FastMail

cool

Best mail provider i have used so far and i have used fastmail for years now and it's working perfect for me. I have several domains on my account and i love the dns feature and that it's possible to have mailaliases from every domain pointing to your main mailaccount. Calendar feature and app is also working great.

This has been a poor experience. Very poor experience.

You find an email provider that is reasonably priced where you can use your own @domain.com, who also emphasize "privacy" on their site and to boot are offering a 30 day trial. Why not give it a try right? After spending some time setting up the DNS and testing out the delivery with some test emails to myself, I was ready to use it for my business. Sent a few business-related items to partners and customers, went to bed, then woke up and checked my email. Now, imagine you are a business owner where email is crucial to your business. It's a revenue driver because without email, it's harder to know what orders or questions your potential customers may have sent. What if one day you could not log in? Well, I couldn't. Why? Because they (permanently) locked it. Of course they did, right? They felt like one of their TOS were violated. Their response was "here are a couple common reasons why others have been locked…" Looked it over none of it applied. It simply tech geeks that think they have more power than they have and abuse it on SMB owners. I know how to get into the mail DNS to change it back to my host server but regardless even if you do, just don't bother and especially if you don't know how, find another provider or stick with your host server. You can't hand over this much sensitive control of your business to these thoughtless individuals at Fastmail. I can't imagaine if someone used their service for longer and actually relied on FM and then getting locked out. I should mention it was all speculative suspicion as in no tangible proof, reason or clarification was brought forward. Just a simple switch at the flick of the wrist and that was that.

For me, the best email service without zero-knowledge encryption.

I have used Fastmail since 2012 when I purchased a family package. I was informed about the first price rise since then back in December and am about to renew.

Comparable services look slightly better value at least on the headline stats eg. storage. But typically I do not require that space, if I run out my inbox is overdue a cull.

When I consider features I actually use custom – domains, light requirements for static web hosting and a fair amout of aliases to help separate personal contacts from marketeers – it measures up to other offers. I have seriously considered switching but the bottom line is the service has been rock solid.

When I read the negative reviews the writers seem to reveal a limit to their understanding. And even criticise Fastmail for measures that protect them and other Fastmail users. I feel very comfortable using a service that enforces T&Cs on sending of spam. Password security is down to you – Fastmail make it easy to secure your account. Specific passwords for logins other than through Fastmail website/app that are easy to rescind and TOTP 2FA.

My wife has been happy with it – no mean feat, the mobile apps are great (although if I deduct 0.5 stars it would be because they don't work offline). The one incident in all that time was user error when my wife accidentally deleted her inbox. Fastmail made it trivial to restore from the backup.
I will continue to use the service and would highly recommend it to anyone in doubt.

People need their head examined if they pay for this dog****, dodgy email service.

Free GMail, Outlook, YMail and other free services are so superior, faster, more secure mail with more features.

It's good I've been using it a long time a little bit expensive but worth using custom domains very useful

Have been a customer of Fastmail for more than 5 years and I've been very pleased with the service. The support team is also quick to answer any questions.

Fast mail has wonderful people when you begin but when you discover they are ripping you off they suddenly have no one that can understand you and can鈥檛 find your account but there auto system has already told you all your information run away as fast as you can

Great quality email provider!

We have paid account with 20+ domains with fastmail and some domains have 100+ outgoing emails, it's been a year or more and few days ago they blocked SMTP without saying anything.
We thought there is an error or anything, changed all the parameter many times, wrote to the support, they replied the next day with a robotic answer "It seems you are using the account to send bulk/duplicative emails" which is not true.

Even if we did wrongly use the services you cannot just silently block account without notifying the customer and give to the customer time to correct the issue.

I've been using FastMail Standard plan with my own domain for few months. I'm amazed how the service is working. It is fast, reliable, works great on iOS devices. Webmail interface is great – intuitive, has keyboard shortcuts. I moved mine and my wife's primary email accounts to FastMail and purchased three years plan. When I send tickets to support I receive an answer within 24h.

I highly recommend it. I admit it is not cheap, but definately worth the money.

Fastmail is a genuine and reliable provider. I鈥檝e returned to them after decade using GMail. I moved back after reading a book about how Google et al harvest your private correspondence for their own gain. I have no issues if a government needs access to my emails – by warrant – but I don鈥檛 want a multinational profit driven entity profiling me. The service has been reliable and the webmail interface is supreme and fast compared to GMail. Whilst not 鈥榝ree鈥?like many, you are paying directly for a service whereas Gmail pimps your info to the highest bidders. The best bit is being able to have unlimited aliases forwarded to your main inbox. For example your email could be [email protected] but you can set up [email protected] for you newsletters etc. and they all end up in your inbox. Alternatively you can set up 鈥榦n the fly鈥?aliases when needed quickly such as insuarancequoteATusername.fastmail to mask your true identity. Then when said company has a data breach or you receive too much spam you can just delete the alias whilst your true email address remains private. There have been a few reviews on here complaining about legacy one-time payment accounts being changed. From investigations many of these were paid for over a decade ago. What other paid for computer software is still working 10 to 15 years after purchasing? I don鈥檛 classify these reviews of the service, rather a personal grievance about something which happened 10 years ago. By utilising the excellent Fastmail app I can also be sure that there are no third party corporate juggernauts reading my emails.

