Fasthosts Internet

Excellent web host, so easy to use!

Good and very helpful guy.

Transfer of domain name was easy and fast

The customer service is pretty good but when it comes to anything technical such as server issues, they seem to struggle a little.

Did everything it said it would do, very helpful when I had a problem setting up.
very good service.

Easy to set up a website and plenty of help when you need it. Thanks

Excellent support

THEY CANCELED MY ACCOUNT WITHOUT ANY REASON WHAT SO EVER WORST COMPANY EVER !!

I've been charges for a servicethat I DONT HAVE, and the Support Team is now ignoring me,would give minus 5 stars if I could.

Misuse Team replied after I chased the Support Team stating they are unable to confirm any misuse of my bank card as "Payments details are taken in good faith"… what does that mean?Still waiting to hear from Support Team to address some concers, for example, GDPR policy, inconvenience caused by Fasthosts, I've asked for various policies to be sent across to my via email, needless to say I've not received any of them. So to summarise, I've potentially been paying for an individual/company to have a website/domain to enable them to make money, Fasthosts are claiming that there is no misuse of my bank card as it has been ongoing for a period of time, when I challenged this by asking for documentation when I have given my consent for my bank card to be used, Misuse Team replied with "We take payments in good faith" Company is not willing to provide any information about who's services I've been paying for claiming GDPR, how about my personal information, it appears that as far as my details go, GDPR does not apply to me, somewhere, somehow Fasthosts had obtained my card details, is this in accordance with the general GDPR policy?

find it difficult to use and cant log in to edit and couldnt get hold of someone on chat

Excellent service. Quick and easy to use.

Sorry Guys – its a second post as I cant add to the first. I appreciate the Fasthosts team, see this as a duplicate post – but in fairness this is a duplicate waste of another night working till midnight on a poor platform. The more you ask of it the more it struggles to comply.

Previous issues with functions being removed – this is cringeworthy. The new website does not allow you to copy products from a product cart – being in software 25 years – im shocked – not event a beta platform.

You might get an initial wow when you build a pretty website and pictures soon as you challenge this platform to do something intelligent – it looks at you blankly….. unbelievable…. Guys can you please clarify why I consider (having done bank software 25 years) the first version an 8/10 to go to this 3/10 junk – why did you launch it without the functions and without sensible communication upgrading users will use this function ?

Easy to set up

Great service

I have not been able to use it yet
Wont let me add a mailbox user

Everything went smoothly, I am very happy with fasthosts service and my purchase thank you.

The young lady didn鈥檛 understand that I didn鈥檛 know why I鈥檇 received an email that I was replying to as she said it wasn鈥檛 what we were talking about! I gave up in the end and have asked a colleague to help.

Excellent and prompt responses to ALL my requests!

I am a newby, all questions were answered promptly, easy set up when my couple of mistakes were corrected

Great, iv only had to speak to them twice and both times because of my own lack of knowledge and they fixed both things very quickly, can't fault at all

Switched one of my sites to Fasthosts to get windows hosting and all went Really well and the control panel has really moved on since I was last here. No problems at all and simple to use with Genuinely helpful docs. One bit of help I needed was resolved instantly thanks

Great service. thank you

Simple web site, easy to use and a wide variety of domains to choose from

Not Very Helpful

Customer support has always been fantastic. Never dealt with the sales team directly as the management and access to control panel is very clean and easy to navigate