Fashion Arks

The handbag I ordered is cheap. Beware…everything on their web site is on sale. Even though they talk about 7 day return policy, if you scroll down further, there are no returns on sale items. EVERYTHING is on SALE, EVERYDAY. Nothing is returnable. And they do not respond. Beware.

This merchandise is garbage. I literally put the salalah "luxury leather" bag in the trash. The delivery took 31 days and the bag smelled horrible. I guess it was a cheap plastic bag at best. It looked nothing like the picture. DO NOT BUY FROM THIS COMPANY. This company should be shut down.

Beware do not order from this company! First you will have to wait forever to receive your purchase because it comes from China. Second you will not be able to return it if you don鈥檛 like it. They say on their website 24/7 customer service which is a complete lie there is no one to talk to! Then if you email them they don鈥檛 get back to you for 24 hours because they are in China and then to top it all off they want to see a picture of the item before they will even consider taking it back. Never in my life had to I have send a picture of my item before I sent it back to a company.Unbelievable!

It took 30 plus days to receive my item; once I received it, the quality of the purse was extremely poor!!!!!!!!!!!!!!!!!!!!!! Looks nothing like the what鈥檚 advertised. I tried to contact to find out how to return, no reply!! I feel like my money was just stolen from me. Do NOT order this product!!!!! You will be sorry!!!!!

I ordered this bag Jan. 4th. As of Feb. 2 still not delivered. Website says 7-12 days. Their refund policy says "only if damaged" and then within 7 days. From the reviews their return policy sounds unfriendly. I found another bag since I needed one before Feb. If it is somehow delivered they had better refund my money. This company seems very "cheesy" and unscrupulous. Once they have your money they won't honor their products. I will never order anything from them again and if you do be forewarned.

extremely poor quality and made in china — anything advertised with PU Leather or Vegan Leather is PLASTIC – cheap polyurethane

Is PU leather good for bags?
PU leather bags exhibit plasticity as they are made from Polyurethane foams. They are durable and even very easily washable. … Also, PU leather or faux leather being much cheaper than real or genuine leather, they also have huge demand in the fashion industries for making various other items and accessories as well.May 22, 2018

7 day return policy, IF they respond to you in time.

Now they are asking for photos before they send me the address to return this horrible purse – Salalah Leather Luxury Handbag

Regular price$179.95 Sale price$59.95
Sale Ends In 15 : 05 : 32
Select Color
BLACK BROWN GRAY
Quantity
1
Hurry! Only 4 Left

I want to return this bag as the quality is extremely poor as the leather is hard and not pliable. The opening is permanently bent and the shoulder strap is extremely hard and uncomfortable.

Please process my request for a refund for this bag as I am within the 7 days to return it based on your return policy.

Email thread below:
27Jan2020: "I am following the shipping/return instructions listed on your website:
To return your product, you should email at email address removed
and we will send you address for the return location and provide us the return tracking number by email."

30Jan 2020
Dear Customer
We are Sorry for this inconvenience
We can process your complaint.
Please send us a picture of damage item as well as pictures of package in which you have received item.
We apologize for this but it's our policy we need a picture as a
proof .
We are waiting for picture.Please send us picture .
So we could process your complaint.
Thanks and Regards
—
Best Regards,

Team Fashion Arks
Phone: 1-800-658-1686
removed email address & links