We went in to the store to get measured for my bridesmaid dresses and the ladies were quite helpful and we decided to placd the order based on their recommendation for sizing.
However, instead of allowing us to come in try on the dresses, they posted the dresses out to my home address which I though was a little suspicious.
So basically one of the dresses did not fit, and needless to say they will NOT HELP YOU!!
First they said the bridesmaid had put on weight, so we had to send them her measurements. I happily complied and sent through her measurements. And GUESS WHAT?? The measurements were EXACTLY THE SAME!!!
And yet, they still would not organise an exchange!!!!!
Instead they want us to go into the store to get measured!!!!!!! If they had allowed us to go to the store to pick up the dresses and try them on in the first place (instead of posting them out!) we wouldnt have this problem.
DO NOT DEAL WITH THEM FOR BRIDESMAID DRESSES OR SPECIAL SIZING ORDERS!!! THEY WILL NOT HELP YOU IF THEY MAKE A MISTAKE AND ORDER YOU THE WRONG SIZE!!!!!
WORST EXPERIENCE EVER!!!! DO NOT SHOP HERE!!!!
I was charged $888 to have two SAMPLE DRESSES (used,damaged) sent to my home to trial. 7 days later I contacted them to clarify their non-existent returns policy regarding ''sample dresses". On day 8 I pleaded to return the dresses as they were unsuitable. They informed me they would NOT return them as they are more than 7 days late.
1 DAY LATE!!! With a used dress!!!
I think most reasonable, good-willed people would realise that this is greedy and inconsiderate. Very disappointing