Fashionnova

Douglas
9 months ago

Fashion Nova is a scam. I have ordered 4 pants and I never receive it.
I have sent a lot of message as I am in Angola with no success.

They don麓t answer for my email and just send automatic response to me.

Don麓t buy anything from them.

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Jena
1 year ago

Regarding my order not received. After I contact Fashion nova customer service with multiple emails to resolve the issue. I got no help. So they made me go to open a dispute with my financial institution. unprofessional customer service. Not recommended

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Angela
1 year ago

This business FALSELY ADVERTISES that your order ships within hours. That is not okay. When I reached out to customer service on the Monday after I placed an order on Saturday, the representative stated that does not include weekends nor holidays. I explained to him that nowhere on the website is this exclusion indicated and that the business can be sued for false advertising. The customer service representative did not seem to care as if he was only there to do his job and provided an irrelevant response to a legal matter. He offered to cancel my order when I never once requested my order to be canceled. I will see how I can go forward with this matter. Misleading customers and FalsE AdvertisinG IS NOT OKAY under any circumstances!

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Tierra
1 year ago

I can't explained how much i love fashion nova before but now I no longer wanna buy from em. It is always good in the beginning then later this company become worst and worst every single time I order. I guess this company doesn't care about their customer as long as they get their money. They won't let you have a full refund either only E gift card, which I don't like because I won't be buying anything from this company any longer. FASHION NOVA should be cancel this 2020. STAY AWAY FROM THIS COMPANY!!!

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Calvin
1 year ago

I hate I have to even give 1 star, I ordered a pair of boots which was too big. I don't even support sites or stores that doesn't give you a refund, I ordered on 11/21/19 and returned 12/02. Sadly I have not even been awarded by e-gift credit. it almost a month. Even time I call customer service I get a rude un-trained representative, I will never order from this site again!!! they use all these famous ppl to drawn you in and then take your money.. FRAUDS!!!

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Krystle
1 year ago

I gave them an 1-star; however, I鈥檇 rather given them a 鈥?鈥?star. I ordered clothing from them on Cyber Monday as Christmas gifts. Everything fit my son except 1-pair of pants. I just called their Customer Service and asked if I could EXCHANGE the pants for a smaller size. I didn鈥檛 want my money back, only a size that鈥檒l fit my son. I would pay the shipping fee on the return and for them to be sent to my house. Again, I was told that under no circumstances could I exchange the pants. But check this out, I was told that I could 鈥淩epurchase鈥?the jeans in a smaller size. So, I will 鈥淣EVER鈥?purchase clothes from them again.

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Raphael
1 year ago

I used to like their jeans they always fit me but I got like 3 pairs that had a broken zip. Everytime I email them like the damaged zip or whatever I'm never satisfied. I believe they have the worse customer service. I have had very excellent customer service experience with other online shopping websites.

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Allan
1 year ago

**DON鈥橳 FALL FOR THE HYPE WITH THIS COMPANY Worst customer service/return policy I鈥檝e ever seen!! First off only a small percent of there items are actually 鈥渞eturnable鈥?but you won鈥檛 get your money back for those either because they ONLY provide store credit. Don鈥檛 buy from this company as I will not again! If you like online shopping I suggest switching to a company like prettylittlething.com as they really do offer returns, they will refund you YOUR money, and the cost of a return shipment is half of what fashion nova charges you!! This company is really just screwing people out of their HARD EARNED MONEY!!

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Kirk
1 year ago

worst customer service return system is the worst never buying from them again .

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Alexandria
1 year ago

The dress i ordered was so darn cute, but it was damaged. There was a tear in the seam, and they have not responded or even tried to rectify the situation. Because of the poor customer service, I will never order from them again.

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Emma
1 year ago

WARNING…STAY AWAY FROM THIS COMPANY!! This company is a horrible, a fraud thats so bad the only way for them to build revenue is to not allow returns for a refund of your money. They ONLY allow a credit for the purchase price of your merchandise. Also, you pay for return shipping. Please note they use models that they perfect the clothing on for advertisement only. You get trash. Please do not buy from them. They need to be put out of business. They are so bad that they delete negative reviews. I will be reporting them to the BBB. So, they can delete the review but they can't delete from the BBB records. Do Not purchase anything from Fahionnova. If I could give them no star I would

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Cecil
1 year ago

I made an order December 3, my order was suppose to arrive December 13 and the tracking is not working. I鈥檝e emailed over a dozen times and they don鈥檛 even read my email they give a generic email back about there company return policy. How can I return an item I have not received?!? The worse company ever I will NEVER order from this site again.

