Farralane Lighting Audio & Video Systems

They ship what I order, and it arrives either quickly or they contact me and it ships in a reasonable amount of time if it runs out.

I'm sorry to say but it's been 2 weeks and I haven't gotten my order yet. They say the item is in stock and it should have been shipped out on July 5th but still hasn't came in 2 weeks later. I've known this company for years and they're still slow on their workmanship and taking care of customers correctly.

Ordered a product on backorder, the folks at Farralane were all over it, emailed and called me to give updates. Great customer service!

-Mike Davidson

We dealt with Joe who helped with our truss order. He connected us with the engineering Dept of the company to make sure we had a well designed stage with no structural risks. The process was quick and efficient. Once ordered, the shipment arrived in just a few days from LA. This differs from our last order from a different company that took several weeks. The pricing was very competitive and we are satisfied with our choice of Farralane as our vendor.

Super Deluxe service !

Diligent and fast. Thank you!

Great communication & fast shipping

Order arrived as expected. On time and no trouble. Will order again.

Ordered product (triangle truss) mid December, received one email indicating delay issues with vendor, asking if alternates might work. Gave info as to specifics, received a reply indicating Joseph would call me with further info. No calls, also no response to follow-up emails requesting updates. I am 2 weeks out from must-have and no inkling whether I will receive this or any alternate product. .

Farralane went above and beyond with helping me plan, order, and set up my DMX color changing lighting on my new building!

Best price and fast turnaround – Wonderful!

I placed an order, then when I went to print out specs after I processed order. The light came up as being $40 less. I called and spoke to a gentleman who said he'd discount it to $70 so not sure why it wouldnt be $49 instead of $89. Then he called and said he was going to issue credit because light was 8 weeks out, then he was going to check on a shorter fixture and now I havent heard anything back. As its stands, I've been charged $109.74, no idea if i'm getting light or not? Credit was not issued. So I would have to give this company a very poor rating!

My shipment was originally lost but these guys overnighted my package immediately when they found out. Thanks!

I have used Farralane for a while now and they have always been very helpful in getting me exactly what I need in a timely manner.

Nice service

They had an item that no one else carried. Sent it out very quickly.

Fast shipping and great products!

Very good 100% recommended

Staff was very helpful, even reaching out to make sure I would have everything needed for the installation.

Easy to work and communicate with. Product arrived in a very timely fashion and in perfect condition. Would buy from them again.

Best price, I was informed immediately that product was back ordered, asked me if I was to continue, I agreed, they kept me informed and delivered the product sooner that originally estimated, this is my second purchase with Farralane and I highly recommend them. Mauricio MV Productions Atlanta.

Great company

fast and easy

Very helpful.

The item I ordered was a special order and oviously not in stock. I missed a call from them and I emailed them back to see if there was a problem. They informed me the item had to be ordered however I needed it within a day. They refunded the full amount, no problems. Great Customer Service. Thank You