beyond his typical duties to make sure that my issue gets resolved. His behavior should be used as an example to teach others what excellent customer service looks like!

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Santana
1 year ago

Excellent and very helpful staff, members working in this company! Jordan was very nice with me and respond to my messages ASAP! Very good prices for tickets and every time providing a good service!

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Jana
1 year ago

Alan has very good service锛乸atient and effective锛?

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Clark
1 year ago

Wow. WOW. We bought flights to Buenos Aires back in January for this June, and when we went to the airport the flight had left five hours earlier!! We were never informed! The airline told us it was because the company we bought through, FAREDEPOT, never informed us of the change. On the website under our booking, it still shows the incorrect flight time. When I called to talk to customer service, I was told that they could only refund us with a gift card to Fare Depot, which I, of course, became very irritated about, as we want a refund of the original payment since this was their mistake. The customer service representative became belligerent when I wasn't a "good little girl" on the phone. He was unable and unwilling to deal with my frustration over the situation, and threatened to cancel my booking, and told me he was going to cut the call. I asked to speak to a manager, he refused. He told me they were all busy and hung up on me. NEVER USE THIS PIECE OF CRAP COMPANY, unless you like having a headache, a canceled flight, and an empty wallet.

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