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Janelle
1 year ago

I love the styles and quality of the materials for most of what I've purchased so far. The only thing that I don't like is if I returned an item I can't get my money back. So I basically being forced to buy something else.

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Sidney
1 year ago

ABSOLUTE GARBAGE. Their material is of the cheapest quality. I ordered some items and only half my order arrived without an email explaining what happened to the rest. They responded literally a month later saying they were out of stock and gave me store credit instead of putting the money back on my card. They refused to do so. MONEY HUNGRY COMPNAY DOES NOT CARE ABOUT YOU. Do not allow instagrammers who get paid to wear their clothes fool you.

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Calvin
1 year ago

Terrible Experience, my first and last time ordering from Fashionnova!! Paid extra for overnight shipping and still has not received my order after a week. Estimated receive date is pushing one day further every day.

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Eileen
1 year ago

Fashion Nova sucks – both their customer service and their clothing quality. I guess I shouldn't be surprised of this considering their main way of advertising is through influencers that will peddel anything for a quick buck. I live in Canada and every time I order I have to pay a ridiculous amount in duties and taxes (I've never paid this much from any other clothing website). The most recent time I ordered I selected the option to pay for duties and taxes NOW, so that they were included in my fashion Nova order so at delivery I don't have to pay anything. Well, I still got charged for duties and taxes by DHL (the shipping company) and when I contacted them, they informed me that the error was on Fashion Nova's end (what a shocker), they didn't properly communicate with the shipping company that I did already pay my duties and taxes. I contacted Fashion Nova on Facebook and their website with all the information they asked for, and I got an automated response asking for the information that I literally just gave them, and once I gave that information AGAIN, it's been 5 days and I still have not recieved a response. This is completely unacceptable that I had to pay 106$ CAD in duties and taxes on a 140$CAD order. And the cherry on top of this awful experience is that the jeans I ordered fit absolutely horribly, maybe that's not Fashion Nova's fault because all body types are different but considering how little they care about the consumer I honestly wouldn't be surprised if they falsely advertise the way their clothing looks and fits. Such a terrible experience, I'll absolutely never be ordering again. If anyone here lives in Canada, please just order from literally anywhere else. This company is such a mess, stay away.

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Bonnie
1 year ago

This company is nothing but a fraud. I placed one order that I had to return. I received an E-Gift Card about 1 month later. The mailing system they use is snail mail and takes forever to get back to them and when it does you wait even longer for your refund. Today I decided to place an order with my E-Gift Card. They do not make it easy and I think they do that on purpose. My E-Gift Card did not get taken off my order and my credit card was charged the full amount. I emailed and called them only to be told once an order is placed you cannot alter the payment or cancel it. This is complete BULL. I have NEVER heard of such POOR customer service. The response I got was if I didn't want the order I could return it for another credit. I already have a damn credit that they didn't take off. Why would I possibly want another one that I KNOW they wouldn't take off. I called my credit card company to issue it as fraud because technically it is. It was fraudulent to be charged 34.98 when it should have only been 6.99. You can't tell me they cannot fix that. Any other store will do price adjustments. They need to be stopped!!!

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Leslie
1 year ago

i've only bought jeans from here, but lemme tell you they are so true to size and pretty good quality.

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Kathryn
1 year ago

Materials were decent some Jean's fit bigger because they do stretch. What gets you is their return I had returned 2 items $24.99 & $34.99 to only get back $29.99. How they justify it is by saying you got a discount when you bought it. Their return policy clearly says what won't be refunded, not that they will slap you with a stupid excuse! Never will I shop here!!

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Amy
1 year ago

Purchased 4 items returned 2 of them. It鈥檚 been about 2 weeks and I still have not received the so called store credit.

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Sophia
1 year ago

I wish I could give this company 0 stars. I placed an order Nov 28th and received my tracking number Dec 1st for my package. On Dec 12th I received an email from Fashion Nova that my package had been returned to my residence. I'm thinking that's funny because the tracking number they provided me with still shows the order in the Fashion Nova facility. So I call On Trac to verify this information. On Trac never received the package. Fashion Nova has refused to refund me my money for a product they never sent me. How is a company like this still in business?!!!

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Robin
1 year ago

I always pay double shipping 60鈧琭or shipping which is bad I better buy in zara than fashion nova

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Melanie
1 year ago

Worst ever order my wife a christmas present and it never came. Then i try to call and contact them with lil to no response. They said my package was delivered but i was outside and there was no one is site.

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Brianne
1 year ago

Do not order there!!!!!

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Steve
1 year ago

I wish I would have read these reviews before buying from them because everything they say is true. Terrible customer service (if they respond), no real returns. Horrible.

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