Fastjet

ZERO stars, flagrant theft.
C-19 hit, Fastjet cancelled our flights. Now refuse refund, refuse further communication. This 'airline' sold us a flight, THEY cancelled it, and refuse a refund. This is theft. Will never recommend, they should not be in business.

If you want to lose your money and time, use fastjet.com

My flight to Kilimandjaro was planned for the evening but a week before arrival fastjet sent the message to me and my friends that the flight can be done only in the morning. We were offered the full refund that we asked for.
The refund was promised in 21 days but 40 days have passed and we didn't receive anything. Moreover, fastjet.com ignores our e-mails and I believe that I won't ever see my 95 USD (!) paid for this horrible service.
Be aware of this scamming air company!

pls do not use them !!! we had a case that couple should fly together to JAR and from VFA to HRE of FN .They were older couple .The mr has died and we asked for full REFUND of both tickets .we got an answer that only gentelmens ticket can be full refunded !!!!!!!!!!!!!!! Hallo ??????????? you expect that the old lady 71 yrs Will travel alone to JAR and to VFA ??????????Disapointed !!!!

Canceling flights many many times. Many other bad experences

Everything stated on the bill is spot on to what was discussed and we are very happy with our new rates much better than our old supplier. Spoke to a very charming lady on the phone who was a pleasure to deal with.

I was travelling with fastjet to dar es salaam, and on their webpage and ticket they say, that there is no weight restriction for the hand-baggage. In the airport the staff was so rude and said it was a mistake on the webpage and ticket and we had to pay a lot for overweight. There was no help or information to get, and afterwards when I contacted the customer service, no one answered.