There is little worse than a company that displays pretty much zero integrity towards its longest term customers, as Fastmail have done. I joined their service 17 years ago, understanding that, as stated in their website at that time (available at web.archive.com) that my US$14.95 one-time fee "gives you a lifetime member-level account". Little did I realize that "lifetime", by their interpretation, meant "internet-lifetime" or something like that.

2 years ago, I received a message from Fastmail stating that "Those with (onetime-payment lifetime) Member accounts can upgrade(???) to (AN ANNUAL SUBSCRIPTION) Basic account for one year at no cost. They can also get a longer subscription at half the normal price."

Fastmail had in its infinite wisdom decided unilaterally that they were moving to a subscription-based service, terminating lifetime Member accounts, end of story.

It has taken me the best part of 2 years (as an unwilling subscription Basic account holder) to ensure that the very last of my 15 plus years of contacts including banks, investments, warranty registrations and the like no longer send emails to me at Fastmail. A couple of months ago, I received an email to participate in a class action suit, for a service I subscribed to in 2007, which just goes to show that one can never be sure that one has dotted all the "i"s and crossed all the "t"s when it comes to giving up an email address. But I will not be held for ransom so it's a permanent goodbye Fastmail.

Used to be good and free. Now they're billing you two years in advance at $55. Keep it, I will get my mail for free elsewhere.

The worst. I have had 2 company accounts and switched both out of fastmail. reason 1 is very bad, very slow and totally incompetent customer support by some south asia call center – reason 2 this stupid password generation, which means you have to have a password for every single device, ending up 1 email account with 10 password, always having an issue with at least one log-in not working, reason 3 – they are very expensive! i switched to bluehost and i pay 1/4 of the cost and reason 4 virus attack issues which they could not resolve and for 6 months people hacked into some accounts and hijacked the server sending up-to 20,000 mails at once, which generated the message that my quote was not enough and for days i could not send any emails.

I have have been using Fastmail for 15 years. I originally purchased it to be free of ads appearing on the sidelines or popping up. Customer service has been patient with me. Tech wise I am not the sharpest knife in the drawer so they were tested. In all that time no outages or security issues. Worth the small.cost.

Simple, Intuitive, Fast and Secure. No unwanted advertisements and it provides you one of the best privacy feature so far. It gives you a lot of benefits and the application is truly flexible that suits to your preferred settings. Thank you Fastmail team for giving us this wonderful application.

I have been using FastMail for few years, Its been perfect, never had a problem, I cannot find anything to criticise it. I have used support a couple of times to query odd emails and they were brilliant.
I don't find many of today's products and services without fault, but I can't find fault with FastMail. In my view definitely worth the money.

Further to my review. Fastmail update has in my view in 1 respect gone backwards, now requiring entering password numerous times for some actions, I don't mind improvements, but this is a total pain in the backside. Reducing my review to 1 star.

Our company has used this product for several years. Support is excellent. Features are good. Spam filtering and phishing are super good.

The killer feature is the 9 year archiving with the professional plan. It is simple to use and maintains a locked environment.

Pulling folders off for in-house storage is also super.

absolutely rubbish, nothing works on the server
waste of time and money,

poor customer support.

I've used Fastmail for over 3 years. It's a fairly good service provider, simple to use and with good options. I only use it as a personal service as for business I'd look elsewhere. Having US servers is a definite no no for a start and being based in Australia, a country known for its terrible privacy laws, is a no go either. Not much they can do about it even if they tried, unless they move out of Australia and base their servers in a better privacy trustworthy country.

It's a very good service overall. Very customisable and configurable, works well as a GMail replacement.

My only issue is that if you enable grouping messages together by thread, any new messages received in the opened thread will be marked as read automatically, so you can easily miss emails.

Overall, I鈥檓 generally happy with Fastmail. A paid email service isn鈥檛 for everyone, but if you really want to own and take control of your inbox, then you should consider them.

I moved away from a mix of Gmail and web host email, and for what I needed, their standard plan is perfect for me. I get to use my own domains and create up to 600 aliases 鈥?whether I鈥檒l ever use half of that is another thing.

Every mailing list and company gets its own unique alias, I also set up a throwaway alias every so often. And if any of these aliases are sold on, taken in a data breach or otherwise misused, I can immediately shut it down. Even those clever companies that block Mailinator and other disposable addresses can鈥檛 do anything against this.

The web interface is adequate, it has a few visual flourishes, but it鈥檚 nothing to get excited about. Their apps are nothing more than wrappers around the website, they make the service usable but are crash and reload too frequently.

Support has been okay, I鈥檝e had a few queries and most have been answered well and in a reasonable amount of time. I鈥檝e also made a few simple suggestions for improvement. Here鈥檚 just one I suggested way back: A keyboard shortcut help screen. On YouTube try hitting shift-/ (that鈥檚 the question mark) to see an overlay showing all the playback shortcuts. Anyway, they answer politely enough but they鈥檝e never added any of these simple tweaks to their own 鈥淔eel Good Features鈥?

I get the feeling Fastmail don鈥檛 really care too much about customers. Maybe they think their service is good enough and there鈥檚 not much direct competition, so why bother? They鈥檙e not entirely wrong right now, but who knows? I might still be a paying customer in 5 years, or I might well have jumped to something else, it鈥檚 really up to Fastmail.